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How to Apply Smart Rules to Ads

As weather affects practically every consumer’s purchase decision, do you want to capitalize on it?When your wall floods with conversations around the star cast of your TV show, do you want to make a profit out of it?Do you want to promote a Paid Initiative based on trending topics or themes?​Sprink

marketing

Knowledge Base Article

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Configuring Smart Rules

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Usage of Rules

In this article, we will explore how to view the usage of rules. With this feature, users can easily track where a rule is being referenced in process workflows, voice campaigns, guided paths, and work queues. This provides greater clarity into dependencies, helping users understand the potential im

marketing

Insights

social

New Article

+3

Knowledge Base Article

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Rule Engine

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Ability to Configure Custom Work Week

Your organization may want to start a month or a week with a different date or a day respectively, as contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until

Service

Knowledge Base Article

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Custom Work Week Configuration

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Create Reporting Widget Alerts

In this article, we will help you learn how to create Widget level Alerts in Reporting.Sprinklr Reporting allows you to set alerts at the widget level against a particular threshold value to track specific insights and take quick actions. Steps to Set a Reporting Widget AlertClick the New Tab icon.

Widget Alerts

Reporting Widget Alerts

social

Reporting - SES

+2

Knowledge Base Article

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Alerts

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Debug Logs in Guided Workflows

​The Debug Logs in Guided Workflows help you find out why a Guided Workflow failed during execution. You can directly see where the issue happened, check the error details, and fix it. This makes it easier and faster to test and improve your workflows.​Currently, the Debug Logs capability is availab

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Advanced Topics

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Secure Media File Access via Password-Protected Proxy URLs

This article outlines the process for securely handling media in Sprinklr through proxy-based, password-protected URLs.​BackgroundWhen media is uploaded and shared across various channels, it becomes essential to ensure that only authorized users can access this content, particularly when the final

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Advanced Topics

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Compare Mode

The Period-Over-Period reporting data compares values from two different time periods. For example, you can create a widget in the reporting dashboards to find out how much Case Handle time has increased or decreased since the previous time period. What is Period-Over-Period Analysis in Sprinkl

Service

Knowledge Base Article

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Compare Mode Feature

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Manage Roles

In Sprinklr, Permissions define the actions that a user can perform. A Role is a collection of permissions that an administrator assigns to a user or user groups. In Sprinklr there are three types of Roles: Workspace Roles, Global Roles with Local Scope, and Global Roles with Global Scope.Workspace

experience:space

Insights

release:N-A

delete roles

+9

Knowledge Base Article

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Roles and Permissions

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Sprinklr AI+ Code Assistant

​The Code Assistant is an integrated support tool within the Custom Code Editor, designed to simplify the process of writing Groovy scripts. It offers three core capabilities: Summarize, Generate Code, and Debug Code to help users write accurate and efficient scripts with minimal effort. This featur

Service

Knowledge Base Article

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Groovy Coding Support in Guided Workflows

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Cancel Callback Node

​This document provides an overview of the Cancel Callback node in Guided Workflows, detailing its four configurable options to cancel callbacks across cases, profiles, specific case IDs, or outbound journey calls based on the loaded profile.​Various Fields in Cancel Callback NodeName: You can give

Service

Knowledge Base Article

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Guided Workflow Canvas

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Instagram Ice Breakers

Instagram Ice Breakers in Direct Messages make it easier for businesses to define the customer experience from the start, without requiring any manual action. This article tells you how to configure ice breakers.What is an Instagram Ice breaker?Ice Breakers are sent to users when they begin a Direct

social

Knowledge Base Article

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Advanced capabilities

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Creating a Record Page

A Record Page is a customizable interface in Sprinklr’s Entity Studio that allows you to display and manage all relevant data for a specific entity — such as a Customer, Leads, or Account — in one consolidated view. It is composed of configurable widgets, allowing you to tailor each page to your spe

Knowledge Base Article

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Create a Record Page

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Guided Workflow Display Components - Description Text

OverviewDescription Text can be used to display various types of content on the screen, including text, resource variables, images, videos, and tables. It offers customization options such as font, size, alignment, hyperlinks, and copyable text. The component supports dynamic updates based on contro

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
How to Configure Icebreakers?

Ice Breakers are customizable, tappable text strings that appear in a message thread the first time you chat with a user. For instance, examples like "Plan a trip" or "Create a workout plan" can be configured. You can set up to 4 ice breakers per business phone number, with each

Service

Knowledge Base Article

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Icebreakers

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Reporting on Smart Alerts

You can create a report to view Smart Alerts count on messages, cases, queues, etc. To do this, you can create a Custom Metric and then create a widget with relevant metrics and dimensions.To Create a Custom MetricAdd a Custom Metric. Select Data Source as Inbound Analytics and Metric Type as Numeri

Service

Knowledge Base Article

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Module Wise Use Cases

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Rule Based Settings

When a user's settings are updated through the Rule Engine, these settings take priority over those applied via Inherited User Settings (IUS) from user groups. This ensures that user-specific configurations, such as skills, capacity configuration, and call handling, are directly assigned through the

Service

Knowledge Base Article

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Setting up Agents for Routing

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Schedule Callback Node

​The Scheduled Callback feature enables workflows to automatically schedule outbound calls to a specified number, assigning the call to a queue, specific agent, or particular journey stage. This tool enhances customer service by allowing users to request callbacks, ensuring timely follow-ups and red

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Create a Record Manager

A Record Manager is a configurable module within an Entity, designed to provide a structured view and control over entity records. It enables organizations to customize how information related to each entity​ is captured, displayed, and managed based on role-specific requirements.Think of Record Man

Service

Knowledge Base Article

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Create a Record Manager

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Creating Tasks

AI Agent Tasks define a sequence of actions or steps that the agent will execute to accomplish specific objectives or support users in completing tasks.Instead of building workflows through traditional dialogue trees in conversational AI platforms, users can now create the same workflows by writing

Knowledge Base Article

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Tasks

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User Property Based Filtering

With contextual filters, you can map user's custom property with another custom property. Once you lock the dashboard, the filter will contain values that are applicable for that user on the particular custom property. This also creates multiple instances when two users apply different filters on th

Service

Knowledge Base Article

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Configure Reporting