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Assign task to an External User

Tasks can be assigned to only a single user. Organizations have various ways to define their assignee for these tasks. Some brands have a predefined user for these tasks. Others select the user on the go. Also, a few brands even let an external person interact with workflow tasks. In this article, y

marketing

Task

Workflow Engine

Knowledge Base Article

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Define Tasks in Workflow

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Events in Production Dashboards

Streamline your event planning process with ease by managing events using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your events. You can access the All Events dash

marketing

Event

Production Dashboard

Knowledge Base Article

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Overview

RS
Agent Status Extract

This documentation outlines the extract capturing agent status-related data. The Agent Status Extract provides status-level records reflecting changes in agent availability and configured status activity within the platform.​Each row represents a specific status interval for an agent, capturing when

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

RS
Push Notifications

Push notifications allow users to receive real-time updates from the Live Chat Messenger, ensuring seamless communication even when the app is running in the background or closed. The flow diagram below illustrates how push notifications are handled, highlighting the SDK methods used at each stage:​

Service

Knowledge Base Article

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Push Notification

RS
Entity Manager - Setting Up Persona App

Before you Begin:In standard persona apps, the Custom Entity Manager isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Custom Entity Manager.Note: To ensure this feature is enabled, please contact tickets@sprinklr.com and provide the Partner

Service

Knowledge Base Article

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Entity Studio

RS
Discord Mentions

For Discord channels, agents can mention users and roles in conversations using the @ symbol. This makes it simple and intuitive to tag users directly while replying or publishing messages.Sprinklr supports two mention types:Simplified mentions using @Constructor‑based mentions using Discord user or

Knowledge Base Article

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Discord Mentions

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How to Import Ad Creatives in the Ads Creative Library

In the Ads Creative Library, you can bulk import the images and videos for Facebook and Twitter. You can upload the images and videos in a zip folder along with a spreadsheet comprising the media details such as the image name. This capability will help you save time from doing repetitive imports fo

marketing

Knowledge Base Article

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Create Ad Creatives in Bulk in Creative Library

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Export Metadata for SSO Configuration ​

Export Meta Data - this feature gives the capability to download metadata files in XML format from the platform which contains information of​:1. Sprinklr Entity Id (Issuer Name) ​2. Sprinklr Public Key Certificate ​3. Sprinklr Assertion Consumer Service URL ​This feature helps in reducing manual ef

social

Knowledge Base Article

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SSO

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How to Apply Ads Web Analytics to Existing Posts in Ads Manager

This article will cover the application of web analytics on an existing post.More and more brands are launching ad posts focusing on obtaining impressions and engagement and then turning these Ads into conversion ones. With the previous engagements, the costs tend to be lower when the ads are later

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Apply Web Analytics to Existing Posts

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How does the AppsFlyer Ads Integration Work?

​Sprinklr AppsFlyer Integration BackgroundAppsFlyer Cohort Sprinklr integration BackgroundSprinklr AppsFlyer Integration BackgroundAppsFlyer is not able to forward Facebook, Twitter, Snapchat, and Yahoo directly to third parties due to data policies from these platforms. Hence, these platforms will

marketing

Knowledge Base Article

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Setting Up Appsflyer

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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Configure Microsoft Teams Application in Sprinklr Marketplace

The Microsoft Teams application connects Sprinklr with Microsoft Teams to keep user data, agent availability, and voice workflows synchronized across both platforms. It enables Admins to import Teams users into Sprinklr, map users by email, and define rules for two‑way status synchronization. Agent

Integrations

New Article

26.4.1

Knowledge Base Article

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MS Teams

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Ads Composer Section 7: Review

The Review window shows a holistic view of the campaign with information on the Account, Objective, Targeting, Budget, Creatives, and Optimization available in a single window.​In case of any errors, you will be prompted with error messages along with the option to Fix it. Clicking Fix it would dire

marketing

Knowledge Base Article

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New Campaign Creation

RS
Cancel Callback Node

​This document provides an overview of the Cancel Callback node in Guided Workflows, detailing its four configurable options to cancel callbacks across cases, profiles, specific case IDs, or outbound journey calls based on the loaded profile.​Various Fields in Cancel Callback NodeName: You can give

Service

Knowledge Base Article

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Guided Workflow Canvas

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Add an Apple Messages for Business account

Apple Messages for Business is a service that allows your organization to chat directly with your customers using the Messages app.​You can configure and add your Apple Messages for Business account in Sprinklr. By adding this account to Sprinklr, you will be able to interact with wider audiences. T

Service

Knowledge Base Article

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Account Addition

RS
Dynamic Record Manager - Setting up the Persona App

Before you Begin:In standard persona apps, the Data Connector isn't initially visible. This article provides a walkthrough on configuring a persona app to incorporate the Data ConnectorNote: To ensure the feature is enabled, please contact tickets@sprinklr.com and provide the Partner ID and Name. If

Service

Knowledge Base Article

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Entity Studio

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Best Practices for Stats Imports

SummaryThis article covers all best practices for Stats Import  Best PracticesUse the exported file from your 3rd party solution to create your template.There should be atleast one column of a unique identifier. Campaign IdAd Set IdAd Channel IdAd NameCreative Name (works only for Linkedin)Google An

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Common Errors & FAQs about SSO

Clear your doubts and avoid confusion with the answers of some common mistakes and FAQs about SSO in this article. If you want to understand what Single Sign On is, you can refer to this article for more details.Common ErrorsUser not found in our system / User not provisioned: This means that the cl

social

Knowledge Base Article

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SSO

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Google DV360 Ads Reporting Dimensions

Leverage this detailed list of all DV360 dimensions available in Sprinklr's Ads Reporting to operate the reporting dashboard better.Below helps you to understand the DV360 Channel Dimensions, their corresponding Sprinklr Dimension Names along with their description:-​​Dimension Name Sprinklr Di

marketing

Knowledge Base Article

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Reporting & Analytics

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Add a Haptik Account

Haptik is an Intelligent Virtual Assistant solution that enhances customer experience and drives ROI for different brands. By adding your Haptik account directly into the platform, you can extend your brand's audience and engage with even more users from a single, unified platform. Once Haptik

social

Knowledge Base Article

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Haptik