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Journey Facilitator - Key Terminologies

While using Journey Facilitator, you may come across terminologies that you are not familiar with. In this article, we provide you with a list of such terminologies and respective descriptions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys a

Service

Knowledge Base Article

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What is Journey Facilitator

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Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Service

Knowledge Base Article

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Journey Facilitator in Advocacy

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Task Third Pane - Overview

When you open a Task in the third pane, you can access in-depth information of the Task including the task overview details and the entities it is associated with.  To navigate to Task Third PaneOpen the My Tasks Dashboard via Production Dashboards. On the Production Dashboards window, hover over

marketing

Task

Workflow Engine

Knowledge Base Article

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Tasks

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Guided Workflows - An Overview

IntroductionGuided Workflows help automate business processes and assist agents during customer interactions. They reduce resolution time and improve customer satisfaction by guiding agents step-by-step.​These workflows can also be shared externally—as forms or embedded on other platforms—for custom

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Digital Asset Management - DAM

OverviewSprinklr's Digital Asset Manager (DAM) provides an organized, unified repository for all your media assets. This helps you easily use and reuse assets for your posts, messages, briefs, and other content. You can access DAM through Sprinklr Marketing > Marketing tab > Planning and

marketing

Knowledge Base Article

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Content Creation

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Add Content Sources - Documents

Enhance your AI Agent’s capabilities by adding content sources. Uploading documents allows the AI Agent to reference them and provide accurate answers to user queries. Before you begin, review the setup process for creating an AI Agent.When to use documentsUse the Documents content source when your

Knowledge Base Article

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Knowledge Content

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Sprinklr v15.2.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Engagement Capabilities

Modern Engagement Capabilities and Enhancements

Winter Release

+6

release_note

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v15.2.0 (February)

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Sprinklr v16.5.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

+5

release_note

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v16.5.0 (July)

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Sprinklr Release v16.5.0 - May/June/July 2021 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

Sprinklr Patch Release

Post 16.4 Patch Release

May 2021 Release

+6

release_note

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v16.5.0 (May/June/July)

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Accessibility Statement Of Sprinklr - Italian

Sprinklr is committed to making its web application accessible, in accordance with the Law of 9 January 2004, n. 4.This accessibility statement applies to Sprinklr web application.Compliance statusPartially compliantThis web application is partially compliant with the requirements set out in appendi

social

Knowledge Base Article

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Sprinklr Accessibility and Compatibility Features

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Guided Workflow Application - UI Capabilities

This article explains the quick and toolbar actions available for managing the Guided Workflow Application. It also highlights error message configurations and confirmation prompts to prevent accidental pauses or deployments.​Quick Actions on Guided Workflow ApplicationThe following image displays t

Service

Knowledge Base Article

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Guided Workflow Application

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Guided Workflow Canvas - UI Capabilities

This article provides detailed information on the Guided Workflow Canvas UI capabilities. ​​Actions on a NodeHover over the card to perform the following quick actions: Edit Element: Modify the properties of the element.Delete Element: Remove the element from the workflow.Once you click on the optio

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow - Other Action Elements

This document gives detailed insights into the Other Actions element in the Guided Workflow Configurator. ​​​Create Support CaseThe Create Support Case node is primarily used when the Guided Workflow is integrated with Sprinklr Communities. It allows for the creation of support cases raised within t

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Display Components - Spacer

OverviewThe Spacer component is a design element used in user interfaces to define and adjust the spacing between other components, such as input fields. It acts as a non-visible element that structures and organizes layouts by creating empty spaces. This ensures the interface remains clean, well-st

Service

Knowledge Base Article

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Guided Workflow Canvas

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Social Channel Level Gamification - Advocacy

Advocacy has taken a new dimension with the introduction of Channel Level Gamification. It is not just about advocates sharing content, but also about how their networks respond to it. By recognizing and rewarding these interactions, we are taking social advocacy to new heights. What is Channel Leve

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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LinkedIn - Sprinklr Ad Name Mapping

What’s Changed?Previously, LinkedIn’s Ad Name was mapped to the Creative Name in Sprinklr. This was due to LinkedIn associating the ad name with the post rather than the ad itself. Additionally, there was no dedicated LinkedIn Ad Name field on the native platform; instead, the Creative Name was disp

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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KakaoTalk Brand Message Templates - Overview

KakaoTalk Brand Message is Kakao’s official business messaging product, designed to help companies boost visibility and drive sales by delivering promotional content directly to customers’ phones. Sprinklr supports this capability via the Brand Message API, a one‑way marketing API offered by Infobip

Sprinklr Service

New Article

Service

26.1.1

Knowledge Base Article

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KakaoTalk Brand Message Templates

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Sprinklr Insights - Roles and Permissions

To ensure, users on the Sprinklr Platform are set up with appropriate access to Sprinklr Insights features. Right set of roles and permissions are needed to access Sprinklr Insights product suite. To learn how to add a user, follow the following article Add User and to learn more about adding a role

Insights

Knowledge Base Article

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Roles & Permissions

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Reporting Home - Overview and Navigation

Reporting Home is used to view and manage all the Reporting Dashboards and Folders within Sprinklr.Here you can:Perform Bulk Actions on Dashboards.Manage Visibility of the Reporting Home page.Export the Home page view.Apply Filters to easily access relevant Dashboards. In this article, you will lear

marketing

Reporting

Knowledge Base Article

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Reporting Home Page

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User Rules - Actions and Conditions

Sprinklr's Rule EngineThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency, transforming manual processes to automated workflows that execute according to the conditions that you

Rule Engine - SES

social

Social - SES

Knowledge Base Article

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Actions and Conditions