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Smart Scheduling

Smart Scheduling intelligently picks out the best time to publish based on the time of the day and selected account. In this article, we will cover what smart scheduling is and how you can leverage it while publishing from Sprinklr.​​What is Smart Scheduling?Smart Scheduling decides what t

Publishing - SES

social

Social - SES

Knowledge Base Article

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Leverage AI in publishing

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ProRes Transcoding for Videos

Whenever you upload a ProRes video in Quick Publisher, you will see an option to transcode the video before publishing. The final file format of the video will be within channel limits after transcoding. In this article, you will learn about how to transcode a ProRes video in Publisher when you are

Publishing - SES

social

Social - SES

Knowledge Base Article

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Advanced capabilities

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Conditions Applicable with Inbound Rules

Conditions can be set in Inbound Rules to check for specific criteria that a message meets when it is brought into Sprinklr before an action is executed on the inbound message or the profile associated with the message. Below, is a list of the Inbound Rule Condition types and the specific conditions

social

Knowledge Base Article

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Inbound rules

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Update Schedule Scenarios

This page discusses how updates can be made for Schedule Scenarios.Prerequisites for updating Schedule Scenarios:Sprinklr WFM should be enabled for the environment.You must have access to the Workforce Manager Persona App.View, Publish, and Edit permissions under the Scheduling section in the Workfo

Sprinklr Service

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Knowledge Base Article

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Schedule Scenarios

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Project Management Inbox Overview

In Project Management, all your notifications can be found in your Inbox. The inbox notifications are actionable as the user can add/remove/update the task/project properties and collaborate on task/project saving them back and forth between the tasks/projects.  Where is "Inbox" located? I

PM_POPULAR_2

marketing

PM_GENERIC_2

Knowledge Base Article

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Inbox

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Linkedin Channel Updates

Keep up with the latest Linkedin Channel updates here.June 2024Direct Messages from LinkedIn Profiles to LinkedIn Company Accounts - Sprinklr allows direct messages from LinkedIn Profiles to LinkedIn Company accounts. LinkedIn Company accounts cannot initiate a conversation, however, they can react

social

Knowledge Base Article

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Getting started

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Release Management Plan for Native SDKs

Release PlanThe objective of this release management plan is to ensure a smooth deployment process for the beta and live versions of our Sprinklr Live Chat SDK, allowing for a two-week beta soak-in period to identify and address any issues from the clients before the live version release of the SDK.

Service

Knowledge Base Article

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Release Policy

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Details - Security Update to Meta Media Data

We are changing how we store digital media (e.g. Photos, videos) originating from Meta (Facebook, Instagram, WhatsApp) private conversations. While these updates will enhance the way Sprinklr stores the media assets of customers, they might also require to do a one time adjustment in their workflow

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Knowledge Base Article

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Meta Media Access Updates

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Capabilities of BlueSky

In this article, we will cover the capabilities and limitations of BlueSky within the Sprinklr platform.Functionality Sprinklr Supported PublishingPhoto PostYesVideo PostYesRepostYesText/Link PostYesRepliesYesMessage Level ActionsReplyYesRepostYesLikeYesUnlikeYesDeleteYesDirect Message (DM)YesProfil

social

Knowledge Base Article

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BlueSky

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Scheduled Reports

Scheduled Reports in Social Listening enables you to receive automated reports in the form of email and PDF (as a downloadable report).​​By setting up a Scheduled Report, you can get emails that show Listening Insights based on the criteria you select. Besides email, you also have the option to embe

Insights

Scheduled Reports

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Publish to Link in Bio in Distributed

Sprinklr Link in Bio in Distributed allows you to add your existing Instagram/TikTok posts to your Link in Bio feed. In addition, you can create an "Only Link in Bio" post, which will be added to your LiB feed but not on the Native channel feeds. These posts can be used to highlight campai

Link in Bio in Distributed

social

Link in Bio

Social - SES

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Knowledge Base Article

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Engagement (Distributed User)

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Configure Default Filters for Auto-Suggested Articles in Widgets

System administrators can configure agents’ preferred Knowledge Base filters, such as language and country, to automatically apply to article auto-suggestions. These filters are applied to auto-suggested articles in both the Smart Assist Widget and the Knowledge Base Widget on the agent’s homepage.

Sprinklr Service

Service

26.1.1

Updated Article

Knowledge Base Article

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Knowledge Base for Agents

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Digital Assistant for the Advocacy Platform

OverviewThis article explains how administrators can enable and configure the Digital Assistant in the advocacy platform. The Digital Assistant (also known as AI Assistant) helps users quickly find answers to common questions without needing to wait for human support. This feature is designed for ad

Advocacy - SES

Sprinklr Social

New Article

Social - SES

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Knowledge Base Article

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Sprinklr AI+ in Advocacy

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Benefits of Unified Routing

With the capability of automatic case distribution, Unified Routing is a giant leap from traditional routing mechanisms, helping brands to provide faster and smooth customer care services. By leveraging intelligent routing mechanisms, businesses can deliver efficient and personalized support, leadin

Service

Knowledge Base Article

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Unified Routing Overview

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Use X mentions in Tweets

This article covers the steps and guidelines on how to mention an X account when posting via Quick Publisher. This capability gives additional audience and user visibility from within the Sprinklr platform. When tagging or @mentioning an X account, verified accounts will display as first options in

social

Knowledge Base Article

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Advanced capabilities

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Setting up a Zendesk Event Based Workflow

Zendesk offers an event-based workflow feature that empowers you to establish automated processes triggered by specific ticket events within the platform. Utilizing these event conditions, CFM surveys can be automatically dispatched to customers to gather post-support feedback, thereby ensuring prom

Knowledge Base Article

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Setting Workflow Trigger Events

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Compare Voice of Fan

Effective customer satisfaction monitoring is essential for the growth and development of any organization. Gathering customer opinions and feedback can help you identify pain points and develop strategies for improvement. Using the Compare Voice of Fan standard dashboard, you can find key insights

Insights

Compare Voice of Fan

Knowledge Base Article

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Standard Dashboards in Benchmarking

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Audit Trail of Rules

Sprinklr supports an audit trail for rules. In the Rule Engine, the audit trail of a rule will contain a log of changes made to the rule, the Sprinklr user who made the changes, and the time when the changes were made. Use this feature for additional insights and tracking the changes that have been

experience:space

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Knowledge Base Article

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Introduction to Rule engine

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Importing Stats Files Manually

SUMMARYThis article covers how to manually import files in stats import after a template has been created..Import stats using Manual ImportClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Tools and Settings within Plan.On the Ads Settings window, select Stats Imports wit

marketing

Knowledge Base Article

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Setting Up Stats Import

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Youtube Comment Moderation

Sprinklr supports moderation of YouTube comments that require approval within the platform. Moderating your YouTube comments within Sprinklr allows you to create more efficient workflows and detailed reporting on your brand's YouTube activity. In this article, you will learn about how to moderate Yo

social

Knowledge Base Article

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Engage with messages from YouTube