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Deleted vs Inactive Users

Deleting users from the Sprinklr platform is not the same as marking them as Inactive. The table below breaks down the differences in how the platform treats deleted versus Inactive users, so you can know with certainty whether deleting a user or simply marking them inactive is right for your situat

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Getting started

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Dynamic Workflow node for Voicebot

Note: This node is part of Sprinklr AI+. Enable this node by raising a support ticket at tickets@sprinklr.com.OverviewThe Dynamic Workflow Node(DWD) is a component in a chatbot's dialogue tree, designed to enhance the chatbot's conversational capabilities and create more human-like interac

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Enhance your voicebot with AI+

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Create a Contact Card template for WhatsApp Business

Contact messages allow you to send rich contact information directly to WhatsApp users, such as names, phone numbers, physical addresses, and email addresses.​​When a WhatsApp user taps the message's profile arrow, it displays the contact's information in a profile view:​​​​If the WhatsApp

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Contact Card Templates

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Quality Scores Skills

Quality Scores Skills are defined sets of competencies used to evaluate an agent's performance at any point in time. Each skill is associated with specific checklist items. Proficiency in these skills is automatically calculated using scores from both manual and AI-audited checklist items that are m

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Quality Score Skills

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Create a group of curated users with Global Profile Lists

Use Global Profile Lists to create a group of curated users such as brand advocates based on location and save them as a list.Global Profile Lists allow you to make a curated group of users and save it as a list. Profile lists are available both at the Workspace-level  and Customer-level. A list can

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Profile List

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Task Assignee Governance

Users have the ability to define Assignee Restrictions while creating tasks, restricting control over who the task can be reassigned to. Assignees can be listed according to specific requirements, whether by User / User Groups, User Defined in Custom Field(s), or Task Queue(s). How does it work?  Na

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Knowledge Base Article

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Tasks

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Create Time Off Requests Using Sprinklr Mobile Application

Requesting time off is a critical process for agents to ensure minimal disruption to operations. This article outlines the steps for agents to request time off efficiently.Follow these steps to create a Time Off request using the Sprinklr mobile application:​​​On the Sprinklr mobile application, tap

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Knowledge Base Article

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Create Requests

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

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Benchmarking

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Benchmarking Dashboards

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

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Knowledge Base Article

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Publishing in Facebook

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Publish a Threaded Tweet

An X thread is a series of tweets posted on X that are connected to one another and can be read as one continuous post. X threads allow you to tell your story in a more in-depth way than a single tweet. This article will guide you through steps for publishing a threaded tweet from SprinklrWhen to us

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Publish to an X account

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Create X App Download Cards

Sprinklr supports the creation of X Image and Video App Download Cards using the Digital Asset Manager. You can create app download cards to drive installs for mobile applications with several call-to-action buttons for users to take specific actions on viewing your ads.To Create X App Download Card

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Set up Twitter Cards

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

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Knowledge Base Article

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Other Publishing Capabilities

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Meta Platform Policy for Replying to Direct Messages

The Meta Platform Policies are designed to help people and businesses connect effectively to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a question answered, making a pur

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Reply to Messages

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Manage Schedule Policies

The Scheduling Policy builder allows you to configure and manage work schedules for agents, ensuring optimal coverage and adherence to labor laws. This feature allows you to efficiently plan shifts, manage day-offs, and ensure fair distribution of working hours, enhancing workforce productivity and

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Manage Schedule Policies

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Understanding the Trends: Executive Strategy

Struggling to understand the Trend widgets? Don’t worry!   ​Executive Strategy   ⬆ Comments Trend, ⬇ Follower Count Trend, ⬆ Post Volume Trend -> Possibility of Executive Reputation Impact  If you notice a surge in negative comments, a drop in follower count, and an increase in post volume for yo

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Knowledge Base Article

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Benchmarking Dashboards

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How to Create and Manage Ads Creative Exports

Instead of manually taking snapshots of multiple creative previews and compiling them into a file, you can directly take an export of these placements in your desired file format. The Ads Creative Library allows you to take an export of your creatives in different file formats and also include the p

marketing

Knowledge Base Article

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Create & Manage

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Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

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Sprinklr's AI Studio

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Create and Manage Knowledge Base Categories

Categories are a way to organize content into groups based on their shared characteristics or properties. They help to make it easier for users to find the information they are looking for by providing a structured and intuitive navigation system.Categories can be created based on a variety of crite

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Create and Manage Categories

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Suggest Coaching Sessions

Overview   Supervisors can recommend agents and specific cases for coaching sessions based on factors like poor performance or specific areas where improvement is needed. These recommendations are then reviewed by coaches, who can schedule these sessions tailored to the agent's needs. This feat

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Coaching

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Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

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Real Time Adherence