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Audience Stream widget

The Audience Stream widget is a tool that provides a consolidated view of audience profiles across various social media platforms. It displays a range of audience data such as social profile name, profile handle, profile bio, followers count, following count, posts count, and influencer score, depen

Insights

Audience Stream Widget

Knowledge Base Article

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Types of Widgets

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How to Configure Smart Ad Rotation Strategy Groups

While creating a Strategy Group, you can configure Smart Ad Rotation for your ads. This allows you to run the best performing Ad Variants for the longest time. You can publish multiple Ad Variants for the same product promotion where you can see the best performing Ads in real-time and have more run

marketing

Knowledge Base Article

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Setting Up Smart Ad Rotation

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Enhancing Self-Service Support

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to allow them to manage their purchases, obtain support, and engage with the brand efficiently, reducing the need to seek help.​Knowledge Base and FAQs: Sprinklr’s self-serve knowledge bases and FAQ

Service

Knowledge Base Article

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Self-Service Support

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Sprinklr Social: 18.8 Capabilities and Enhancements

The 18.8 release comes with features elevating cross-platform user journeys through innovative tracks like Automated Media optimization, Multiple Secure Access and more​. Explore features that make user experience simpler, consistent and provide more personalized touch through User provisioning Scre

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.8 Summer Release (August)

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Standard Co-browse Configuration

Co-browsing in Live Chat allows agents to securely view the customer’s screen and assist them in real time. This feature enhances customer support by enabling faster issue resolution and providing more personalized guidance. This article walks you through the end-to-end process of configuring co-bro

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Co-browsing

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Sprinklr Marketing: 26.4 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

Knowledge Base Article

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26.4 Release (27th Mar '26 Onwards)

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Multiple Captions for Advocacy Posts

The Multiple Caption feature will allow content curators to create multiple caption options for the same post. This will enable advocates to select their preferred content copy and share that on their social channels. Sharing of diverse content by advocates increases the reach and visibility of the

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Curation

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Enhancing Sales with Agent Assistance

Sprinklr offers a range of methods to cater to diverse customer preferences with agent-assisted commerce that blends human interaction with digital convenience. It not only enhances the shopping experience but also contributes to higher conversion rates, customer satisfaction, and overall business s

Service

Knowledge Base Article

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Agent-Assisted Sales

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Highlights of Supervisor Console

Live MonitoringReal-time Agents monitoring: The console provides real-time monitoring of customer interactions and agent activities, allowing supervisors to quickly identify areas for improvement and make informed decisions. Supervisors can listen in on live calls, whisper or barge in to provide sup

Service

Knowledge Base Article

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Introduction to Supervisor Console

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How to Create and Edit Dynamic Image Templates

​Combine graphics and texts to create beautiful and user-friendly creatives for your campaigns. Dynamic Image Template is an effective tool when it comes to creating personalized ads at scale. This tool gives you a platform where you can easily combine various graphics layers and dynamic information

marketing

Knowledge Base Article

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Create and edit Dynamic Image Template

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Facebook as a Listening source

By adding Facebook as a Listening Source, you can listen to and learn from Facebook data from public pages.​Facebook is a service for more than two billion people to freely express themselves across countries and cultures and in dozens of languages. Facebook is one of the highly sought-after channel

Insights

listening source

Facebook Listening Source

Knowledge Base Article

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Facebook

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Co-browsing Recording​

Training and Quality Assurance, Compliance and Audit.​It serves purposes such as security monitoring, assessing agent performance, and deriving insights for improvement.  Enablement: To access and view these recordings in the Care Console, please reach out to support at tickets@sprinklr.com.

Service

Knowledge Base Article

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Co-browsing

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Google Demand Gen Ads Parity

Learn about Sprinklr's capabilities on Google Demand gen advertising that are at par and even better than you can get on the native platform.Last updated: 15 March, 2024​FeatureSprinklrNative Api LimitationCampaign type- Demand GenYesYesNACampaign Goal- ConversionsYesYesNACampaign Goal- ClicksY

marketing

Knowledge Base Article

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Ads Publishing

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Automated Ads Overview

Introduction Automated Campaigns in Sprinklr offer a revolutionary way to manage and deploy social ads, enhancing efficiency and collaboration for streamlined campaign creation and management. Seamlessly integrated with Google Sheets, Sharepoint, and Smart Sheets, this feature simplifies the process

marketing

Knowledge Base Article

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Automated Campaigns Overview

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Utilizing Enhanced Support Tools

Co-Browsing and Agent Screen ShareBrands can enhance customer support by providing guided assistance through shared browsing sessions like co-browsing and agent screen sharing. These tools are invaluable forTroubleshooting payment issuesNavigating the checkout process​Sprinklr Live Chat's Co-Br

Service

Knowledge Base Article

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Enhanced Support Tools

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Integrating Live Stream Chat

Brands can pair live video and product launches with Sprinklr’s stream chat for a real-time messaging experience for their customers. Using this functionality brands can enable agents to monitor conversations, use moderation tools for deleting messages and blocking users, and auto-detect spam messag

Service

Knowledge Base Article

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Live Stream Chat for Commerce

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Instagram as a Benchmarking source

Instagram is a photo and video-sharing social networking service that allows users to upload media that can be edited with filters and organized by hashtags and geographical tagging. Posts can be shared with publicly or preapproved followers. Users can browse other users' content by tag and loc

Sprinklr Insights

26.1

Insights

Instagram Data

+2

Knowledge Base Article

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Instagram

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Track Content Engagement

This reporting category shows the engagement happening on the content on the Advocacy site, including UGC and Display Content. How to configure Content Engagement widgets Use the Data Source as DAM and apply a filter on Account as Advocacy to get UGC related data like this. You can also add the dime

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Analytics/Reporting (Advocacy)

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Building Surveys Using Template Library

This module lets you create surveys by either selecting from pre-designed templates in the Template Library or starting from scratch. It helps you build effective surveys that align with your goals while keeping things efficient.Business Use CasesFaster Survey Deployment: Pre-built templates streaml

Insights

Knowledge Base Article

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Template Library

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Reddit Ad Account Permissions

Accounts should be tagged with account properties to place them in the appropriate account groups. Accounts may be shared with the appropriate user groups to permit access to the data. ​Sprinklr PermissionsTo permission an Ad Account to a group of users in Sprinklr, follow these steps: Click the New

marketing

Knowledge Base Article

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Setting Up Reddit In Sprinklr