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Email ID and Password Login to Advocacy

The advocacy platform administrators can enable users to access the platform by allowing them to sign up and log into the advocacy platform with email and password. This new login method offers the added security feature of two-factor authentication and supports the use of reCAPTCHA, which effective

Advocacy

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Log into the Advocacy Site

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Agent Activity Log Report

In addition to tracking the agent availability status assign and removal times, you can also access detailed information about agent state changes. These state changes encompass transitions between various agent states, such as On Call, After Call Work (ACW), Idle, and Working on a Case. This functi

Service

Knowledge Base Article

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Module Wise Use Cases

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

+6

release_note

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v15.2.0 (February)

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Care Console Widgets in iFrame

Sprinklr is enhancing its iFrame functionality by integrating the Sprinklr Care Console’s widgets in the iFrame. This upgrade lets you customize the iFrame based on your business needs and embed it within your CRM. You can directly use Sprinklr Care Console widgets like Smart Assist, Agent Nudges, P

marketing

Insights

social

Service

Knowledge Base Article

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iFrame

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Page Density controls

Unlock the power of information with page density controls – tailor your viewing experience to your preference. In today's fast-paced digital landscape, where you need to navigate through a myriad of information, the importance of optimizing user experience cannot be overstated. With this in mi

marketing

Insights

social

Service

+1

Knowledge Base Article

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User Management

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Stream widget

The Stream widget, or Conversation Stream, shows all the conversations related to a particular topic/keyword query. It will show entire conversations with their message properties shown below each conversation. From the Stream widget, you can also manage macros, assign and engage with the conversati

Insights

Knowledge Base Article

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Types of Widgets

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Survey Logics Introduction

Survey Logic allows you to create dynamic, personalised surveys by applying rules or conditions that guide the flow based on respondents' answers. By using logic, you can tailor the experience for each participant—ensuring only relevant questions are shown. This results in a more streamlined, engagi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Logics

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Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

Service

Knowledge Base Article

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What is Community ?

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Sprinklr Social: 26.1.1 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Social RN 2026

+3

Knowledge Base Article

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26.1.1 Minor Release (8th Feb '26 Onwards)

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Calibration Reporting

Auditor-wise Calibration ReportThis widget offers valuable insights into the alignment between an auditor and a calibrator. Alignment is calculated by the percentage of checklist items where the auditor's and calibrator's evaluations exactly match (either scores or responses, based on the method sel

Service

Knowledge Base Article

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Calibration Reporting

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Create and Use TikTok Interactive Add-ons

TikTok has become a powerhouse in the world of social media marketing, with millions of users engaging with its short-form videos daily. To stay ahead of the competition and captivate your target audience, it's essential to utilize TikTok's interactive add-ons. Interactive Add-Ons capture

marketing

TikTok Interactive Add-ons

Knowledge Base Article

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TikTok Advanced Capabilities

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Maximizing Social Media Success with Sprinklr: A Quick Guide for Brands

In the ever-evolving digital landscape, effectively managing social media is crucial for brands aiming to engage with customers, drive revenue, and track performance. Sprinklr, an AI-powered social publishing and engagement platform, offers a comprehensive solution to help brands deliver content, in

social

Social - SES

Reference Guides for Social - SES

Knowledge Base Article

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Reference Guide for Sprinklr Social

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Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

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Overview

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Restrict Multiple CTI Sessions Across Browsers and Systems

By default, CTI allows agents to log into multiple sessions across different browsers or systems. A CTI session essentially means accessing the Sprinklr iframe within a CRM platform such as Salesforce. For example, an agent might log into the Sprinklr iframe on their CRM platform using both Chrome a

marketing

Insights

social

Service

Knowledge Base Article

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Restrict Multiple Sessions

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Generate External Link for Production Dashboards

In this article, you will learn how to generate a link to your production dashboard that can be accessed by non-sprinklr/external users.How it worksOn the Production Dashboard window, click on the Options icon in the top right corner.Click on the Get External Link option from the dropdown. Sele

marketing

Production Dashboards External Sharing

External Link Sharing

External Sharing

+2

Knowledge Base Article

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Advanced Functionalities

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Different Type of Segments in Sprinklr

Sprinklr is a social media management and customer experience platform that provides businesses with a comprehensive set of tools for managing their digital presence and engaging with customers. Within Sprinklr, audience segments can be created using various methods to target specific groups of cust

Service

Knowledge Base Article

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Different Types of Segment

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Advantage Custom & Lookalike Audiences in Facebook & Instagram Ads

IntroductionAdvantage Custom Audience and Advantage Lookalike Audience are two powerful features offered by Meta that Sprinklr offers that can enhance the performance of your ad campaigns. This article will explore how these features work and how you can effectively use them to reach a wider audienc

marketing

Knowledge Base Article

 • 

Facebook Advanced Capabilities

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Survey Response Overview

The Responses tab in Sprinklr Surveys serves as a centralized hub for all collected survey data. Displayed in a clear tabular format, it enables users to easily view and analyze individual responses. Each row corresponds to a single response and includes key information such as the response ID, dist

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Introduction to Insights Hub

Insights hub is a tool to surface AI-powered actionable insights across areas of interest about "what is happening" and "how to act on it". With data-backed action plans at their fingertips, Insights Hub empowers brands to make swift and informed decisions to elevate their overal

Service

Knowledge Base Article

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Introduction

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Website Distribution