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Auto Translation of Messages in Case Stream

Care Console automatically translates customer messages, allowing agents to interact with their customers in their native language. In Care Console, you can view the auto-translated messages in the language of the logged-in user.​For example, English agents will be able to read and respond to Spanis

26.1

Sprinklr Service

Service

26.1.1

+1

Knowledge Base Article

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Publishing Functionalities

RS
Smart Compliance Integration in Quick Publisher

With the integration of AI-powered Smart Compliance for your outbound content via the Quick Publisher, you can ensure your content complies with your brand’s content guidelines, reducing legal risks and maintaining brand integrity.Advantages of Smart Compliance IntegrationLegal and Regulatory Adhere

marketing

Knowledge Base Article

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Content Creation

RS
Live Chat Creative

The Creative Library serves as a centralized space to create, view, and manage Live Chat survey creatives used for delivering feedback requests within Sprinklr Live Chat conversations.Live Chat creatives define how surveys are introduced and experienced inside chat, supporting both embedded and conv

Insights

Knowledge Base Article

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Live Chat

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How to Use Case Monitoring?

The Case Monitoring screen is a centralized, real-time dashboard for monitoring omnichannel cases. It allows supervisors to oversee ongoing customer interactions across Sprinklr’s voice and digital channels. This article explains how to access the screen and understand its key components.Note: Acces

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

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Case Monitoring

RS
Project Analytics

OverviewProject Analytics provide detailed insights into your Tasks at the Project level. You can use this feature to gain insights into task distribution across users and teams, analyze Project progress and identify trends affecting task progress. Managers can use Analytics to keep a bird’s eye vie

marketing

Knowledge Base Article

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Project Level Analytics

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Sprinklr v15.2.0 - Core Platform Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:platform

Winter Release

New Capabilities

+6

release_note

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v15.2.0 (February)

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Sprinklr Release v15.1.0 - January 2020 New Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can click on a

experience:space

Sprinklr Release v15.1.0

January Release

New Capabilities and Enhancements

+2

release_note

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v15.1.0 (January)

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Google Analytics: Publishing and Reporting

After configuring the Google Analytics in Sprinklr Marketplace, you will be able to apply the profile to your Ads and measure the effectiveness of outbound campaigns via Ads Reporting.Reporting AssumptionsAfter the Google Analytics integration in the Sprinklr Marketplace, Sprinklr will retrieve the

Integrations

Google Analytics

Knowledge Base Article

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Google

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Set up UTM Parameters: Best Practices 

Here are some best practices while setting up UTM parameters for Advocacy.Ensure you add the following 4 UTM parameters in your Advocacy Profile. This will ensure you plot and filter down Clicks data on individual user level, post level and parent post level. Community User ID Consumer Post ID Paren

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Link Click Tracking

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Sprinklr Service On ServiceNow v2

With an AI-powered, bi-directional integration to ServiceNow, your social team and care agents can use their system of record to provide omnichannel engagement and support to customers and prospects, with a complete picture of the customer’s experience. This will reduce agent costs by leveraging you

Insights

Knowledge Base Article

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Integration Guides

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Facebook Opportunity Score in Ads Manager

Opportunity Score, a new tool from Meta, helps you improve campaign performance by identifying and prioritizing high-impact recommendations in near real time. Using Meta’s insights into optimal ad setups, it assigns a score from 0 to 100 at the campaign, ad set, and ad levels.Along with th

26.1

marketing

New Article

Sprinklr Marketing

Knowledge Base Article

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Facebook Advanced Capabilities

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Sprinklr v15.2.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Advertising Capabilities and Enhancements

product:advertising

Advertising Capabilities

+6

release_note

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v15.2.0 (February)

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Monitoring Agents Part of the Queue

Unified Routing provides the capability to supervisors for monitoring the activity of agents assigned to the work queue. This is done by simply clicking on the Monitor Queue button in the Queue Name column. ​This will open a new screen showing all the agents assigned to the Work Queue in a tabular f

Service

Knowledge Base Article

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Queue monitoring

RS
Scheduled PII Redaction

Scheduled PII Redaction basically lets enterprises automatically anonymize sensitive customer data from surveys after a set time, without impacting reporting or analytics.It makes sure responses can’t be traced back to individuals by permanently removing identifiers and breaking links across Profile

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Security Features

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TV as a Listening source

By adding TV as a Listening Source, you can listen to and learn from them.Sprinklr supports TV as one of its traditional Listening Sources. LexisNexis provides us with a transcript of major tv sources and Video Clips for popular news channels and radio stations. Video clips are only available for th

TV as a Listening Source

LexisNexis

Insights

TV Data

Knowledge Base Article

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TV

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Radio as a Listening source

By adding Radio as a Listening source, you can listen to and learn from radio channels.Sprinklr supports Radio as one of its traditional Listening sources. Radio source contains radio broadcasts of news or commentaries on various topics. LexisNexis provides a transcript and audio clips of major Radi

Insights

Radio Data

Radio as a Listening Source

Knowledge Base Article

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Radio

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Benchmarking metrics & dimensions glossary

Have you ever been confused about what a data point in your Benchmarking dashboard means? This article will take you through all the metrics and dimensions which are currently present in Benchmarking, what they mean, and which sources are supported by each of them.   This document is intended to pro

Insights

Benchmarking Metrics

Benchmarking Dimensions

Knowledge Base Article

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Benchmarking Glossary

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Notes for Smart Bidding Strategy Groups with Target CPA

Smart Bidding uses an AI-based algorithm that is trained on your data to predict the best bid value for your Ad Sets. This will simultaneously save your time and improve the performance of your ads.Use Cases​​Maximizes your conversion volume while simultaneously working to lower your CPA (cost per a

marketing

Knowledge Base Article

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Setting Up Smart Bidding

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Smart Alert capabilities within Benchmarking

Proactive alerts on anomalies identified by Sprinklr's AI.The new Benchmarking Alert module covers alert configuration for all the data powered by the Benchmarking data source. The Smart Alerts can be created in the following two ways – Directly from a Benchmarking data source powered widget in any

Insights

Benchmarking

BMK smart alerts

benchmarking alert

+3

Knowledge Base Article

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Benchmarking Smart Alerts