Overview

Description Text can be used to display various types of content on the screen, including text, resource variables, images, videos, and tables. It offers customization options such as font, size, alignment, hyperlinks, and copyable text. The component supports dynamic updates based on controlling fields like table rows, picklist values, or relevant placeholders.

Auto Refresh Content can be enabled with a specified interval (in seconds) to automatically update the displayed information, ensuring that any changes to custom fields are reflected in real time. Additionally, text assets can be added to allow centralized updates to static data across all guided workflows.

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Various Fields in Description Text

• Choose Controlling Field: A controlling field is a field whose values determine the available options or behavior of another related field (called a dependent field). It acts as the parent in a relationship, influencing what the dependent field displays or how it functions based on its selected value.

  • Example: In a form, the "Country" field is the controlling field, and the "State" field is the dependent field. 

    • If "Country" = USA, the "State" field shows states like California, Texas, and New York. 

    • If "Country" = India, the "State" field shows states like Maharashtra, Punjab, Kerala. 

This ensures that the dependent field displays only relevant, context-specific options. 

• Auto Refresh Content: The user can set the auto-refresh time that will refresh the HTML code and update it. 

• Refresh Interval: In this, you can select on what frequency you want the content to be auto-refreshed.

• Make Text Copiable: This will allow the end user to copy the text to the clipboard. The copied text is automatically pasted into a designated reply box if the care console is open.

• Visibility Conditions: This is a rule or set of rules that determines whether a specific element, field, or component is visible to users in an application or interface. These conditions are typically based on factors such as user roles, permissions, field values, or contextual data. Visibility conditions ensure that users only see relevant information, improving usability and security. 

  • Example  

    • Condition: Display a "Priority Escalation" section if the "Ticket Priority" is set to "High." 

    • Implementation: Visibility Condition: Ticket_Priority == 'High' 

    • Result: The "Priority Escalation" section appears only for high-priority tickets.