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Manage all In-App Distributions

In-App Surveys enable brands to gather solicited feedback directly within their mobile apps during key customer interactions. Brands can choose from pre-designed formats, such as micro-surveys, or customize pop-ups to match their visual identity. Surveys can also be embedded in any section of the ap

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Setting up the In-App distribution

RS
Voice Queue (Per Assignment) Report

The Voice Queue (Per Assignment) Report provides detailed Queue information at the assignment level, treating each call assignment as a separate offer and will count in metrics accordingly, even if reassigned. It tracks the entire call journey within the Queue, including assignment and un-assignment

Sprinklr Insights

26.1

Sprinklr Service

Service

+1

Knowledge Base Article

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Detailed Report Glossary

SH
How to Apply Ads Web Analytics via Bulk Import

This article will cover the application of web analytics from Ads Manager using Bulk Import. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a social media pla

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

SH
Chat Trigger Icon

The Live Chat trigger icon is the clickable icon displayed on your website that users click to start a chat session.Icon LogoYou can choose from 6 predefined icon logos or upload a custom icon under "Image". The 6 predefined icon logos can be found under Styling > Chat Trigger Icon >

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

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Chat trigger icon

RS
Sprinklr Unified Platform and Cross Products: 19.8.1 Capabilities and Enhancements

We are excited to announce Sprinklr’s 19.8.1 Patch release, designed to enhance your customer experience management capabilities. This release includes new features and improvements that will help you deliver more efficient and effective customer service. CRM Connector The following capability is in

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

SH
Continuation of Live Chat Conversations via Email on Sprinklr

This article outlines steps for brands to continue conversations with customers via email when live chat agents are unavailable.1. Collection of Email IDs during Live ChatWhile engaged in the live chat session, prompt users to share their email IDs. For a smoother process, consider integrating this

Service

Knowledge Base Article

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Continuing Live Chat Conversations via Email

RS
Survey Logics Introduction

Survey Logic allows you to create dynamic, personalised surveys by applying rules or conditions that guide the flow based on respondents' answers. By using logic, you can tailor the experience for each participant—ensuring only relevant questions are shown. This results in a more streamlined, engagi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

RS
Send Message V2 Node in Journey Facilitator

By following these steps, you can effectively use the Send Message V2 node to send personalized messages through your selected channel, utilizing the appropriate assets and contact details as per your requirements.Enablement note:To learn more about getting this capability enabled in your environmen

Service

Knowledge Base Article

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Journey Builder

RS
Reporting on Insights

You can generate reports on insights by utilizing Social Analytics and Standard Entity metrics and dimensions. Additionally, you can incorporate custom metrics, created during the configuration of insight groups, to further enhance the depth and specificity of your insights reports.Standard Entity G

Service

Knowledge Base Article

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Reporting

SH
Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Insights

Knowledge Base Article

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Types of Widgets

RS
Agent Details Report

The Agent Details Report tracks platform-level activities performed by individual users to support administrative visibility, security, and compliance. This includes logging changes to user properties such as name, email, or assigned roles; updates to permission levels and access rights; login and l

Service

Knowledge Base Article

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Detailed Dashboards

RS
Enabling the Debug Log in Care Console

Before you BeginEnsure that you have enabled the correct permissions for the Care Console Manager.Follow the steps mentioned in this article to navigate to the Care Console ManagerSetting the Record Manager Layout with the Debug LogClone the Default Layout.Add the Debug Log as a widget and save the

Service

Knowledge Base Article

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Testing Bot Workflows

RS
Voice Details Report

The Voice Details Report provides insights on the live calls (inbound and outbound) that are in IVR, Voice Bot, with agents, or being dialed. This helps infer the number of active calls with respect to the state/stage of the call.The Voice Details Report belongs to the Real Time Reports Report Group

Service

Knowledge Base Article

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Detailed Report Glossary

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

+2

Knowledge Base Article

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Advanced Functionalities

RS
Status Card

Using Status Cards, you can update your customers regarding the health of a key resource at a glance. These key resource could be a website or service that they interact with frequently. By showing the status of this resource directly, customers don’t have to reach to agents repeatedly. Hence, this

Service

Knowledge Base Article

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Home Screen

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Prerequisites and Permissions for Ticket Management

Before using the Ticket Management module in Sprinklr, ensure the following prerequisites and permissions are in place:PrerequisitesThe Entity Studio (also known as Entity Manager) persona app is created for your account.The respective Dynamic Property (DP) is enabled for your account.Note: To enabl

Service

Knowledge Base Article

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Prerequisites and Permissions

RS
Journey Level Reporting IVR, Voice Bot and Chatbot

To provide accurate, comprehensive reporting at the journey level for IVR, voicebot, and chatbot flows, the system captures each unique journey a customer takes within a call (case). It supports custom journey definitions, tracks call progression through each journey, and records snapshot values for

Service

Knowledge Base Article

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Journey Level Reporting (IVR, Voice Bot, Chatbot)

RS
Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Audience Management

RS
User Category and Nurturing Model for Admins and Advocates ​

The User Categorization and Nurturing model enhances how admins manage and nurture advocates by categorizing users based on behavior and influencer scores.​Admins can create user categories in the admin console and define entry criteria based on engagement metrics. Categories are automatically updat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Advocacy User Management

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Compose Snapchat Story Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.​To learn more, click on Ads C

marketing

Knowledge Base Article

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Compose Snapchat Ads