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Facebook Account Metrics

You can leverage account metrics to learn more about overall trends across your followers and understand how your content is performing with your audience. You can also view insights for specific posts, stories, and videos that you've created to see how each one performed and how people engaged

social

Sprinklr Social

Social - SES

26.1.1

+1

Knowledge Base Article

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Facebook reporting glossary

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Self-Service Tools

The self-serve capabilities of Sprinklr empower customers to help themselves with tools and resources to research, evaluate, and make informed decisions about products or services independently, reducing the need to seek help.  Knowledge Base and FAQs: Sprinklr’s self-serve knowledge base and FAQs p

Service

Knowledge Base Article

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Self-Service Options

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Multi-Channel Messages in the Editorial Calendar

While viewing a multi-channel message (only applicable on multi-channel posts that are in draft status) within the week and day view in the Editorial Calendar, you can also view the details of multiple channels associated with that particular post. The calendar cards will highlight key information u

Editorial Calendar

marketing

Message

Knowledge Base Article

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Content Creation

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Create a Location-based Listening Topic

Learn how to create a Location-based Listening Topic to listen to user content from a specific area or location.Do you want to uncover valuable and precise insights analyze your brand or competitors on social media listen to the audience from a specified area or locationIn Sprinklr, you can get this

Insights

Location based listening

Knowledge Base Article

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Topic Creation & Setup

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Additional features: Rich Link, Typing Indicator, Tapback Reactions

Tapback ReactionsSometimes users respond to messages using a Tapback, such as the heart or thumbs up expressions. This feature allows you to detect user tapbacks.Typing IndicatorTyping indicator allows you to see typing activity in the Agent Console as well as on the user front. Rich LinkEvery URL

Service

Knowledge Base Article

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Additional features

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Add caption to a Youtube Video

Sprinklr platform provides key publishing capabilities to enhance the content you publish to YouTube, such as adding captions to videos to increase accessibility, improve viewing experience, translate content into various languages and attract more viewers. Additionally, search engine algorithms may

social

Knowledge Base Article

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Publishing with YouTube

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Design Effective Leaderboards to Recognise Champions

Advocacy platforms have grown in sophistication, enabling greater user engagement and customization. One of the key features contributing to this user-centric approach is the Program Leaderboard. But what exactly is it, and why does it matter? What are Program Leaderboards? Program leaderboards are

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Gamification

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Editorial Calendar (Advocacy)

Editorial calendar is a visualization tool for planning & organizing all marketing activities. You can customize your Editorial Calendar to monitor advocacy and organic content in a comprehensive view to provide your team insight into content strategy and efficient collaboration. Why Use Editori

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Content Management (Advocacy)

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Sprinklr Copilot for Social - Creative Insights

OverviewCreative Insights enables social media teams to move past basic metrics and uncover the reasons behind content performance. By examining creative factors such as tone, theme, product emphasis, and visual style, Sprinklr Copilot for Social reveals what genuinely connects with your audience.Th

Publishing - SES

social

Sprinklr Social

Social - SES

+2

Knowledge Base Article

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Social Copilot

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How to Use HTML Export in Ads Reporting

Sprinklr’s Scheduled Exports is used to set up automated reports for users, and it has various export types, such as PDF, Excel, PNG, PPT, and HTML+.HTML+ is an advanced export in which the entire content of the dashboard is embedded in the email body without the need for any clicks, downloads, or a

marketing

Knowledge Base Article

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Advanced Use Cases

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News as a Listening Source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

Knowledge Base Article

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Web Sources

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News as a Listening source

By adding News as a Listening Source, you can listen to and learn from News data.News helps in mass education and information, providing the latest news and current events around the world. Online articles are written specifically for the web and tend to be more concise, as it makes it easier to rea

Insights

News as a Listening Source

Knowledge Base Article

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Web Sources

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Automated User Onboarding Flows​

You can enhance the user onboarding process on the community by implementing automated guided workflows that seamlessly guide new users through essential steps such as account creation/verification, profile setup, and familiarization with community features. Additionally, these flows can be created

Service

Knowledge Base Article

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Sign-up/Sign-in Flows

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What is a Story Query?

Story Query is the fundamental unit in MM&A and the starting point to conduct any PR job function including brand monitoring, PR insights generation & crisis monitoring. For any analysis it is critical to have a relevant pool of data that you can use to monitor, analyze and report. Story Qu

Insights

Knowledge Base Article

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Story Query

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Capabilities and Limitations

In this article, we will cover the capabilities and the limitations of the Apple Messages for Business channel within the Sprinklr platform.Apple Messages for Business Capabilities and LimitationsTypes of PostCan ReceiveCan SendText/Rich TextYesYesLink/Rich LinkYesYesTo allow users to preview conten

Service

Knowledge Base Article

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Capabilities and Limitations

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About Tiered Approvals

The Tiered Approval section of Governance has to do with Publishing (or Paid, if applicable) content from the brand’s accounts. By creating a tiered approval you are creating an approval path that a message has to go through before getting published.Navigate to Tiered ApprovalsClick the New Tab icon

experience:space

Tiered Approval Permissions

Insights

release:N-A

+12

Knowledge Base Article

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Tiered Approval

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Inbound message macros

Macros are used to execute multiple actions on an entity with a single click. Macros can be used to make multiple changes to entities at once, creating efficiencies in your workflows.You can apply Message macros to messages to take multiple actions on a message the same way you can with other entity

social

types of macros

Knowledge Base Article

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Asset classes with macros

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

article:howto

macro actions

stage:final

+1

Knowledge Base Article

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Macros

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Macro Actions

How Macro Actions help you save the unnecessary number of clicks to supercharge the productivity of your agents.Macros execute multiple actions on an asset in Sprinklr, allowing you to make complex updates in just a single click. It can be applied to various assets and can be configured with a numbe

manual inputs

marketing

Insights

article:howto

+5

Knowledge Base Article

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Macros

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Snapchat Advertising Parity

Learn about Sprinklr's capabilities on Snapchat Advertising that are at par and even better than you can get on the native platform.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of more than 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowin

Engagement

marketing

paid

Ads Manager

+3

Knowledge Base Article

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Advertising Channel Parity