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Profile List Change Node in Journey Facilitator

Within a journey, you have the capability to include users associated with the journey in a profile list and/or remove them from it. This feature enhances your control and flexibility in managing user profiles within your journeys.Imagine you're managing a customer onboarding journey for an e-c

article:howto

Service

stage:final

Knowledge Base Article

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Journey Builder

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Smart Responses Overview

Smart responses use an in-house Large Language Model (LLM) to suggest responses to agents. The AI is not custom trained, making it best suited for the opening and closing stages of case conversations. At any given time, multiple smart responses are suggested to the user, who can choose the most suit

Service

Knowledge Base Article

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Smart Responses

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Verify your Google My Business Page

To update your business name and other info on Google, you must first verify your business. When you verify your business, you are required to check that your business info is accurate and that you’re the only one who can edit it.​To Verify for the First TimeYou are required to add or

social

Verify your Google My Business

Verify the GMB Listings

Knowledge Base Article

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Managing GBM Account

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About X Campaign Budget Optimization

Previously, X required advertisers to set a daily budget at the campaign level as well as offered an optional total campaign budget. Advertisers could not specify a daily budget at the ad group level and the same is aligned within Sprinklr.X has recently rolled out a significant change that incorpor

marketing

Knowledge Base Article

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Publish Twitter Ads

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CSAT Score Overview

Introduction Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip s

Service

Knowledge Base Article

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CSAT Prediction

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What is Workflow Management?

Workflow management refers to the systematic organization, control, and execution of processes, particularly within a company or organization. It involves defining and documenting the steps involved in the process, assigning tasks to specific individuals or teams, and ensuring that the process is co

Workflow Management

marketing

Workflow Engine

Knowledge Base Article

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Workflow Engine Basics

RS
Introduction to Security and Compliance in AI+ Studio

AI+ Studio ensures robust security and compliance by implementing advanced data protection measures, safeguarding sensitive information, and maintaining regulatory compliance.Key Security and Compliance FeaturesThe following features are available under Security and Compliance in AI+ Studio.PII Mask

marketing

Insights

social

Service

Knowledge Base Article

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Introduction to Security and Compliance in AI+ Studio

RS
Email Login (Advocacy)

The advocacy platform administrators can enable users to access the platform using a new login option in addition to the existing Single Sign-On (SSO) and/or Social Sign-in options. This new login method involves using email credentials and offers the added security feature of two-factor authenticat

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Login (Advocacy)

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Overview

A new AI-everywhere offering that unifies proprietary AI from Sprinklr with OpenAI’s generative AI, Sprinklr AI+ brings generative AI to customer experience with a commitment to enterprise-level governance, security, and data privacy. It unifies the best of both worlds - 1. Sprinklr’s in-house AI, b

Sprinklr AI+

ChatGPT

Service

Knowledge Base Article

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Getting Started

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Sprinklr Social: Patch Changes (18.5.2)

With this release, deliver an enhanced customer experience with feature advancements in Live Chat, Conversational AI, and Guided Workflows. Increase agent productivity with Quality Management on Video and Shift Management within WFM.

18.5 Release

marketing

Insights

social

+2

Knowledge Base Article

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v18.5.2 (July)

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Persona App Overview

The Customer Feedback Management App streamlines survey creation and distribution, delivering deeper, actionable insights that enhance decision-making and customer strategies. It helps organisations effectively collect feedback, gain valuable insights and take meaningful actions to boost customer sa

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Persona App Overview

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Manage Row Height

To enhance the visibility of information within cells in the sheet view of a project, Project Management offers four row height options: Short, Medium, Tall, and Extra Tall. In every project, rows are set to a default "Short" height. To adjust the row height, navigate to "Row Height&q

marketing

PM_TASK_SHEET_VIEW_2

PM_GENERIC_2

Knowledge Base Article

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Task Sheet View

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Sprinklr Service: Patch Changes (18.8.1)

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

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v18.8.1 (September)

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How to Use Dynamic Image Templates in Catalog Ads

Get customized overlays and create versatile ads to show relevant content to potential users.Dynamic Image Templates allow advertisers to have customized overlays over their creative which increases the relevance of the content, in turn driving higher revenue. The overlays can be sourced directly fr

marketing

Knowledge Base Article

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Use Image Templates in Catalog Ads (Overview)

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Adding Special Pages in the Survey

Sprinklr Surveys offers six Special Pages that help you deliver important information to respondents at different stages of the survey journey. These pages, Introduction, End Page, Already Submitted Page, Expired Page, Paused Page, and Quota Filled Page, are not intended for questions but can be ful

Sprinklr Insights

26.1

Insights

New Article

+2

Knowledge Base Article

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Special Pages

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Facebook Post Insights

Facebook Post insights help you delve deeper into overall trends across your content. You can also view insights for specific posts, stories, videos, reels created by the brand and track performance for each. This article covers details on each of these.Post Insights MetricsMetricDescriptionDeprecat

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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Custom Reporting of Multiple Survey Projects

This module allows you to design personalized reporting dashboards to evaluate survey outcomes based on their unique requirements. It offers more flexibility than the conventional per-question analytics feed, which presents a static, non-customizable perspective. With this feature, you can choose pe

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Custom Reporting of Multiple Survey Projects

SH
Why is Youtube important?

YouTube is a popular video sharing platform where users can upload, view, and share videos.YouTube allows individuals, organizations, and businesses to share their videos with a global audience. The site supports a wide range of video formats and categories, including music videos, tutorials, vlogs,

Service

Knowledge Base Article

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Why is Youtube Important?

RS
Coaching Report

The Coaching Report offers a comprehensive overview of all coaching sessions. It can be used to track the status of each session, providing detailed information such as the coach, trainees, session notes, and other relevant details. This report is a valuable tool for monitoring coaching progress, en

Service

Knowledge Base Article

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Detailed Report Glossary

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Configuring Grounding in FAQ+

In this article, we will explore how you can configure grounding to ensure that the LLM’s responses are based on the knowledge content provided. Note: Grounding reduces, but does not complete eliminate the risk of hallucinations.Brands will lost the ability to do small talk with FAQ+The solution pre

Service

Knowledge Base Article

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Setting up FAQ+ bot