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Multiple Leaderboards in Sprinklr Advocacy

Sprinklr Advocacy now supports creating and managing multiple leaderboards directly from the Admin Console, eliminating the need for support tickets. This feature allows you to keep competitions fresh and boost engagement by customizing leaderboards based on time periods, content categories, or user

Advocacy - SES

social

Sprinklr Social

New Article

+2

Knowledge Base Article

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Gamification

SH
TikTok Pixels

A TikTok Pixel is a tracking code that can be added to your website to collect data on how TikTok users interact with your website after clicking on a TikTok ad or link. The pixel is a piece of code that you place on your website, similar to a Facebook pixel, which allows you to track user behavior,

marketing

Knowledge Base Article

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TikTok Pixel

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Add a Simple Text Template Asset for SMS

Simple Text Template Assets are assets that can be uploaded in the Asset Management and can be used to save frequently used messaging for published messages or replies. Additionally, Simple Text Templates can be saved as Canned Responses for use as quick replies when engaging users. You can&nbs

experience:space

Text Asset

cloud:core

canned response

+8

Knowledge Base Article

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SMS

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Expire Live Chat Templates

You can expire all Live Chat templates (card, carousel, quick reply, etc.) present in a conversation, preventing customers from interacting with them.​​​There are two methods to expire these assets:Via RulesTo do this,Create a Case Update rule in Rule Engine.Under “Actions on chat conversation assoc

Service

Knowledge Base Article

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Rich Text Assets

SH
Different Type of Segments in Sprinklr

Sprinklr is a social media management and customer experience platform that provides businesses with a comprehensive set of tools for managing their digital presence and engaging with customers. Within Sprinklr, audience segments can be created using various methods to target specific groups of cust

Service

Knowledge Base Article

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Different Types of Segment

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Topic and Topic Group governance

In this article, we will learn how to set up governance for Topics, Topic groups, and their associated functionalities.Before we start, the user should have the required permissions to access different functionalities inside Topics and Topic Groups. Navigating to TopicsClick the New Tab icon. Under

Insights

Topic Group Governance

Topic Governance

Knowledge Base Article

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Sharing & Governance

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How to Import Photoshop Files to Create Dynamic Image Templates

​PSD Import needs to be enabled: Please note that the PSD import capability is now available again, but it is in Beta phase right now and have to be enabled. Please reach out to support and get the DP enabled "IMAGE_TEMPLATE_EDITOR_PSD_IMPORT_ENABLED"IntroductionPhotoshop files, commonly k

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

RS
Color-coding in Project Calendar View

OverviewColor-coding helps with data organization and visualization. You can easily highlight and communicate important information. For instance, you might use red for high-priority items, yellow for medium-priority items, and green for low-priority items. This allows users to instantly see which i

marketing

PM_PROJECT_SHEET_VIEW_2

Knowledge Base Article

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Project Calendar View

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Publish to Google My Business

Google My Business provides you with the ability to create Posts in Google Search within several categories, such as news, events, and offers. You can publish your offers, events, products, and services directly to Google Search and Maps through posts on Google My Business. In this guide, we’ll show

social

Knowledge Base Article

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Publishing on GBM

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Transactions

Transactions are specific to Customer Feedback Management and are contained within a user profile, allowing you to document interaction data for particular events concerning your customers. By recording information about individual interactions at specific moments, transactions create a valuable and

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

 • 

Audience Management

RS
Privacy and Exclusion Criteria for Gamification in Advocacy

While gamification is a very important part of any Advocacy program, sometimes it is necessary to exclude some users or set up some privacy rules.  Why these exclusion criteria may be required Compliance with Regulations: In certain jurisdictions, like Germany where gambling-related elements are res

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

RS
Scheduler: Planner (Advocacy)

The 'Scheduler' feature on the menu bar present at the left of the advocacy site arranges posts published or scheduled by advocates in an easy-to-navigate calendar view. Advocates can even edit the caption of the posts or reschedule the posts that are scheduled to be published from the adv

Advocacy - SES

social

Social - SES

Knowledge Base Article

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End Users

SH
Column widget

The Column widget is a type of chart that uses vertical bars or columns to represent the values of a set of data points. Each column represents a category or group of items, and the height of the column indicates the value or frequency of that category.Column charts are similar to Bar charts but wit

Insights

Column Widget

Knowledge Base Article

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Types of Widgets

RS
Sprinklr Marketing: Patch Changes (18.11.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

marketing

Insights

social

Service

+1

Knowledge Base Article

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18.11.1 Patch (Jan 13-17, '24)

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DCO Ads Reporting Dimensions

Creative Dimensions Reporting for DCO Creative level reporting is the micro level analysis tool that will help the users identify not only which graphic is working for them, but also what is the creative level content that is working for that particular graphic. To understand it better, let's t

marketing

Knowledge Base Article

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Reporting for DCO

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

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Create Live Chat Application

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Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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How to view scheduled callbacks

Supervisors and agents can leverage the Callback Manager to monitor the callbacks scheduled by the agents or to reschedule the call if required. Once the callbacks are scheduled, the agents and supervisors can view them along with other critical information such as State of Callback, Case number, et

Service

Knowledge Base Article

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Callback Use Cases

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Configure Rules to Stop Publishing

Sprinklr's rule engine allows you to configure rules that can halt the publishing of outbound content from some or all of your social accounts. Rules that stop publishing can be used as part of your crisis management strategy to stop scheduled messages from being published or prevent the publishing

module:rule-engine

Publishing - SES

automation

Kill Switch

+6

Knowledge Base Article

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Automation in publishing

SH
Advantage Custom & Lookalike Audiences in Facebook & Instagram Ads

IntroductionAdvantage Custom Audience and Advantage Lookalike Audience are two powerful features offered by Meta that Sprinklr offers that can enhance the performance of your ad campaigns. This article will explore how these features work and how you can effectively use them to reach a wider audienc

marketing

Knowledge Base Article

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Facebook Advanced Capabilities