Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

RS
Manage All WhatsApp Survey Distributions

The WhatsApp Survey Distribution Record Manager offers a centralized interface to create, manage, and monitor WhatsApp survey distributions. It allows you to easily track key metrics, edit existing distributions, and analyze performance data, all in one place.Business Use CasesManaging WhatsApp Surv

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

WhatsApp Distribution

SH
User Roles and Permissions

Get familiar with all the roles and permissions available for the Location Insights module.To make sure that new users in your Sprinklr environment are set up with the appropriate access and capabilities within Location Insights, you want to ensure that their role is granted the right permissions. T

Insights

Knowledge Base Article

 • 

User Roles and Permissions

SH
Publish to Viber

Sprinklr supports a number of publishing and engagement capabilities for Viber once you've linked your Viber account through Sprinklr. In this guide, we'll walk through how to publish public posts on Viber.​Before You BeginEnsure that you've linked your public Viber account in Sprinkl

social

Service

Knowledge Base Article

 • 

Publishing

SH
Add an Apple App Store in Sprinklr

Sprinklr allows you to view all reviews published on their App, view the ratings provided by the customers, user details, and more. Additionally, you can also publish the developer reply from Sprinklr and that will allow brands to never miss out reviews from their customers. You can add an Apple App

social

Sprinklr Social

20.10

Add an Apple App Store in Sprinklr

+2

Knowledge Base Article

 • 

Apple App Store

SH
Conditions applicable with queue rules

Queue Rules allow you to apply actions to messages and profiles when they enter a Queue (or according to the Rule's Trigger). Queue Rules are run on messages at the time that a message enters a Queue. Queue rules necessarily require a trigger to run. They can be run via automatic triggers or ca

experience:space

cloud:core

Queue Actions

queue rules

+7

Knowledge Base Article

 • 

Queue rules

SH
Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to gain more insight into your DV360 Ads.Given below is a list of all DV360 dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDescriptionsActive View: Custom Metric IDGoogle DV

marketing

Knowledge Base Article

 • 

Dimensions

SH
Call Report on Ingested Data

This section is a Lead level report that maps the Lead Events against each lead based on the severity of the event. Every customer record is counted as a separate lead and every customer interest(eg: registration of a customer on a product’s enquiry) is considered as a Lead Event.Values Plotted: Lea

Service

Knowledge Base Article

 • 

Reporting & Analytics

SH
Create an iMessage template

The quickest and easiest way to provide a richer user experience is to use standard business chat interactive messages like List Pickers and Time Pickers. For additional functionality, you can design a customer experience, that's delivered through an iMessage app (standalone or integrated into

Service

Knowledge Base Article

 • 

iMessage Apps

RS
Enable Google Analytics in Advocacy

Google Analytics provides you insights into how users find and use your website. With Google Analytics, you can track return on investment (ROI) for your online marketing. This integration enables you to connect your social efforts to your google analytics dashboards and measure the effectiveness of

Tracking ID

Google Analytics

Advocacy - SES

social

+2

Knowledge Base Article

 • 

Reporting (Advocacy)

SH
Setup Gamification Criteria with Points and Badges in Advocacy

Gamification, the strategic integration of game mechanics into Advocacy, aims to elevate user engagement, adoption, and loyalty within the platform. Advocacy sites house an extensive array of content tailored for employee sharing.  Brands leverage this content sharing to amplify their brand's s

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Platform Configuration

SH
About Reddit Ads

Reddit Ads is a dynamic and versatile advertising platform that harnesses the power of one of the internet's most engaging communities. Reddit, often referred to as the "front page of the internet," is home to millions of passionate users discussing a wide range of topics in niche com

marketing

Knowledge Base Article

 • 

Getting Started

SH
Scheduled Report capabilities within Listening

Schedule a report delivery at an optimal time at regular intervals to monitor a crisis event ​The new Listening module covers scheduled report configuration for all the data powered by the Listening data source. All standard/custom dimensions from the following modules can be used to create a schedu

Scheduled Report

Insights

alert

Scheduled Summary Report

+1

Knowledge Base Article

 • 

Listening Scheduled Summary Report

RS
Survey Report

Overview:The Survey report contains all the related time stamps and KPIs related to survey, customer profile info and a holistic data of all instances from when the survey was sent to customer to when customer responded and submitted the survey.​Key Details​Data Aggregation and Filtering Options    

Service

Knowledge Base Article

 • 

Report Glossary

SH
Add Video to Reporting Widget Descriptions

Many times, you might need to add videos into the reporting dashboard widgets. For example, for scenarios where you want to add a “How to use this widget” in the dashboard. To achieve this, you can upload a video file from the Asset Manager into the description field in a custom reporting widget. Th

social

Reporting - SES

Social - SES

Knowledge Base Article

 • 

How to create a new widget

SH
Instagram Frequently Asked Questions

This article consists of some commonly asked questions regarding Instagram capabilities and limitations in Sprinklr.​Please check the Instagram Capabilities and Limitations for any general doubts & queries.​1. Can users like an Instagram post and comments?No, it's an API limitation.​2. Can

social

Knowledge Base Article

 • 

Getting started

RS
Reporting Dashboard Usage

The Reporting Dashboard Usage Report is a type of analytics report that tracks how users interact with reporting dashboards within a platform or application. It helps organizations understand who is using dashboards, how often, and in what ways, providing valuable insights into user engagement, adop

Service

Knowledge Base Article

 • 

Detailed Dashboards

RS
Case Macro Usage Report

Overview The Case Macro Usage Report serves as a comprehensive record of all macros applied to cases within the system. It captures unique data points for each macro application, including the count of macro usage, timestamps of application, applying agents' details, and case-specific informati

Service

Knowledge Base Article

 • 

Report Glossary

RS
Callback Report

The Callback Report provides detailed information on all tasks and scheduled callbacks in the Sprinklr system. This Report offers insights into scheduled callback tasks, including granular details such as assignee, creator, due date, and completion status of the particular task. It also covers perfo

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Rich Text Messages on Sprinklr Live Chat

You have the capability to send visually appealing messages to your customers on Sprinklr Live Chat. This feature enables you to engage with your audience more effectively by incorporating rich text elements with your message, enhancing the overall customer experience and interaction quality.Enablem

Service

Knowledge Base Article

 • 

Rich Text Messages

RS
OpenID Connect SSO

What is SSO?Single Sign-On capability provides the end users an easier way to login compared to the email/password login method. Users can log in to the Sprinklr platform via their company’s enterprise login only, with just a click. For example, for a user, who is logged into their brand’s employee

social

Knowledge Base Article

 • 

SSO