The All Settings screen is the central hub for accessing and managing all configurations across Sprinklr. It brings together global, workspace-level, and product-specific settings into a single, organized experience, making it easier to discover, search, and manage configurations.

Overview

The new All Settings page provides:

• A unified view of all platform configurations

• Faster access to frequently used and recently viewed settings

• Improved discoverability through global search and categorization

• A simplified structure that aligns settings with customer use cases

How to Access All Settings

1. Open a new browser tab in Sprinklr.

2. Scroll down to Platform Modules.

3. Click All Settings under the Settings section.

Classic All Settings

In the Classic All Settings experience, options were split across multiple standalone sections, making navigation and discovery more difficult.

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Settings Categorization (Classic)

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1. Manage Customer

1. Configurations managed at a customer or partner level.

2. Examples include:

• Global Roles

• Global Queues

• Security Settings

2. Manage Workspace

1. Configurations managed at an individual workspace level.

2. Examples include:

• Users

• User Groups

3. Import

1. Track and manage imports performed across the platform.

4. Configuration Tools

1. Bulk configuration utilities such as imports and exports.

2. Example: Export all accounts and users across multiple workspaces at once.

5. API 2.0

1. Configure webhooks and external API integrations.

6. Sandbox Manager

1. Manage changesets between production and sandbox environments

7. Configuration

1. Specific tools for certain entities

2. Example: Reorder Tags

8. Search Enhancements

1. Search in the classic all settings was limited to individual sections and did not work across categories.

New All Settings Experience 

The New All Settings experience simplifies navigation and improves usability by consolidating settings into a single, searchable, and categorized view.

UI Structure 

When you open All Settings, you will see three key sections: 

1. Frequently Used Categories 

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1. Displays the most commonly used settings based on platform usage data

2. If you do not have access to a category, an error message will be shown

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2. Sidebar (Profile & Recents)

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1. Quick link to your profile

2. Recently viewed settings displayed for easy navigation

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3. Left Navigation – Top Section

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1. Categorized list of all settings, which is designed to align with how customers typically manage configurations

2. Top Section Categories

• Favourites - Settings you have marked as favourites for quick access

• My Settings - Direct link to your personal account settings

• Global Features - Global Features is now used exclusively by admins to centrally govern the availability of AI+ (Generative AI) capabilities across Sprinklr.

• Recents - Quick access to recently opened settings

• Feature Settings - Global and workspace-level feature flags that control product behavior

• Search - Search across all settings to quickly locate configuration pages

4. Settings Categories

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a. General

• Overview - Landing page for All Settings

• Account Management - Social account–related configurations

• User Management - Users, user groups, roles management

• General Settings - Platform-wide settings such as macros and custom fields

• Login and Security Settings - User authentication, SSO, TFA, and security controls

• Audit and Compliance - Audit trails, data retention policies, and compliance configurations

• Imports and Exports - Track and generate bulk imports and exports

• Persona Preferences - Configure persona behavior and distributed control panels

• Tagging and Customization - Configure tags for messages, media assets, and cases

• Sprinklr AI - Manage AI Studio and AI-related configurations

• APIs and Integrations - Configure external connectors and webhooks

• Sandbox Manager - Manage inbound and outbound changesets across environments

• Miscellaneous - Additional settings that do not fit into the above categories

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b. Products

1. This section lists product-specific settings based on the Sprinklr products enabled for your account.

2. This is still in development.

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5. New View (Toggle Button)

1. You can switch back to Classic All Settings at any time by toggling off the New View button in the top-right corner.

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Summary

The new All Settings experience provides:

1. A single source of truth for all configurations

2. Improved discoverability through categorization and global search

3. Faster navigation using favourites and recents

4. A structure aligned to real customer workflows

This update is designed to make configuration management simpler, faster, and more intuitive for all users.

Permission Changes

In the Classic All Settings experience, global users could see all settings by default, even if they did not have the specific permissions assigned, a governance loophole that exposed features unintentionally.

In the new All Settings experience, this issue has been fully resolved. Global users now only see the settings they have explicit permissions for. If a user lacks permission for a feature, it will not be visible at all in the settings list.

This update ensures that all permissions are enforced consistently, including for global users, and closes the governance gap where certain settings were previously visible by default.