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Rules for Advocacy Community

Using Sprinklr's Rule Engine, you can automate the screening process for potential advocates. Using Rules, you're able to base actions to approve or reject potential advocates based on their answers to your screening questions. Automating Advocacy screening takes the guesswork and review r

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Rule Engine Setup

SH
Hide Standard Fields in Message Publisher (FSP)

Summary The standard fields available under "Additional Properties" section -  of the Publisher, can now be controlled via permissions or hidden via persona configurations. How it worksFrom Settings -> Global/Workspace Roles, navigate to the role for which you would like to configure th

marketing

Knowledge Base Article

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Configuration & Setup

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Smart Insights in Reporting Dashboards

Smart Insights, an AI-powered Insights tool does the job of finding the top drivers for any metric shown on the dashboard. It enables you to find and report the pinpointed factors in a summarized format that are contributing towards any deviation or anomaly in their important tracking metrics.To lea

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Certificate Based Token Generation

This guide will walk you through the process of creating an access token using the JWT (JSON Web Token). This is a certificate-based token generation approach that eliminates the need to store any token while ensuring secure authentication and information exchange. This process involves using a JWT

JWT API Authentication

Knowledge Base Article

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Security

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About Campaigns and Sub-Campaigns

What is a Campaign?Campaigns are used in Sprinklr as the primary tags to categorize outbound messages and thereby effectively organize and collaborate on activities around the campaign such as tasks, assets, messages, workflows, etc.What is Campaign Management?Campaign Management allows you to effec

campaign management

marketing

Campaign Basics

Sub-Campaigns

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Track User Participation 

User Reporting dashboards on Advocacy Reporting give an overview of user participation, adoption, and their distribution.  With these dashboards, the admin can get a full picture of how many users are actively using the platform and get detailed data of their properties like their Region, Department

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Bar widget

The Bar widget is a graphical representation of data that uses rectangular bars to represent the values of the variables being plotted. The length or height of each bar is proportional to the value it represents, and the bars are oriented horizontally. A bar widget plots the variable value horizonta

Insights

Bar Widget

Knowledge Base Article

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Types of Widgets

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Cross Tab widget

Use Cross Tab Widget to see the Interaction between two dimensions.In a Listening dashboard, you can add different widgets (visualization types) to visualize data for multiple metrics in real time, and Cross Tab is one of them. By adding this widget to your dashboard, you can see the interaction of

Insights

Cross Tab Widget

Knowledge Base Article

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Types of Widgets

RS
Search Tasks in Task Calendar View

OverviewYou can now use the search bar to search for Tasks in Task Calendar Views. ​The search results are highlighted on the Task Bars.Search Tasks1. Click the Search icon.  2. Enter the search term to search for Tasks that match it. You can click on the results to open the Task Overlay for that Ta

marketing

Knowledge Base Article

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Task Calendar View

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View Reporting Dashboard (Distributed Users)

Reporting dashboard in the Distributed Platform centralizes data from all the social channels and accounts to provide insight into social performance. Here, the users can filter the dashboard and drill down into the widgets to get specific as well as different combinations of data. Before You

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Simplified Context Switching

Before You BeginYou need to understand how to create Issue Types and Deploy them ( Under the Issue Type bots section).​OverviewDuring a conversation, if you wish to redirect the user based on a specific deployed issue type, especially in the event of a fallback or an invalid user reply, simplified c

Service

Knowledge Base Article

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Advanced Settings

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Set Asset Visibility based on User

Automate the process of setting the visibility of Assets by selecting the created user groups based on some predefined criteria.Example use case shown below: If the owner of the asset is “Agency 1” then the visibility of the asset for “Agency 2” User Group is removed and if the owner of the asset is

marketing

Rule Engine

Knowledge Base Article

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DAM Rules

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Widget Configuration

Reporting in Sprinklr Services, using Service Analytics as a data source centralizes data from all digital and voice channels and accounts. In Reporting, you can customize, expand, and drill into metrics by creating dashboards and widgets.Sprinklr’s Dashboard creation flow and widget libra

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Widget Configuration

RS
Integrating Google Drive with Sprinklr

By integrating your Google Drive with Sprinklr, you can upload assets like documents, presentations, excel files, image, videos, and more, directly from your Google account to your Projects, Tasks, Campaigns, Sub-campaigns, Messages and Requests. To do this, you will need to authenticate your Google

marketing

Knowledge Base Article

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Google Drive and Sprinklr Integration

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Flagship Features

The article provides an overview of the capabilities and benefits of CTI within the Sprinklr platform. It highlights how CTI seamlessly integrates a company's telephone system with its core business applications, enhancing agent productivity and customer experience.Unified Agent Desktop (Custom

marketing

Insights

social

Service

Knowledge Base Article

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Flagship Features

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Sprinklr Social : 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Social Engagement & Sales

Modern Engagement

release_note

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v17.7.0 (July)

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How to Setup Ad Entity Checklists for Approvals

Eliminate the risk of off-brand advertising with a task-based QA Checklist. ​In Sprinklr, users have to create approval queues while sending their ad campaigns for approval. They have to work with predefined rules and checklists for ad campaigns in Sprinklr for all types of Ads. This limits them fro

marketing

Knowledge Base Article

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Getting Started

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Manage User-Generated Content in Advocacy

Sprinklr offers On-Site User Suggested Content Management permission, which allows users to conveniently perform tasks such as approving, viewing, publishing, or rejecting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these ac

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

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User Generated Content Management (Advocacy)

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Configure VXML Node in IVR

The VXML Connect Node in Sprinklr IVR allows you to establish a connection with an external VXML (Voice XML) server to handle advanced IVR interactions. You can configure input and output variables, define values to be exchanged, and manage connection parameters such as timeouts and handover options

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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How to Setup Business Logic

RS
Add and Configure Widgets

Use Cases of Record Page Builder for Different LayoutsAdd a New Widgetadd or remove widgets for different layouts. Various types of widgets, including Reporting, Customer 360, Coaching, Learning, etc., can be seamlessly incorporated or excluded based on distinct customer use cases.Individual Widget

Service

Knowledge Base Article

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Configure Case Analytics View