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How to Apply Ads Web Analytics when Cloning Ads

This article will cover the application of web analytics from Ads Manager using Quick or Advanced Cloning. Using Sprinklr Paid Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns in order to track user behavior after a user has clicked on the URL from a so

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics

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Sprinklr Marketing: 19.11 Capabilities and Enhancements

Sprinklr Marketings' latest 19.11 release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr Marketings' latest release:Sprinklr MarketingSprinklr Serv

marketing

Insights

social

Service

Knowledge Base Article

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19.11 Release (Oct 25-Nov 8, '24)

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Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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WhatsApp Distribution

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Generating Personalized Links Using Transactions

This feature allows you to create personalized, trackable links for each transaction, enabling targeted survey distribution based on individual customer interactions. By utilizing transaction metadata, every customer receives a unique link tailored to their specific experience.These unique transacti

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Personalised Links

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Product Level Videos in Sprinklr for Meta

Product Level Video: OverviewProduct Level Video (PLV) allows advertisers to enhance Advantage+ Catalog Ads by incorporating video assets at the product/SKU level. This integration enables advertisers to effectively reach their audience with product-focused videos across all Meta placements, such as

marketing

Knowledge Base Article

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Video Templates in Sprinklr - Overview

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X (Twitter) Asset Templates

Before you startYou can find the Twitter API documentation for direct messages on this link. 1. Quick ReplyIntroduction:Quick replies let businesses prompt people with simple, guided ways to reply to a Direct Message, by choosing from a list of options or prompts to enter specific text values. Steps

Service

Knowledge Base Article

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Service Channels

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Add an Apple App Store in Sprinklr

Sprinklr allows you to view all reviews published on their App, view the ratings provided by the customers, user details, and more. Additionally, you can also publish the developer reply from Sprinklr and that will allow brands to never miss out reviews from their customers. You can add an Apple App

social

Sprinklr Social

20.10

Add an Apple App Store in Sprinklr

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Knowledge Base Article

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Apple App Store

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Best Practices when developing a user experience

Apple provides a few guidelines that you can follow while configuring the userflow for your Apple messages for Business Journey. These guidelines can help you in getting the userflow approved faster.Introductory/welcome message: Auto-respond to first message in a new conversation should be provided

Service

Knowledge Base Article

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Account Addition

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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

Knowledge Base Article

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FAQs

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Tiered Approval Workflow for Knowledge Base Articles

Creating approval processes where Knowledge experts review, validate, and approve articles before publication is critical to creating a reliable knowledge base.You can create processes to define Knowledge experts who will review, validate, and approve articles before publication.The approval process

Sprinklr Service

Knowledge Base

20.10

Tiered Approvals

+2

Knowledge Base Article

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Tiered Approval Workflow

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Request control to reply to Messenger DMs

Facebook policies prevent users from replying to a conversation in case the control is not present with the user. In those cases, you need to request control to the admin, who can then pass control. This might be required in cases where care agents/others want to take control of the conversation. Th

social

Knowledge Base Article

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Reply from Engagement dashboards

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Keyboard Shortcuts in Sprinklr

Keyboard shortcuts helps you work faster by reducing the time spent navigating menus or reaching for the mouse. Across the Sprinklr platform, shortcuts allow you to quickly take actions, move between fields, and access modules—saving valuable time, especially for power users such as social media man

marketing

Insights

social

Service

+1

Knowledge Base Article

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Platform Modules

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Mapping Configuration Screen for Live Chat

You can map the source headers to the Sprinklr destination fields using this screen. Determining which fields from the source will be mapped to which fields in Sprinklr is an essential stage because each entity has certain standard fields that aid the Sprinklr system in creating the entities in Spri

marketing

Insights

social

Service

Knowledge Base Article

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Mapping Configuration Screen for Live Chat

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Advanced Use Cases of ATA Calibrations

ATA Calibration Review Before Agent AcknowledgmentIn situations where cases require ATA calibration by supervisors before agent acknowledgment, employ a snooze interval (For example, five days). Auditors are required to submit their evaluations using the 'Submit Later' button during this p

Service

Knowledge Base Article

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Audit the Auditor (ATA) Calibration

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Add a SSO Service Providers

Sprinklr provides you with the ability to log in to multiple platforms acting as the identity provider for various service providers.  Step 1: To Add an SSO Service Provider Click the New Tab icon . Under the Governance Console, click All Settings&

experience:space

Insights

social

Service

+10

Knowledge Base Article

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SSO

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Add Multiple Page Administrators with Multiple Authorization Tokens (Facebook)

Multiple authorization tokens allow you to add multiple users to be recognized as the Facebook page administrator within the Sprinklr platform. The facebook page account will stay active even in cases wherein one admin’s account gets deactivated due to multiple reasons (reasons detailed out in this

social

Knowledge Base Article

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Manage Facebook accounts

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Create a Facebook Branded Content Post

Branded content refers to Facebook Posts featuring a third party brand, product, or sponsor. When publishing through a verified Facebook Page, other verified accounts can be selected to publish with as branded content. You can use this feature to publish content in conjunction with other verified Fa

social

Knowledge Base Article

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Create a post on Facebook

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Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

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Older Versions

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Add Video to Reporting Widget Descriptions

Many times, you might need to add videos into the reporting dashboard widgets. For example, for scenarios where you want to add a “How to use this widget” in the dashboard. To achieve this, you can upload a video file from the Asset Manager into the description field in a custom reporting widget. Th

social

Reporting - SES

Social - SES

Knowledge Base Article

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How to Create a New Widget

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Platform Usage Report

The platform usage report provides insights into the key activities with the system, including any modifications to the account, workflow configuration, user addition, usage, and dashboard export. It sets user account changes, such as settings, permissions, or roles, ensuring user management and gov

Service

Knowledge Base Article

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Detailed Dashboards