Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.1K)

SH
Use Widget Translation to translate widget information

Sprinklr's Language Translation feature allows you to translate the language at the widget level. By translating the widget, you and your team can accurately understand the widget information and make more informed decisions. Besides, you can easily collaborate with teams across different geogr

translation in widget

Insights

translation

widget translation

Knowledge Base Article

 • 

Translation

RS
Best Practices to Create Zero Shot Intents

Before You BeginLearn how to create generative AI-powered zero-shot intents.OverviewZero-shot intents utilize Sprinklr AI+ to predict the relevant intent based solely on the Name and Description provided. Therefore, it is crucial that both the Name and Description are clear and highly relevant.Best

Service

Knowledge Base Article

 • 

GenAI-Based Intents and Entities(Zero Shot)

RS
Consolidated Glossary

The Consolidated Glossary is designed to help you understand the various Metrics and Dimensions used in Sprinklr Service’s Reporting. It includes definitions and explanations for metrics, along with the specific reports they are associated with. This glossary ensures that users can accurately interp

Service

Knowledge Base Article

 • 

Consolidated Glossary

RS
Bulk Prediction: AI Agent

The bulk prediction feature enables you to run predictions for multiple queries at once using your AI Agents. It simplifies the process by handling large volumes of queries in a single step, saving time and effort while delivering results efficiently.Steps to Configure Bulk PredictionOn the Training

Knowledge Base Article

 • 

Knowledge Content

RS
Keyword Search

A Keyword Query, also referred as Keyword Search, retrieves relevant case conversations by utilizing specific keywords or key phrases within the Inbound Case report.Creating keyword queries involves checking for the presence or absence of certain keywords in Case conversations. This applies to both

Service

Knowledge Base Article

 • 

Reporting

RS
Speech-to-Text Transcription

The ASR (Automatic Speech Recognition) or STT (Speech-to-Text) technology transforms speech signals into digital signals and processes them to generate transcriptions corresponding to the audio as output.Difference Between Standard vs Customized Models for Speech Analytics ApplicationsStandard model

Service

Knowledge Base Article

 • 

Voice Analytics

SH
Queues

Queues in Sprinklr are a collection of entities. The most frequently used queues are Message queues and Case queues. Messages and Cases can be added in their respective queues either automatically using macros or rules; or manually by agents.Typical use cases of a queueWhenever you need to group and

Service

Knowledge Base Article

 • 

Sprinklr Service Glossary

RS
Automated Ads Field Parity

Sprinklr's Automated Campaigns simplify social ad publishing by automating ad creation and optimization at scale. This approach not only saves time but also enhances collaboration through streamlined workflows. To create and manage campaigns efficiently, it's essential to understand which 

26.1

marketing

Updated Article

Sprinklr Marketing

Knowledge Base Article

 • 

Feed Setup

RS
View Long-Term Plans

Long‑Term Plans (LTPs) provide extended‑range forecasts that help organizations anticipate staffing needs over months or years. After you create a plan and it successfully transitions to the Draft state, you can view and review its details.This document explains how to view Long‑Term Plans and inter

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Long-Term Plans

RS
Customer Availability Manager

In countries with multiple time zones, such as Germany and Mexico, aligning agent availability with customer contactable hours is difficult due to regional business hour differences. This challenge can lead to calls being made outside customer business hours, risking non-compliance and customer diss

Service

Knowledge Base Article

 • 

Customer Availability Manager

SH
Things to know before creating an IVR

Clicking on Create / Edit will open up a canvas as shown below. IVR builder offers a complete drag and drop interface along with various modules (or nodes) - each having a different functionality. 6 Major ComponentsCanvas: The canvas is the working area of the builder, where you build an IVR Workflo

Service

Knowledge Base Article

 • 

What is an IVR?

RS
Introduction to Sprinklr AI Agent

Sprinklr’s AI Agent technology is transforming how brands engage with their audiences. By creating intelligent, autonomous digital representations of brands, teams, and individuals, businesses can now manage conversations, make decisions, design workflows, and execute tasks at scale—faster and more

Knowledge Base Article

 • 

Sprinklr AI Agent Overview

SH
Overview to Alerts

Alerts are notifications sent to supervisors when specific events or conditions occur. They provide real-time information about critical matters, that enables supervisors to effectively manage their teams. Alerts are triggered when predefined metrics, such as the number of calls waiting or total num

Service

Knowledge Base Article

 • 

Alerts Overview

SH
How to Create Ads Unique Metrics

To configure Unique Metrics1. Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting under Analyze.2. On the Ads Reporting Home, click the Options icon in the top-right corner and select Unique Metrics.  If you are on a Reporting Dashboard, click the Options icon

marketing

Knowledge Base Article

 • 

Managing a Unique Metric

SH
Autofill Rule

Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rules are applied to outbound messages, but unlike Outbound Rules which apply when a message is sent for pu

experience:space

cloud:core

Rule Engine Action

Insights

+11

Knowledge Base Article

 • 

Rule Engine

RS
Overview of Advocate State Transitions & Workflows 

Advocate State Transitions and Workflow in an advocacy program refer to the various stages and actions that advocates go through after onboarding the platform and during their engagement with the program. Importance:  These state transitions and workflow help program administrators track and manage

Advocacy - SES

social

Social - SES

Knowledge Base Article

 • 

Advocacy User Management

SH
Schedule a callback when waiting on IVR

Sprinklr IVR provides you the ability to take inputs from customers and cater to their queries when they reach out to your brands on voice as a medium. In this article, you will learn how admins can configure IVR to schedule a callback when customers wait to connect to an agent.Schedule a callback f

Service

Knowledge Base Article

 • 

Callback Use Cases

RS
All Settings: Overview and Navigation Guide

The All Settings screen is the central hub for accessing and managing all configurations across Sprinklr. It brings together global, workspace-level, and product-specific settings into a single, organized experience, making it easier to discover, search, and manage configurations. Overview The new A

social

Sprinklr Social

Social - SES

Governance - SES

Knowledge Base Article

 • 

All Settings Home

SH
How Frequently is Data Updated in Ads Reporting?

This article covers the data update timeframes and frequencies for account insights, as well as data sync timeframes for custom fields in Sprinklr Ads Reporting.IndexTermDescriptionDaily DataThis refers to all the regular KPIs apart from unique metrics and lifetime metrics that you use, such as rate

marketing

Knowledge Base Article

 • 

Frequency for data updation

RS
Read Email Headers

Email capability includes an advanced capability that allows email header metadata to be fully read, parsed, and used throughout routing and case-handling workflows. This strengthens email-based automations by giving access to detailed information that was previously unavailable during ingestion.Whe

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Read Email Headers