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Guided Workflow Screen Components - Custom Field

Overview The Custom Field Input component streamlines the process of fetching and modifying custom field values by enabling direct updates through user input. It supports updating custom fields across three asset classes, Profile, Case, and User, thereby allowing users to specify and update fields b

Sprinklr Service

20.10

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Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Screen Components - Hierarchical Picklist

The Hierarchical Picklist component enables brands to capture multi-level categorical information through a single, interactive dropdown. It is designed for use cases where the user must drill down through multiple layers of a hierarchy—such as Issue Category → Sub-Issue → Reason—within one consolid

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Sprinklr Service

New Article

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Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Screen Components - Checkbox Group

OverviewA checkbox is an interactive element in a form that enables users to independently select or deselect options. Checkbox Group inputs allow for integrating multiple checkboxes. ​Various Fields in Checkbox GroupAPI Name: It is a unique identifier that can be used as a reference to the value of

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Display Components - HTML Display

OverviewThe HTML Display option allows you to incorporate and customize additional content, enabling the creation of rich, visually appealing descriptions to enhance the guided workflow. You can use HTML tags within the designated section to format and style the content as needed.To make the individ

Service

Knowledge Base Article

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Guided Workflow Canvas

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

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Knowledge Base Article

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Social Copilot

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Publish to TikTok Business - Mobile Application

TikTok video posts allow TikTok users to share videos visible to followers of the user's TikTok account. This article helps you with the steps for publishing TikTok Video Posts via mobile publishing using Sprinklr.Compose TikTok Video Post via Sprinklr Web AppClick the New Tab icon . on your Sp

social

Publish a TikTok Video Post

Publish a TikTok Video Post via Mobile Publishing

Knowledge Base Article

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Create Columns & Publish on TikTok

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Guided Workflow Screen Components - Picklist Input

A picklist is an input field that enables users to select a predefined option from a drop-down menu. It is commonly used within workflows to represent specific actions or states, aiding in tasks such as information gathering, decision-making, and process automation.Key applications of picklists incl

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Knowledge Base Article

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Guided Workflow Canvas

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Dynamic Record Manager - Configuration and Use

Before you BeginEnsure that a record for a custom entity is created in the Custom Entity Manager, with at least one entry, to display records. Additionally, you will have to configure a record in the Entity Manager and enable its view in the Persona App Manager.OverviewThe Record Manager serves as t

Service

Knowledge Base Article

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Entity Studio

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Sprinklr Copilot for Social - Widget Builder

OverviewSprinklr Copilot for Social enhances reporting capabilities with the introduction of the Widget Builder. This feature allows users to create reporting widgets using natural language, making data exploration faster and more intuitive.Earlier, when users asked reporting-related queries that di

Publishing - SES

social

Reporting - SES

Sprinklr Social

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Knowledge Base Article

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Social Copilot

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Universal Product Cart Report - Live Chat

The Universal Product Cart Report provides detailed insights into customer shopping activity, tracking metrics like cart status, creation and modification times, purchase completion, and discounts applied. It helps brands analyze purchase behavior, monitor cart statuses, and evaluate total purchases

Knowledge Base Article

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Live Chat Commerce

RS
Guided Workflow Screen Components - Number Input

Overview The Number Input component is designed to capture and store numerical data. It provides several constraints to ensure data accuracy and validity:Minimum Value: If a number less than the defined minimum value is entered, an error message will prompt the user to correct it.Maximum Value: If a

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflow Screen Components - Password Input

OverviewThe Password Input component is primarily used in customer-facing Guided Workflows (GWs) to securely collect passwords for verifying a user's identity. When entering the password, the characters are masked (usually represented by dots) to maintain confidentiality. Users can reveal the passwo

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Guided Workflow Screen Components - Email Input

OverviewThis feature builds upon the standard text input by providing the option to make the email input field read-only. When an email input field is set to read-only, users can view the content but cannot modify or edit it. This functionality is particularly beneficial in several scenarios:​Preven

Service

Knowledge Base Article

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Guided Workflow Canvas

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Guided Workflows - User Roles and Permissions

Sprinklr’s Guided Workflows offers a modular permission system that allows administrators to assign specific access levels to users based on their roles and responsibilities. This ensures secure, scalable, and efficient collaboration across teams.This article outlines the available permissions for e

Service

Knowledge Base Article

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Introduction to Guided Workflows

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Add Content Sources - Custom Question-Answer Pairs

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Question Answer PairsWhen to UseThe Question Answer Pairs feature allows you to supplement your bot's knowledge base with custom responses for frequently asked questions that might not be covered by any existing conte

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Knowledge Base Article

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Setting up FAQ+ bot

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Guided Workflow Custom Components - Run Script

OverviewThe Run Script component allows you to execute JavaScript on a screen to perform specific actions. This feature is primarily used for advanced functionalities and custom behaviors. Here are some examples of its usage:Displaying a Button After a Delay: You can write a script to show a particu

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Knowledge Base Article

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Guided Workflow Canvas

SH
Types of Tasks - General, Approval & Future

Tasks are action items assigned to specific users or the system itself. User Tasks assign tasks to users, user groups, or task queues to be completed while Service Tasks initiate automated tasks.Types of Tasks:Tasks can be categorized into two types based on the level of control you have over them.

marketing

Task

Workflow Engine

Knowledge Base Article

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Task Management

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Guided Workflow Screen Components - Rich Input Text

OverviewYou can also utilize the Rich Text input feature in guided workflows to access advanced text formatting capabilities and ensure formatting is preserved across all workflow nodes. You can include bold, italics, underlined text, and other formatting styles, which enhance the visual appeal and

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Guided Workflow Canvas

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Facebook Workplace Capabilities and Limitations

To utilize the Facebook Workplace channel to its maximum potential, you need to be aware of its capabilities and limitations. Here we list all the capabilities and limitations regarding Facebook Workplace in Sprinklr.Engagement Capabilities and LimitationsCapabilitiesSprinklr SupportedView Facebook

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Knowledge Base Article

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Getting Started - Facebook

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Sprinklr v15.2.0 - Advocacy Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest advocacy enhancements below! Navigation TipsRead through the release notes below, or you can click

Advocacy Updates

Insights

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release_note

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v15.2.0 (February)