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Configure Shift Change Policies

Shift Change Policies set the rules for agents to request Shift Changes. Agents can submit a Shift Change request to modify their schedule for a specific date by updating the Shift start time or adding, removing, or rearranging Activities within their existing Shift. This helps maintain accurate age

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Manage Shift Change Policies

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Understanding the Trends: Executive Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Executive Strategy   ⬆ Comments Trend, ⬇ Follower Count Trend, ⬆ Post Volume Trend -> Possibility of Executive Reputation Impact  If you notice a surge in negative comments, a drop in follower count, and an increase in post volume for yo

Insights

Knowledge Base Article

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Benchmarking Dashboards

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Comment or Reply on Threads Posts in the Engagement Column

This article shows you the steps to post comments on Threads posts, and to reply to the comments via the Engagement Columns.Note: If the Threads account was added in Sprinklr before April 22, 2024, make sure to re-add your Threads account to utilize the reply moderation and insights capabilities on

social

Knowledge Base Article

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Threads

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What is Photo Text

Photo Text / Optical Character Recognition (text inside the image) allows you to search for keywords inside the images. This can be very useful to detect the presence of your brand mentions where your brand's name is not mentioned in the message but an image is shared with your brand’s name in

Insights

photo text

Knowledge Base Article

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What is Photo Text?

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What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

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Facebook Messenger Overview

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Introduction to Newsletters

A Newsletter opens the door to a better understanding and knowledge of your brand.With organizations going global and diversifying geographically, communication is the key to running operations successfully. And being a PR professional it is one of your top job functions to keep your executives and

Insights

Knowledge Base Article

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Newsletters

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Sprinklr Social: 19.2 Capabilities and Enhancements

Sprinklr's 19.2 release comes with exciting new capabilities(Publishing, Engagement, Distributed, Advocacy) that will further enhance your experience of using the platform.

marketing

Insights

social

Service

Knowledge Base Article

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19.2 Release (Feb 17-25, '24)

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How to set up Automated Newsletters?

Recurring communication is now simplified with an Automated Newsletter.An automated newsletter is an important tool for corporate communication enabling users to set up regular communication such as daily coverage feeds for brands and competitors, recurring communication on campaigns to track progre

Insights

Knowledge Base Article

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Newsletter setup

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Instagram Account Insights

You can leverage Instagram insights to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, videos, reels and live videos that you've created to see how each one performed

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Reporting Glossary

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Publish GIFs and Stickers

Sprinklr allows you to attach GIFs as well as Stickers from Giphy/Tenor while creating/drafting a post in Publisher. Creating appealing visual content is essential in social media, and the ability to publish GIFs and Stickers allows you to publish compelling and exciting content directly through Pub

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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17.4 Key Changes in User Experience

Usability is the key focus for Sprinklr this year and we continue our efforts toward making Sprinklr simpler, better, and consistent. Please find below some major changes in the 17.4 release where users will experience a change in platform appearance and behavior.Sprinklr Marketing and AdvertisingMy

Insights

UX Changes

17.4 UX Changes

social

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Knowledge Base Article

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v17.4.0 (April)

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URL Shortener Permissions

To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities to access and view content within URL Shorteners, you'll want to ensure that their role is granted the right permissions. This article covers Role-based URL Shorteners permissions.  

experience:space

article:howto

social

product:engagement

+4

Knowledge Base Article

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Shortened links

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Send Inline Knowledge Base Article on Live Chat with Bots

OverviewAt Sprinklr, we've introduced the inline KB feature, seamlessly integrating our knowledge base into the live chatbot. It dynamically retrieves and presents updated articles in real-time, eliminating constant chatbot updates. Automatic rendering of fresh documentation ensures users acces

Conversational AI & Bots

Knowledge Base

Service

Knowledge Base Article

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Knowledge Base

RS
Styling Guided Workflows Using the Application Manager

Overview This article offers a comprehensive guide on styling Guided Workflows through the application manager. It addresses both global styles and specific components, including buttons and input fields. The guide outlines various customization options, including background color, font settings, pa

Service

Knowledge Base Article

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Getting Started with Customer-Facing Guided Workflows

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.June 2024Direct Messages from LinkedIn Profiles to LinkedIn Company Accounts - Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react

social

Knowledge Base Article

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Getting started

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How to Create and Use Ads Macros

​Macros in Sprinklr Marketing (Ads) streamline your workflow by allowing you to implement multiple changes across entities with a single click. You can create and save macros tailored to different ad entities, enhancing efficiency in campaign management. Automate manual actions instantly across mult

marketing

Advertising

Knowledge Base Article

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Configuration

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Add a Queue

Queues help you save time by automatically arranging inbound messages, suggestions, approvals, cases, and tasks. In this article, you will learn to create a Queue from the Platform Settings in order to assign various options to queues automatically.Steps Click the New Tab icon. Under Platform Module

social

Knowledge Base Article

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Queue Management

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Campaign Marketer Persona App

Campaign Managers are users within an organization who are responsible for Planning and executing effective marketing campaigns.Reviewing any requests from business stakeholders.Tracking campaign performance in real-time.Campaign Marketers would usually work with the following capabilities in Sprink

marketing

campaign marketer

Persona Apps

Knowledge Base Article

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Campaign Marketer Persona App

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Review De-Duplication in Product Insights

What is reviews deduplication?Customers write reviews for the products or services they purchased or used or had experience with, on e-retailer sites such as amazon.com, bestbuy.com, target.com, samsung.com, and others. These reviews are an important source of customer feedback to understand what pr

Insights

Knowledge Base Article

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Advanced Concepts

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Facebook Dimensions

Dimensions in Sprinklr reporting are categories of data that allow you to view and analyze performance metrics in a more granular manner. These are usually qualitative in nature. This article details out different dimensions available for the Facebook channel.Facebook DimensionsDimension Description

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary