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Article Ingestion through External API

This guide describes how to configure an External API–based Import Data Connector to ingest Knowledge Base articles into Sprinklr.The solution uses a modular, event‑driven design that includes:A Custom Entity to store Knowledge Base article identifiers and metadataAn External API Connector to ingest

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Import and Export

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Add External REST API in Sprinklr

Sprinklr enables you to configure External REST APIs directly within its platform, removing the need for custom development. The External API module provides the flexibility to switch between SOAP and REST API protocols.This guide will walk you through the process of connecting a REST External API i

26.1

20.10

Sprinklr Integrations

Updated Article

Knowledge Base Article

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Configure an Extension in Sprinklr

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Export Metadata for SSO Configuration ​

Export Meta Data - this feature gives the capability to download metadata files in XML format from the platform which contains information of​:1. Sprinklr Entity Id (Issuer Name) ​2. Sprinklr Public Key Certificate ​3. Sprinklr Assertion Consumer Service URL ​This feature helps in reducing manual ef

social

Knowledge Base Article

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SSO

SH
About Link in Bio

Sprinklr Link in Bio feature enables brands to create and manage an immersive micro-site, providing people with an opportunity to explore the best products the brand has to offer. It allows marketing channels to introduce users to their next great discovery, and provides a powerful call-to-action (C

social

Link in Bio - SES

Link in Bio

Social - SES

Knowledge Base Article

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Getting started with Link in bio

RS
Configure Voice Application

Use this guide to create and configure a Voice Application in your Sprinklr environment. A Voice Application enables automated call flows using IVRs, audio settings, caller IDs, and advanced telephony settings. PrerequisitesEnsure that you have the following prerequisites in place before setting up

Sprinklr Service

New Article

20.10

Service

Knowledge Base Article

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Voice Application

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Assign task to an External User

Tasks can be assigned to only a single user. Organizations have various ways to define their assignee for these tasks. Some brands have a predefined user for these tasks. Others select the user on the go. Also, a few brands even let an external person interact with workflow tasks. In this article, y

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Entity Manager - Setting Up Persona App

Before you Begin:In standard persona apps, the Custom Entity Manager isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Custom Entity Manager.Note: To ensure this feature is enabled, please contact tickets@sprinklr.com and provide the Partner

Service

Knowledge Base Article

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Entity Studio

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Agent Status Extract

This documentation outlines the extract capturing agent status-related data. The Agent Status Extract provides status-level records reflecting changes in agent availability and configured status activity within the platform.​Each row represents a specific status interval for an agent, capturing when

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

RS
React Native - v14.0.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionCurrent Release: 14.0.2Supported Versions: Starting August 2025,

Knowledge Base Article

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Older Versions

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Discord Mentions

For Discord channels, agents can mention users and roles in conversations using the @ symbol. This makes it simple and intuitive to tag users directly while replying or publishing messages.Sprinklr supports two mention types:Simplified mentions using @Constructor‑based mentions using Discord user or

Knowledge Base Article

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Discord Mentions

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Supported Asset Types for Channels in Customer Journeys

It is mandatory to create Assets for every channel before you add them in the customer journey. Here is the details on all the supported asset types for respective channels that you can choose for a journey on Journey Facilitator. Supported Asset Types for ChannelsChannelMessage TypeSupported Asset

experience:space

Sprinklr Service

Assets for Customer Journeys

product:marketing

+11

Knowledge Base Article

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Channel Overview

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Ads Composer Section 7: Review

The Review window shows a holistic view of the campaign with information on the Account, Objective, Targeting, Budget, Creatives, and Optimization available in a single window.​In case of any errors, you will be prompted with error messages along with the option to Fix it. Clicking Fix it would dire

marketing

Knowledge Base Article

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New Campaign Creation

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Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. The flow diagram below illustrates how push notifications are handled, highlighting the SDK methods used at each stage:​

Service

Knowledge Base Article

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Push Notification

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Data Collection using Sprinklr Audience API Connector

Sprinklr offers data onboarding using API to import any amount of data to feed into outbound campaigns. The API helps create or update a lead based on the data collected from the create/update lead event API.With the Sprinklr Audience API Connector, you gain robust configuration options for data val

Service

Knowledge Base Article

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Connectors in Data Collection

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Tracking nature of calls

This is a high level use case, facilitated through ACW reporting which is manifested by the ACW process that includes capturing call level information and call summary, updating customer information and interaction in CRM, etc. Stakeholders of businesses rely on such reports to a great extent to do

Service

Knowledge Base Article

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Tracking nature of calls

RS
React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

Knowledge Base Article

 • 

Older Versions

RS
React Native - v15.0.0

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionRelease: 15.0.0Supported Versions: Starting August 2025, Live Cha

Knowledge Base Article

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Older Versions

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How does the AppsFlyer Ads Integration Work?

​Sprinklr AppsFlyer Integration BackgroundAppsFlyer Cohort Sprinklr integration BackgroundSprinklr AppsFlyer Integration BackgroundAppsFlyer is not able to forward Facebook, Twitter, Snapchat, and Yahoo directly to third parties due to data policies from these platforms. Hence, these platforms will

marketing

Knowledge Base Article

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Setting Up Appsflyer

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Flutter - v13.0.3

This article walks you through the step-by-step process of integrating Sprinklr Messenger (Live Chat) with your mobile app.​Note: Before you begin, note the following requirements:Sprinklr Messenger for Android supports minimum API 24.Sprinklr Messenger for Android supports compileSdkVersion and tar

Service

Knowledge Base Article

 • 

Older Versions

SH
How to Apply Ads Web Analytics to Existing Posts in Ads Manager

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts