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Sprinklr Platform Status Page - An Overview

The Sprinklr Status site is a web-based platform that provides real-time updates on the operational status of Sprinklr's services and systems. Sprinklr is a customer experience management (CXM) platform that offers various tools for social media management, customer engagement, marketing, and a

experience:space

Insights

article:howto

release:N-A

+5

Knowledge Base Article

 • 

Platform Modules

RS
Guided Workflow Custom Components - Custom App Widget

OverviewThe Custom App component in Sprinklr allows brands to seamlessly integrate third-party or external applications directly into guided workflows. These apps can be developed using the Custom Apps module available under platform settings (manage customer section)and then rendered within guided

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Guided Workflow Display Component - Knowledge Base Article

OverviewThe Knowledge Base Article component allows you to display article content directly on a guided workflow screen. You can specify the height of the article in pixels, but if not defined, the component size will automatically adjust to fit the content of the KB article. These articles can also

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
Entity Manager - Creating Custom Entities in Sprinklr

Before you BeginEnsure the custom Entity Manager is visible by configuring it using the Persona App Manager.​ You will find a list of standard/ custom entities. Ensure you make a new Custom Entity, since the standard entities might be in use.PermissionsEnsure you have enabled the permissions for Ent

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Entity Studio

RS
Guided Workflow Screen Components - Sprinklr AI+ Field

Overview It’s a summarization feature that provides a summary of the case on which the particular guided workflow is running. Before starting a guided workflow, as an agent, you can add the AI+ summary component to get contextual information about a case. Once the component is added, the preconfigur

Service

Knowledge Base Article

 • 

Guided Workflow Canvas

RS
Sprinklr Copilot for Social - Content Generation and Optimization

OverviewSocial Copilot enhances content creation within the Social Planner by enabling users to generate and optimize textual content such as post captions and comment responses. This feature helps streamline content workflows and improves efficiency in managing social media communication.Currently,

Publishing - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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Social Copilot

RS
Global Voice Bot Settings - Hold, Barge-in and Repeat

HoldThe "Global Hold" feature pauses Voicebot operations for a predetermined period. During this hold interval, the bot freezes all activities, for exampleCustomer inputs during this interval are disregarded.Local or global input timeouts and fallbacks are not triggered.The ASR transcript

Service

Knowledge Base Article

 • 

Configuration

SH
Sprinklr v16.5.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Spring Release 2021

product:marketing

+5

release_note

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v16.5.0 (July)

RS
Add Content Sources - Sync from Knowledge Base

Before You BeginFamiliarize yourself with the setup process of the Smart FAQ Model.Knowledge BaseWhen to UseUse the Knowledge Base content source when you want the model to answer user questions using content from:Sprinklr Knowledge Base, or Your brand's Content Management System (CMS).If you're usi

Service

Knowledge Base Article

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Setting up FAQ+ bot

SH
Overview of Stickiness - Assign to same agent

What is Stickiness ? In Unified Routing, stickiness refers to a predefined time period during which a case is considered a follow-up or continuation of a previous interaction of the agent with the customer. If the customer reaches out within the stickiness duration, the case is assigned to the same

Service

Knowledge Base Article

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Unified Routing Overview

SH
Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

 • 

v18.11 Fall Release (November)

RS
Android 11.1.1

Note:Sprinklr Messenger for Android supports minimum API 24Gradle version has been updated to 8.3.x and Android Gradle Plugin version has been updated to 8.1.xStep 1: Install Sprinklr Messenger 1. In your root's build.gradle file, add this Maven URL: https://clients-nexus.sprinklr.com/. ​ allpr

Service

Knowledge Base Article

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Older Versions

SH
Sprinklr 17.1.0 - Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

17.1 Release Notes

17.1 New Capabilities

17.1 Core Platform and Cross-Product Release Notes

Insights

+3

Knowledge Base Article

 • 

v17.1.0 (January)

SH
Sprinklr v15.2.0 - Core Platform Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

product:platform

Winter Release

New Capabilities

+6

release_note

 • 

v15.2.0 (February)

SH
Sprinklr v15.2.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can c

experience:space

Modern Research Capabilities

product:research

Winter Release

+6

release_note

 • 

v15.2.0 (February)

SH
Sprinklr v15.2.0 - Sprinklr Service Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

Modern Care Capabilities

Modern Care Capabilities and Enhancements

Winter Release

+6

release_note

 • 

v15.2.0 (February)

SH
Sprinklr v16.5.0 - Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can c

experience:space

16.5.0

Spring Release 2021

New Capabilities and Enhancements

+5

release_note

 • 

v16.5.0 (July)

SH
Task updates for users other than the Assignee - Subscribers

Define subscribers while setting up a task, as the subscribers get notified regarding the task generation and task updates such as status change, due date changes, etc. The subscribers are also notified via email. But the Subscribers cannot take actions on the task on behalf of the assignee, unless

marketing

Task

Workflow Engine

Knowledge Base Article

 • 

Define Tasks in Workflow

RS
Sprinklr Copilot for Advocacy - Report Summarizer and Performance Insights

OverviewSprinklr Copilot for Advocacy is your smart assistant for advocacy reporting, seamlessly built into your reporting dashboards. It delivers quick performance insights through intelligent summaries and conversational insights. Whether you need a broad overview or a deep dive into specific metr

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

 • 

Sprinklr AI+ in Advocacy

RS
Reddit - API Capabilities and Limitations in Sprinklr Distributed

Reddit hosts online conversations among more than 330 million monthly users in nearly 150,000 active communities. With its broad reach, extensive user base, and diversity of conversation, Reddit offers a unique opportunity for brands to engage at the forefront of trends. With Sprinklr's Reddit suppo

26.1

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Channel Limitations (Distributed)