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How to Send Customer to Voicemail

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​Voicemail is commonly used to provide customers with a way to leave detailed messages when agents are unavailable, ensuring their inqui

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Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Agent facing Guided Workflows

OverviewAgent Facing Guided Workflows are available within the Sprinklr system and allow agents to trigger any guided workflow and perform actions as per the predefined business flow to help them better resolve customer queries. They guide agents with easy-to-follow flows delivering step-by-step poi

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Knowledge Base Article

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Types of Guided Workflows

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Leaderboard

Within Community, you can access the Leaderboard window for a more collaborative view of peer-to-peer engagement based on Points, All Messages, Accepted Solutions, Likes Received, and Posts.You can also view the ranks and badges earned by the community users. The Badges are the indicators of special

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Knowledge Base Article

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Widget Library

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Date Field

The article outlines the steps to create a Date Field in Entity Studio. Date field type allows you to enter a dateor select one from a pop-up calendar. Creating a Date Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The E

Knowledge Base Article

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Fields and Relationship

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Add Translation Page

The Add Translation page allows you to create localized versions of fields and their values for different languages. From this page, you can add translations for field labels, descriptions, and option values so that users interacting with the system can view content in their preferred language. This

Knowledge Base Article

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Fields and Relationship

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In App Notification

In-app notifications allow users to receive real-time updates when a message or reply is received from a support agent while the app is in the foreground. These notifications appear as banners at the top of the app, ensuring users do not miss important updates. ​You can use either of the following a

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Knowledge Base Article

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In App Notification

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Customer Authentication

If a user is already logged in on the components, you can securely pass their authenticated details to the chat for user authentication. This process is called pre‑authentication. With pre‑authentication, you don’t need to request customer details again during the chat flow. Instead, you can reuse t

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Knowledge Base Article

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Customer Authentication

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Reporting on Smart Responses

Smart Response uses AI to suggest responses to the agents. The AI learns and recommends suitable responses based on how the brand's agents have replied to customer queries in the past. At any given time, multiple smart responses are suggested to the user, and the user can choose the most suited

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Knowledge Base Article

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Module Wise Use Cases

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Salesforce Sync

The Salesforce Sync action node enables you to send data from a Sprinklr workflow back to Salesforce. This is particularly useful for updating Salesforce records with details such as survey distribution status or responses.This action can be used in the following scenarios:Salesforce Outbound Messag

Knowledge Base Article

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Setting Up Actions

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How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

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Knowledge Base Article

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Creating Contact Driver Models

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Smart Bidding Strategy Groups & Ads Reporting

Sprinklr supports reporting for Smart Bidding within Strategy Groups to provide you with better visibility of Ads that have smart bidding enabled. This will allow you to track and monitor your most effective strategy groups based on performance and align your ads based on the analyzed data.Reporting

marketing

Knowledge Base Article

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Reporting & Analytics

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Compose Interactive Polls for Instagram Story Ads

Get more engagement from your customers by integrating interactive polls for Instagram story ads.While composing an Instagram Story Ad within Ads Composer, you can add Interactive Polling Stickers to your ads. Interactive ads in Instagram Stories allow brands to be more engaging and playful in order

marketing

Knowledge Base Article

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Facebook Ad Formats

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Setting up a Transaction Record Event Workflow

The Transaction Record Event enables teams to trigger automated workflows whenever a new transaction is ingested into Sprinklr. This capability enables businesses to take immediate, context-aware actions based on transaction data—such as purchases, refunds, service visits, or loyalty redemptions—and

Sprinklr Insights

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Setting Workflow Trigger Events

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How to Configure Welcome Messages Webhooks

Note: This feature is currently not working as expected as communicated by Meta, we currently do not have a timeline for the issue resolution. Please refer to this link for reference.​​You can improve the user experience by sending a welcome message to users when they open the chat window with your

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Knowledge Base Article

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Welcome Messages

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Manage Knowledge Base Articles

In the Knowledge Base Builder, you can perform a wide range of actions to manage and maintain your articles efficiently. These actions help you keep content organized, up to date, and aligned with your publishing workflows. Whether you need to update an article, reorganize categories, control visibi

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Sprinklr Service

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Knowledge Base Article

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Create and Manage Articles

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Banner

The Banner Widget is an essential feature of the Sprinklr Community product that enables users to create customized banners for different community pages. This widget is a visual element that typically appears at the top of the community page and displays a banner image or message. ​The banner widge

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Sprinklr Service

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Updated Article

Knowledge Base Article

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Widget Library

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Guided Workflow Screen Components - Attach File

OverviewThe Attach File feature in a form allows users to upload and submit files as part of their response or input. This feature is typically used to gather additional documents, images, or relevant files needed for processing, validation, or record-keeping. This feature is commonly used in applic

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Sprinklr Service

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Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Email Templates

Email Template feature ensures that community users are consistently updated with the latest happenings in their Community through automated email notifications. Whenever a relevant activity takes place within the Community, these custom-tailored emails are triggered and dispatched to keep members i

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Knowledge Base Article

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Email Notification

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How to Optimize Ads with Google Analytics Data

Once you've set up your Google Analytics report in Sprinklr, you can use the data to gain insights into your website performance and make informed decisions about your digital marketing strategy. Here are some tips for analyzing and optimizing your data:​Identify trends and patterns in your web

marketing

Knowledge Base Article

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Publishing & Optimization

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FAQs - Sprinklr AI Agent

This article lists some of the Sprinklr AI Agent Frequently Asked Questions and Solution. ​How to connect channels with Sprinklr AI Agent?To connect channels with the AI Agent, you need to follow the same steps as in Conversational AI, which is via Rules.​How to publish assets through Sprinklr AI Ag

Knowledge Base Article

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FAQs-Sprinklr AI Agent