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Triggering an Outbound Call

Introduction Outbound calls are important for business and sales, and Sprinklr allows agents to make outbound calls without any hassle. Business Use Case To instantly follow up with the customer while the agent is on conversation pane QM/Supervisor can directly manual call the customer Workflow and

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Triggering an Outbound Call

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How to Create Auto-Discovery Compliance Report?

This article provides a comprehensive guide on how a user can create discovery compliance reports. You will learn step-by-step instructions on accessing the necessary tools and configuring them to generate tailored compliance reports that meet your specific needs.​Note: If you haven't yet explo

marketing

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Compliance Reports

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Benefits of Guided Workflows

This article provides information on key benefits and capabilities of Guided Workflows. Key Benefits The following are some of the key benefits of Guided Workflows:Increased Efficiency: Automates repetitive tasks, significantly reducing agent handling time. Improved Consistency: Ensures adherence to

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Introduction to Guided Workflows

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Smart Compliance Integration in Advanced Publisher

With the integration of AI-powered Smart Compliance in your outbound content, you can ensure your content complies with your brand’s content guidelines, reducing legal risks and maintaining brand integrity.Advantages of Smart Compliance IntegrationLegal and Regulatory Adherence: It ensures that

marketing

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Content Creation

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Agent Assist Overview

Introduction Agent assist is a medium that helps customer service representatives handle customer inquiries more efficiently and effectively. It uses natural language processing (NLP) and machine learning (ML) to understand customer requests and provide relevant information in real-time. ​The benefi

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Agent Assistance

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Case SLA Report

Overview:In this report, is used to find each action level report on case, this allows us to report on each agent assignment, Queue Removal, Brand response. The following actions are recorded in this report, and the duration of each action can be calculated from Case Creation or Fan Activity or Agen

Sprinklr Service

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Reporting Glossary

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Report Glossary

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Command Center: Support for Conversation Insight

The Sprinklr Display-powered Command Center offering now supports Conversational Insights, you can now leverage AI-powered clustering capabilities to generate rich consumer insights and content ideas by discovering unknowns and ensuring your content resonates with your audience. You can now automati

Display - SES

Command Center: Support for Conversation Insights

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Display

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Submit Survey Node

Elevate your bot's capabilities by incorporating the Submit Survey node into its workflows. This integration enables the storage of responses in custom fields. As your bot engages with users and asks survey questions, the data it gathers can seamlessly be stored in designated custom fields, enhancin

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Nodes in a Dialogue Tree

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Podcast as a Listening source

By adding Podcast as a Listening Source, you can listen to and learn from Podcast data. Podcasts are streamable and downloadable audio content available for on-the-go consumption. Sprinklr partners with Podchaser to streamline podcasting experience in a totally upgraded way. Gain access to live &

Insights

Podcast as Listening Source

Knowledge Base Article

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Web Sources

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Sprinklr v16.5.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

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v16.5.0 (July)

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How Smart Routing Helps

Smart Assignment, an AI-powered routing feature, aims to connect customers with the most suitable care agents to ensure optimal outcomes and quick resolution of customer queries. It utilizes available customer data to intelligently match unassigned cases to the right agents.Features offered by Smart

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Using AI in routing

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Smart Assist Overview

Smart Assist leverages AI-driven technology to offer valuable insights and support to agents, enabling them to resolve cases more efficiently while maintaining resolution quality. Based on the ongoing case conversation between the brand and the customer, Smart Assist provides the following assistanc

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Introduction

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Steps to Create Entities using Keyword Matcher

To learn more about entity, See What are Entities?Before You StartMake sure that have created a keyword matcher query.Steps to Create an EntityClick Entities under AI Tools.​You can also create a new entity from scratch. On the Entities window, click Add Entity in the top right corner.On the Create

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Setup Entities

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Widget Generation in Copilot

This article introduces Copilot's Widget Generation feature, enabling users to easily create reporting widgets using natural language. This one-click, AI-driven tool converts intricate service reporting widgets into concise, actionable summaries. It examines the core data and presents key insig

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Widget Generation in Copilot

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Sprinklr Release v15.4.0 - April 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

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April 2020 New Capabilities

New Capabilities and Enhancements

Sprinklr Release v15.4.0

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v15.4.0 (April)

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Introduction to Visual Insights

Leverage AI-powered visual insights to detect brand logos, objects, activities, text within images, visual sentiment, visual gender, and more.Sharing pictures, videos, and memes has become a new language of millions of conversations on social media, with visual topics you can 'listen' to v

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Visual Insights

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Introduction to Visual Insights

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Add Speech Profiles

Speech Profile defines how your system converts text to speech (TTS) and speech to text (STT) within voice-based interactions like IVR and Voice Bot applications. It enables you to configure language settings, voice tone, speed, pitch, and recognition models tailored to your business needs.By settin

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Setting up Speech Profiles

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Defining Skills and Proficiency levels

Skills refer to any specific abilitiy or area of expertise that is characteristic to a group of agents. For example, in a laptop manufacturing company, a group a customer support agents may have the expertise in dealing with Battery related queries while the other group may have that in Software rel

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Basics of setting up Unified Routing

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Add a Post Asset

In asset manager, Post Asset allows you to create a complete ready-to-publish asset. These assets closely resemble an outbound message. Like Outbound messages, post assets can include text, media, links, and content placeholders. Post assets can be created specific to social channels including Faceb

What is a post asset

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Image Editor

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Conversation Cluster

Conversation Cluster Report: Actions & InteractionsIn this article, we will help you get familiar with the actions and interactions you can take in the Conversation Cluster report.After creating and analyzing the Conversation Cluster report in Conversation Insights, there are several actions and

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Universal Entities