Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.5K)

SH
Real Time Data Ingestion

A lead event is an action a /customer(profile) performs along the customer journey. For example, watching a demo or subscribing to the newsletter could be one lead event. Similarly, adding the product to the cart or asking for a free consultation could be another. Once the lead events are created, l

Service

Knowledge Base Article

 • 

Connectors in Data Collection

SH
Create a WorkFlow Column

Engagement Dashboards allow you to create customized workflow dashboards in which messages can be viewed, acted upon, engaged with, assigned, and more. From the Engagement Dashboards, your team can view and take action on messages in columns custom configured to display the content they need to be a

Engagement - SES

social

Social - SES

WorkFlow Column

+2

Knowledge Base Article

 • 

Dashboard & Column Setup

RS
Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

 • 

Advanced Settings

SH
Sprinklr's AI Studio

Introduction to AI StudioSprinklr AI Studio is a powerful tool that allows Sprinklr Insights customers to create customized AI text classification models without requiring any coding or engineering expertise. This means that businesses can leverage the power of AI to accurately filter and categorize

Insights

ai studio

Knowledge Base Article

 • 

Sprinklr's AI Studio

SH
Who is an Administrator?

​An Admin is responsible for overseeing and managing the platform's configuration, settings, and overall operations. The admin acts as the primary point of control and administration within the platform, ensuring its smooth functioning and effective utilization for voice-related activities. ​He

Service

Knowledge Base Article

 • 

Who is an Administrator

SH
Why is email customer service important for brands

Email customer service is an important aspect of a brand's communication strategy, as it can greatly impact customer satisfaction, Net Promoter Score, brand loyalty, and ultimately business success-1) Convenience: Email customer service is a convenient option for customers who cannot or do not

Service

Knowledge Base Article

 • 

What is Email Customer Service?

RS
Sharing to X / LinkedIn in Advocacy

Share to XYou can easily share Link, Image, and Video posts from Sprinklr advocacy to X by clicking on share and selecting the X account. While sharing a Link, Image, or Video post, you can write a caption for your post and then choose Schedule, Auto Schedule or Share Now. Share to LinkedIn You can

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Content Sharing

RS
Real Time Adherence Dashboard

The Real Time Adherence Dashboard provides the ability to see different details related to agents, including real-time adherence, schedule deviations, their current status, the duration of that status, and additional information. This dashboard also enables you to assign policies, like the Time Off

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

 • 

Real Time Adherence

SH
Filter out irrelevant data for accurate brand insights in AI Studio

Sprinklr’s AI Studio can be utilized for brand disambiguation purposes. This will involve distinguishing between messages that mention a particular brand and those that do not. For instance, if a message contains the word "apple," it may refer either to the fruit or to the brand "Appl

Insights

AI Studio Use Cases

ai studio

Knowledge Base Article

 • 

Building an AI model to filter out irrelevant data for accurate brand insights

RS
Suggest Coaching Sessions

Overview   Supervisors can recommend agents and specific cases for coaching sessions based on factors like poor performance or specific areas where improvement is needed. These recommendations are then reviewed by coaches, who can schedule these sessions tailored to the agent's needs. This feat

Service

Knowledge Base Article

 • 

Coaching

RS
Automated Checklist: Common Use Cases

Explore the following examples of common use cases that can be established through rules in the Automated Checklist. These scenarios showcase the versatility and applicability of leveraging rules to enhance the overall quality and compliance standards within your contact center.GreetingCreate a rule

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Checklist Rules

RS
Automated User Onboarding Flows​

You can enhance the user onboarding process on the community by implementing automated guided workflows that seamlessly guide new users through essential steps such as account creation/verification, profile setup, and familiarization with community features. Additionally, these flows can be created

Service

Knowledge Base Article

 • 

Sign-up/Sign-in Flows

SH
View Task List in Calendar Third Pane

In the Task Calendar View, you can obtain a comprehensive view of all available tasks on a specific day, week or an entire month using the calendar's third pane. Below are the steps to access the Calendar's third pane. In the displayed project, suppose you want to view the tasks available

marketing

PM_TASK_CALENDAR_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Task Calendar View

SH
How to Share an Ads Dashboard

Summary Once you have created an Ads Reporting Dashboard, you are able to share it across users and workspaces. This allows you to efficiently use an already existing dashboard without having to create the same in other workspaces. This article will help you understand how can you share your dashboa

marketing

Knowledge Base Article

 • 

Dashboard

SH
Ads Composer Section 6: Optimization

Leverage Sprinklr's AI capabilities to optimize your bids, budgets and creatives. ​On the Optimizations window, select one or more Strategy Group optimization(s) you want to apply to your campaign from the Strategy Group drop-down menu. Your selected Strategy Group(s) details will be displayed

marketing

Knowledge Base Article

 • 

New Campaign Creation

RS
Tag Posts (Earned Content)

OverviewIf creating a Shoppable Gallery, Landing Page, or instrumenting Product Pages (PDP), you must tag posts with specific products using the Product Custom Field.The tag takes the form of a custom field, so you will be able to find and tag products in either the the Message's/Post's De

experience:space

Display - SES

article:howto

release:N-A

+6

Knowledge Base Article

 • 

Gallery

SH
Standard Reporting Dashboard - LinkedIn

You can use LinkedIn Standard Reporting Dashboard to learn more about overall trends across your followers and your content’s performance with your audience. You can also view insights for specific posts, stories, and videos you've created to see how each one performed and how people engaged wi

social

Knowledge Base Article

 • 

Report on LinkedIn activities

SH
Channel-Specific Permissions for Attaching Assets to Posts

Overview The ability to attach assets, including images, videos, and feedback cards (feedback cards are Twitter-specific), can now be controlled by permissions on a channel-by-channel basis. These permissions can be set in the Roles section of the Administration Settings. Channel-based pe

marketing

release:10-1-0

Insights

article:howto

+5

Knowledge Base Article

 • 

Roles and Permissions

RS
Email Login (Advocacy)

The advocacy platform administrators can enable users to access the platform using a new login option in addition to the existing Single Sign-On (SSO) and/or Social Sign-in options. This new login method involves using email credentials and offers the added security feature of two-factor authenticat

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Login (Advocacy)

RS
Guide to Generating and Testing Regular Expressions

Regular expressions (regex) are powerful tools for pattern matching and text manipulation. This documentation provides a comprehensive guide to generating regex patterns and testing them effectively.Use cases: You can utilize regex in defining conditions for live chat visibility, defining conditiona

Service

Knowledge Base Article

 • 

Troubleshooting