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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Apply widget filters

Widget filters are used to refine and customize the data displayed in widgets. Widgets are visualizations of data that can be added to dashboards to monitor social media performance.Filters allow users to specify which data they want to include or exclude in the widget based on specific criteria. Fo

marketing

Reporting

Knowledge Base Article

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Set up Reporting Widgets

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Creating a Website Creative

Website Distribution enables companies to implement surveys through a variety of creative formats. These formats include Pop-up, Positioned Pop-up, and Feedback Button. Each type is customizable, offering the flexibility to gather your feedback in diverse ways while preserving the interactivity of t

Sprinklr Insights

Insights

New Article

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Knowledge Base Article

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Website Distribution

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Aprimo DAM Integration

You can fetch approved assets from Aprimo through Sprinklr’s Asset Manager. This integration creates an enhanced workflow for users needing to locate content, manage assets by teams or region, and ensure proper tracking and reporting. Going forward, you can access the curated approved assets from Ap

marketing

Insights

article:howto

social

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Knowledge Base Article

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Integration Guides

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Inbound message macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Message macros to messages to take multiple actions on a message the same way you can with other entity

social

types of macros

Knowledge Base Article

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Asset classes with macros

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Deploying a Smart FAQ Model in a Dialogue Tree using API node (Legacy Approach)

Before You BeginCreate a Smart FAQ Model, add relevant Content Sources, and ensure the Content Sources are active.OverviewIn this article, we'll delve into utilizing the Smart FAQ model you've created to deploy FAQ bots powered by generative AI using API node.You can deploy a smart faq model in the

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Assign Mandatory Message Approval

Overview If you are a Sprinklr Administrator, you may assign mandatory approval for published posts by select team members. An example use case would be if a member of your team is responsible for producing content related to a regulated industry and would require the approval of the legal team bef

video:no

cloud:core

Insights

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Knowledge Base Article

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Approval

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Introduction to Followers Network Report

Learn how to use Followers Network Report to unlock actionable audience insights to inform your overall audience and content strategy.As a brand manager, you want to know what accounts people talking about your brand follow in order to identify unknown competitors, similar brands to yours, etc.The F

Followers Network Reports

Insights

Knowledge Base Article

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Introduction to Followers Network Reports

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Types of Rules

OverviewThe Sprinklr Rule Engine is a powerful tool that can be used to automate workflows, assignments, properties, and more. By configuring Rules, you can increase efficiency by transforming manual processes to automatic actions that execute according to the conditions that you set. Rules can be u

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marketing

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Knowledge Base Article

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Rule Engine

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What can you do with Engagement dashboards?

Engagement within Sprinklr provides a way to manage your team's response workflows from organized dashboards. Sprinklr allows you to manage inbound messages across social channels through clear workflows that let you route and prioritize messages, respond, and provide quick and accurate resolut

Engagement

Engagement - SES

Create Channel Specific Column

social

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Knowledge Base Article

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Engagement Dashboard Fundamentals

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User Opt-in and Opt-out methods

IntroductionBefore you are allowed to send notification messages to customers on WhatsApp, you must first receive consent from the customer to communicate with them via an explicit opt-in process. This is a mandatory requirement from Whatsapp as they don’t want businesses to spam their customers.​Re

Service

Knowledge Base Article

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Advanced Use Cases

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Image Editor - Manual Editing

OverviewWhile creating a Post on the Sprinklr Marketing platform, you can add images and edit them to meet your requirements. The Image Editor can be used to create You can manually crop your image, add effects and filters, overlay images, shapes, and text, and tune the image according to your need

marketing

Knowledge Base Article

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Content Creation

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Advocacy Analytics

Using Advocacy Analytics dashboards, you can see actionable insights into content performance, advocate activity, and more that can then be shared with your team. To navigate to the advocacy homepage:Click the New Tab icon. Under Sprinklr Marketing, switch to the Marketing section.Then click Advocac

marketing

Reporting

Knowledge Base Article

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Standard Marketing Reporting Dashboards

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Use Touchscreen Enabled Display

Sprinklr's Touchscreen enabled Display allows you to interact with your charts, helping you gain additional insights with no additional setup required. You will be able to explore the data behind that segment, based on a list of dimensions. Touchscreen Display support includes the ability to dr

Display - SES

social

Social - SES

Knowledge Base Article

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Display

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"Total Results for Objective" Metric Details

Leverage this list of relevant metrics for mapping a campaign objective within Sprinklr.While mapping a Campaign Objective within Sprinklr, you can use the Total Results for Objective metrics within Ads Reporting. This metric depicts the total results obtained for your objective, i.e., the standard

marketing

Knowledge Base Article

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Map Total Results for Campaign Objective

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Advocacy Reporting Metrics and Dimensions

Advocacy reporting metrics and dimensions allow you to track engagement on content that is published from your Advocacy site. In this guide, you will learn about:Advocacy Dimensions Advocacy Metrics Channel Reporting Capabilities Note: The use of this capability requires Advocacy Marketing to be ena

experience:space

advocacy reporting metrics and dimensions

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Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Introduction to Allocadia and Sprinklr Integration

Allow marketing teams to collaborate seamlessly on plans and investments, measure the impact on the business and sync them in Sprinklr without doing manual efforts.​With Sprinklr & Allocadia integration in place, you can easily create sub-categories in Allocadia and send them to Sprinklr in form

campaign management

marketing

Allocadia and Sprinklr Integration

Knowledge Base Article

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Allocadia and Sprinklr Integration

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Owned Channel Reporting Value Realization

UseOpportunityValueCreate relevant tags for your brand, product, etc.Get granular reporting for all posts created around a specific product or initiative.Understand how much engagement a specific product garners or how many clicks through to a specific site/shop were generated.Create custom metrics

social

Reporting - SES

Social - SES

Knowledge Base Article

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Advanced Features

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Create and publish messages using External account

About External Account Type:You can now create, publish, and manage posts for the External channel and leverage exisiting Sprinklr features like workflows and approvals on them. To create a Message for "External" channel:Navigate to the Advanced Publisher.Select "External" as the

Advanced Publisher

marketing

External Sharing

publishing

Knowledge Base Article

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Content Creation

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Boost Snapchat Spotlight Videos

Advertise on Snapchat and reach a wider group of young audiences.​​Snapchat is a photo and video messaging app that allows users to send and receive short-lived messages, called snaps, that disappear after they are viewed. Snapchat Ads is a type of mobile advertising platform offered by the popular

marketing

Knowledge Base Article

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Boost Snapchat Spotlight Videos