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RS
Create Shift Trade Requests

Shift Trades in a contact center allows you to exchange your scheduled shifts with another agent. This functionality provides the flexibility to manage personal commitments without disrupting service levels. In Sprinklr’s Workforce Management, you can raise full or partial, open or closed, and one-w

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Create Shift Trade Requests

RS
Guided Workflow Screen Components - Toggle

OverviewA toggle is a versatile user interface element that enables users to switch between two distinct states, typically "on" and "off" or "enabled" and "disabled." It functions like a switch, allowing users to easily activate or deactivate features or options within a workflow. Toggles are common

Service

Knowledge Base Article

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Guided Workflow Canvas

SH
Advanced Use Cases of Audit Checklists/Forms

Default Values Default values are set for the parameters to make the audit process faster so that auditors do not scroll through the options.Conditional VisibilityThis gives the capability to control the visibility of the question based on the response of other questions. With the help of this follo

Service

Knowledge Base Article

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Audit Checklist Builder

SH
X (formerly Twitter) Reporting Updates

X Insights Track Deprecation X will be deprecating InsightsTrack metrics from 1st August, 2023. These metrics provide real-time data for reporting metrics. In addition to the InsightsTrack metric, the following additional metrics will also be deprecated as these metrics were copied from your respect

social

Sprinklr Social

20.10

Social - SES

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Knowledge Base Article

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Report on X activities

RS
Headphone Integration in Call Controls

Call controls within Sprinklr can be accessed manually or through integrated headphones. This functionality allows agents to perform various essential actions during calls using headphone controls.We have fully integrated Jabra and Poly Voyager headset functionality with our call controls to enhance

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Headphones Integration in Call Controls

RS
Gainsight Community - Account Addition

We are introducing an integration with Gainsight Community, a community management platform similar to Lithium/Khoros that enables peer-to-peer engagement. It brings customers, users, and product teams together in a collaborative, self-service environment for Q&A, idea sharing, product updates,

social

Sprinklr Social

Channels - SES

New Article

+2

Knowledge Base Article

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Account Addition - Gainsight Community

RS
CTI Troubleshooting Screens

These error screens help users and administrators quickly identify and address issues related to configuration, authentication, voice application availability, status settings, and permissions.No User Due to API/Auth Error - "No User Configured":Description: This error occurs when the host

marketing

Insights

social

Service

Knowledge Base Article

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Troubleshooting Screens

RS
Creating Meta Collection Ads (With Canvas) using Feeds

OverviewSprinklr now supports dynamic Instant Experience (Canvas) creation directly from Automated Campaigns (AC). This eliminates the need to manually pre-create static canvases in Meta and enter Canvas IDs into feeds.With this enhancement, advertisers can dynamically generate cover media, product

marketing

New Article

20.10

Sprinklr Marketing

Knowledge Base Article

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Advanced Use Cases

SH
Create, edit and publish a Dynamic Image Template

With dynamic image templates, you can change the way product images are displayed in your campaigns, and use it across multiple products.Dynamic Image Template is an effective tool when it comes to creating assets to be shared or published on various channels. This tool gives you a platform where yo

Dynamic Image Asset

DAM - SES

Dynamic Asset

social

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Knowledge Base Article

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Manage assets

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Manual case creation

If there has been a conversation between your brand and a customer outside of the Sprinklr platform, you can manually create a case for that interaction in Sprinklr. By doing so, you can create a record of the conversation on the Sprinklr platform, which can be useful for tracking and monitoring cus

Service

Knowledge Base Article

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Create Manual Case

RS
Matrix Question

Matrix-type questions, also known as grid questions, present respondents with a series of statements or items to evaluate using the same set of response options. These questions are displayed in a grid format, with rows representing the statements and columns representing the response choices.For ex

Sprinklr Insights

26.1

Insights

New Article

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Knowledge Base Article

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Survey Questions

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Custom Reporting Dashboards for Advocacy

In Advocacy Reporting, you can use Advocacy-specific metrics and dimensions to create custom dashboards and widgets. Custom dashboards for Advocacy allow you to customize the data you see and the way that it's visualized. Note: Use of this feature requires that Advocacy Marketing be enabled in

experience:space

article:howto

release:N-A

Advocacy - SES

+6

Knowledge Base Article

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On Site Reporting (Advocacy)

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Print as a Listening source

By adding Print as a Listening source, you can listen to and learn from print data.Print is what goes to newsstands in the form of the newspaper every morning and is delivered to more than 2.5 billion consumers of print news. Print media is important because it creates credibility. Investing in prin

Insights

Print Data

Print as a Listening Source

Knowledge Base Article

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Print

RS
Publishing Facebook and Instagram Partnership Ads

Facebook and Instagram Partnership ads allow advertisers to collaborate with creators, influencers, or other businesses, by running ads using co-branded assets or shared posts. These ads display both your brand and your partner's handle, helping you reach a wider audience with more impactful content

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Facebook and Instagram Partnership Ads

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CSAT Rating

The Customer Satisfaction (CSAT) question enables organizations to measure how satisfied customers are with a specific product, service, or interaction. It provides a straightforward method for capturing customer sentiments, offering actionable insights that help identify areas for improvement. The

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Populate content for all Selected Account Types together in Advanced Publisher

When a content creator creates same/similar content for multiple channels together by selecting multiple account types in Full Page Publisher, they can leverage "All Channels" tab to populate content in all the selected account types. The content and media attached to "All channels&qu

marketing

Knowledge Base Article

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What is Advanced Content Publishing?

RS
Net Promoter Score

The Net Promoter Score (NPS) gauges customer loyalty by asking respondents how likely they are to recommend a product or service on a scale from 0 to 10. As an industry-standard metric, it enables businesses to monitor customer sentiment, pinpoint areas for improvement, and take data-driven actions

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

SH
Autowrap in After Call Work (ACW)

The autowrap feature in After Call Work (ACW) is designed to boost the productivity of call center agents by automating the after-call work process. This functionality allows the predefined auto-wrap values of fields to be automatically applied in case an agent fails to submit the ACW manually, ensu

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Auto Wrap After call work

RS
Add Facebook Pages with System User Functionality

OverviewFacebook pages connected to Sprinklr can sometimes become deactivated because they rely on individual user accounts. For example:The user who originally added the page to Sprinklr changes their Facebook password.The user is marked as spam or restricted by Meta.The user leaves the organizatio

26.1

Engagement - SES

social

Sprinklr Social

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Knowledge Base Article

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Add Facebook account in Sprinklr

RS
Customize Site Menu Options

The navigation bar on the Advocacy site is an important part of the platform which allows users to quickly switch between different parts of the platform with a single click through the Menu Icons. Sprinklr Advocacy allows you to customize these Site Menu options by allowing you to enable/disable an

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Platform Configuration