Overview

The Knowledge Base Article component allows you to display article content directly on a guided workflow screen. You can specify the height of the article in pixels, but if not defined, the component size will automatically adjust to fit the content of the KB article. These articles can also be displayed on external guided workflows. Additionally, KB articles created or edited on third-party platforms and later migrated into Sprinklr will also be accessible through this component.

​

Various Fields in Knowledge Base Article Component

• Knowledge Base Article: You can directly select the KB article from the environment. 

• Article Height: Enables the user to set the height of the article in pixels. If this field is left blank, the article height will be auto-adjusted according to the article length.

• Visibility Conditions: A rule or set of rules that determine whether a specific element, field, or component is visible to users in an application or interface. These conditions are typically based on factors such as user roles, permissions, field values, or contextual data. Visibility conditions ensure that users only see relevant information, improving usability and security. 

  • Example:

    • Condition: Display a "Priority Escalation" section if the "Ticket Priority" is set to "High."

    • Implementation: Visibility Condition: Ticket_Priority == 'High' 

    • Result: The "Priority Escalation" section appears only for high-priority tickets.