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Prompt Guard Guardrail

The Prompt Guard Guardrail acts as a protective layer that evaluates user inputs before they reach the model. Its purpose is to detect unsafe or malicious behavior and prevent the system from being manipulated.Prompt Guard classifies each input into categories such as:Benign – Safe inputs that can b

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

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Types of Guardrails

SH
Enable compliance for images and videos by generating transcripts

Sprinklr provides you with the capability to search image and video files, and look for keywords while publishing, in order to ensure compliance by making sure that non-compliant keywords are flagged to the approvers. This capability will assist social media managers and approvers to identify possib

DAM - SES

Annotate Image asset

social

Social - SES

+1

Knowledge Base Article

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Advanced Capabilities

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

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Introduction to Unified Agent Desktop

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Notes for Applying Smart Bidding and Smart Budget Strategy Groups Together

You can apply Smart Bidding and Smart Budget Allocation simultaneously on your ad entities using Strategy Groups.Smart Budget Allocation (SBA) dynamically shifts budgets between Campaigns and Ad Sets based upon real-time performance using Reinforcement Learning, a subset of AI, to systematically inc

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Unified Platform & Cross-Product: 18.8 Capabilities and Enhancements

With this release, deliver an enhanced customer experience with feature advancements in Command Center, Conversational AI, and Guided workflow. Increase agent productivity with Extension Enhancements and Global Relay Connector.

18.5 Release

marketing

Insights

Cross-Product

+4

Knowledge Base Article

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v18.8 Summer Release (August)

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How do Smart Bidding Strategy Groups Work?

A Bid is an offer of a particular amount of money for something when competing against other people to buy it. In other words, it is an amount that an advertiser is willing to pay in an auction to achieve their desired outcome.The success of your campaign relies on keeping it profitable means gettin

marketing

Knowledge Base Article

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Overview

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Deep Dive into the Queue Monitoring Screen

The Queue Monitoring screen is a centralized, real-time dashboard that allows supervisors to monitor work queues, view the agents assigned to those queues, and track their current statuses and states.All the queues shared with the supervisor are accessible from the left of the screen. Supervisors ca

26.1

Sprinklr Service

20.7.1

20.10

+3

Knowledge Base Article

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Deep Dive into the Queue Monitoring Screen

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Set Restrictions on Attachments in Request Forms

While creating a request form, an additional component, Attachment is added which can be selected as a question type. This enables you to add attachments such as images, videos, and documents of various formats as supported within the Digital Asset Management.To add attachment component in Request F

marketing

Request Forms Overview

Request Management

Add Attachments in Request Forms

+1

Knowledge Base Article

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Request Form Builder

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Standard dashboards in Benchmarking

In this article, you will get familiar with all the standard dashboards available in Benchmarking. A standard dashboard comes as a pre-built dashboard that will have a number of pre-added widgets corresponding to specific use cases. In Benchmarking, there are 10 use case-based standard dashboards th

Insights

Benchmarking

Knowledge Base Article

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Benchmarking Dashboards

RS
Cross-Product & Unified Platform: 19.2 Capabilities and Enhancements

Check out the new enhancements (Cross-Product & Unified Platform) that Sprinklr brings to you in its 19.2 Release.

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

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Introduction to Sprinklr Voicebots

Introduction to Voice BotsVoice bots are advanced conversational agents that leverage artificial intelligence (AI) and natural language processing (NLP) to interact with users through spoken language. Unlike traditional chatbots that rely on text-based communication, voice bots can understand and re

Service

Knowledge Base Article

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Voicebots - Introduction & Use Cases

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Understanding Smart Routing

AI-powered Smart Routing leverages available customer data for better mapping of unassigned cases to appropriate agents. Sprinklr’s Smart Routing feature is designed to connect your customers with care agents that are best suited for them leading to optimal outcomes with customers' queries getting r

Service

Knowledge Base Article

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Using AI in routing

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Sprinklr Co-pilot for Benchmarking Dashboard

The Benchmarking Assistant is designed to address the relevant questions across standard use cases for your outbound content, helping you formulate marketing strategies compared to competitors.With the Benchmarking Assistant, you can leverage Sprinklr’s generative AI to obtain answers to the most pe

Sprinklr Insights

Insights

Updated Article

26.4

Knowledge Base Article

 • 

Sprinklr AI+

RS
Localize Advocacy Site Experience in Supported Languages

With customers from all over the world, Sprinklr caters to the needs of this diverse advocate base of the brands through its diverse set of supported languages. Localization in Sprinklr Advocacy involves tailoring and adapting the user experience to resonate with the linguistic and regional preferen

Localisation Tab

Advocacy

Advocacy - SES

social

+3

Knowledge Base Article

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Platform Configuration

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Sprinklr Unified Platform and Cross Products: 19.11.1 Capabilities and Enhancements

Sprinklr Unified Platform and Cross Products' latest 19.11.1 release introduces a range of exciting new capabilities to enhance connector capability, iFrame enhancement, and seamless integration. Here are the key features included in Sprinklr's latest release:Unified PlatformSprinklr Marke

marketing

Insights

social

Service

Knowledge Base Article

 • 

19.11.1 Patch (Dec 3-18, '24)

RS
Create an X Poll on Sprinklr

Sprinklr provides you with the capability to publish X (formerly Twitter) polls directly from the Sprinklr platform. While creating an X poll, you can set the duration, as well as the options for answers(upto 4 options). The poll is private Neither the poll creator nor the participants get to know w

social

Knowledge Base Article

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Publish to an X account

RS
Text Field

The Text Field Question allows survey creators to collect open-ended, detailed responses from participants. It's designed to capture personalized insights, specific suggestions, and nuanced feedback that structured questions might miss. Perfect for gathering context behind ratings, in-depth product

Sprinklr Insights

26.1

Insights

20.10

+1

Knowledge Base Article

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Survey Questions

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Sprinklr v15.5.0 – Sprinklr Service Capabilities and Enhancements (Consolidated)

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

New Capabilities and Enhancements

15.4.5 Release

Modern Care Capabilities and Enhancements

+9

release_note

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v15.5.0 (July)

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Reporting on Topics

You can create reports on Topics. Two new dimensions are now available in Social, Inbound, and Service Analytics:NameDescriptionTopic TypeCategorizes topics discussed in customer-agent conversations, based on predefined analytics use cases. Can be plotted at the case, interaction, call, or message l

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Reporting

SH
Compare Influencer Strategy dashboard

To understand the influencer content that is well received and which influencers result in more engagement, it is important for brands to monitor the strategies used by influencers in their industry. This can be achieved by using the Compare Influencer Strategy standard dashboard.To access the Compa

Compare Influencer Strategy

Insights

influencer

Knowledge Base Article

 • 

Standard Dashboards in Benchmarking