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Knowledge Base Widget on Agent Homepage​

Agents can access articles outside the Care Console from the Agent Homepage using the Knowledge Base Widget without any Case assigned to them. This helps them reflect on their resolution or learn more for future use. It also makes agents more efficient in searching for articles, reducing trial and e

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

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Knowledge Base for Agents

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.June 2024Direct Messages from LinkedIn Profiles to LinkedIn Company Accounts - Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react

social

Knowledge Base Article

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Getting started

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Change video thumbnails in a YouTube post

When it comes to YouTube videos, viewers will first see your thumbnail and title. This information gives them a glimpse of what your video is about and helps them decide if they want to watch it. Around 90% of the best-performing videos have custom thumbnails. You can now follow the steps in this ar

social

Knowledge Base Article

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Publish on YouTube

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Sprinklr - Datorama Integration

With this integration, you can access Marketing, Advertising, Research, Care, and Engagement dashboards data powered by Sprinklr in Datorama to gain holistic insights from across your brand’s 30+ modern channels to understand the full impact of your global campaigns, including reach, top content, an

marketing

Insights

social

Service

+2

Knowledge Base Article

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Datorama

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Choose who can reply to your Tweet

This article will cover the steps and guidelines on how to choose who can reply to tweets published from X Business Account. When you publish a new Tweet, you can choose who will be able to reply to it. You’ll see a default setting of Everyone can reply. Updating this prior to posting your Tweet all

social

Service

Knowledge Base Article

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Advanced capabilities

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Use X mentions in Tweets

This article covers the steps and guidelines on how to mention an X account when posting via Quick Publisher. This capability gives additional audience and user visibility from within the Sprinklr platform. When tagging or @mentioning an X account, verified accounts will display as first options in

social

Knowledge Base Article

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Advanced capabilities

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Apply Web Analytics to Youtube Account

Using Sprinklr Web Analytics, you can append tracking strings to Web URLs contained within marketing campaigns. These help to track user behavior after a user has clicked on the URL from a social media platform. You can gain valuable insight about your campaign and make data driven decisions to impr

social

Knowledge Base Article

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Web analytics

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Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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Facebook Domain Verification

Domain Verification allows domain owners to edit link previews coming from their owned sites. Brands can verify that they own certain domains through Facebook's Business Manager. Verification functionality is available to all businesses and establishes access at domain level, including all sub-

social

Knowledge Base Article

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Other Publishing Capabilities

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Pre‑Provision Users via SFTP

OverviewSprinklr Advocacy allows organizations to synchronize user attributes through Secure File Transfer Protocol (SFTP). Traditionally, SFTP updates were applied only to users already present in the Advocacy platform. This enhancement extends the functionality by allowing administrators to pre-pr

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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User Management

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Sprinklr Marketing: 19.8.1 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints. Here are the key features included in Sprinklr's latest release:Sprinklr MarketingSprinklr ServiceSprinklr Insi

marketing

Insights

social

Service

Knowledge Base Article

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19.8.1 Patch (Oct 3-10, '24)

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Data Onboarding Using FTP

Marketers have a high volume of customer data that is difficult to manage and integrate for their customer experience efforts. Sprinklr offers secure and scalable data onboarding using one-time FTP configuration to import any amount of data. For recurring uploads, automation can be set up to push th

experience:space

Importing Profiles

Data Onboarding Using FTP

FTP

+7

Knowledge Base Article

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Integration Guides

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Create a Column For External Mentions

External Facebook Mentions, mentions of the Brand that were not posted to the Brand's Facebook Wall, can now be fetched from the external Facebook profiles or pages. This article explains how you can view all these external mentions of your brand, using engagement dashboards.StepsClick the New

social

Knowledge Base Article

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Add Facebook column in engagement dashboard

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Twitter Media Guidelines

When uploading media content and publishing through Sprinklr, there are channel-specific requirements and recommendations to consider. Below, you will find the optimal specifications for images and videos supported in Twitter. Twitter Media GuidelinesEntitiesImage GuidelinesVideo GuidelinesFormatJPG

Service

Knowledge Base Article

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Media Guidelines

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Managing Export Audits

The export audit window in Sprinklr contains the list of all the exports that were generated from the platform. It will help you identify if the export link is still active or not. Additionally, it also helps you in identifying the time after which a link will be expired.Internal NoteDP Details: SEC

Export Audit

Knowledge Base Article

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Security

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

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Setting Up Stats Import

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Configure an IVR Journey Widget

Care console is one stop solution for the agents to work on their cases, and solve the customer queries with a unified customer 360 view. Admins can customize and configure the care console layout based on their requirements. Business Use CaseBrands want their agents to see the information which the

Service

Knowledge Base Article

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Custom Widgets

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Youtube Comment Moderation

Sprinklr supports moderation of YouTube comments that require approval within the platform. Moderating your YouTube comments within Sprinklr allows you to create more efficient workflows and detailed reporting on your brand's YouTube activity. In this article, you will learn about how to moderate Yo

social

Knowledge Base Article

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Engage with messages from YouTube

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Auto Nudge on WhatsApp Business Based on Customer Engagement

When using the Journey Facilitator to create a customer journey for the WhatsApp Business channel, you can use the decision box to create different paths based on the customer’s interaction with the brand's outbound messages. These interactions include whether the message has been read, replied to,

Service

Journey Facilitator

WhatsApp Business

Knowledge Base Article

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WhatsApp

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Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Sprinklr AI+ in Advocacy