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Schedule Callback for Abandoned Calls

In this article we will learn about how you can configure callbacks for customer who dropped with in the IVR.Business Use CasesSend Callbacks to callers who get dropped while waiting in the queue or in between IVR flow at any critical juncture like Payment, Card Blocking, Fraud, Emergency, etcCallba

Service

Knowledge Base Article

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IVR Advanced Use Cases

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Configure Live Chat Messenger

Sprinklr Live Chat Messenger provides various methods to help you update user details, capture conversation context, customize the chat experience, and more. The following sections describe these methods in detail, along with their syntax and required parameters: Update User Use the updateUser metho

Service

Knowledge Base Article

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Configure Live Chat Messenger

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How to Create and Manage All Your IVR

​​Pre-requisite for configuring the IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​​In this knowledge article, we will explore the process of creating and managing all aspects of IVR (Interactive Voice Response). From designing

Service

Knowledge Base Article

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Introduction to IVR Components

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Actions with Inbound Rules

Actions are executed on the inbound message or the profile associated with the message. In this article, we'll look at each Inbound Rule Action type and the specific actions within those action types:Assign a Message to a User/Queue:Assign a Message to User/Queue Actions are actionable tasks on

social

Knowledge Base Article

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Inbound rules

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Paid Rule Regular Expressions

In Paid Rule Conditions, RegEx is available to use for searching within Paid Initiative, Ad Set & Ad Variant names.​Use Cases of RegEx​Use CaseConditionsWhat would work?ExplanationCheck if the text is one of the exact phrasesIn the following three sentences if you want to check if the text is on

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

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Paid Rule Properties

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Generate Comment Summary using Sprinklr AI+

Introduction As a brand, you know how overwhelming it can be to manage customer feedback across multiple social platforms. Sorting through hundreds of comments to gauge sentiment, prioritize responses, and maintain a clean, professional environment can be time intensive. That’s where the Comment Sum

Engagement - SES

social

Sprinklr AI+ - SES

Social - SES

Knowledge Base Article

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Sprinklr AI+

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Sprinklr Social : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Post 17.7

Social Engagement & Sales: Sprinklr Patch Changes

17.10

SES 17.10 Release Notes

release_note

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v17.10 (November)

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Sprinklr Social: 20.2 Release Notes

Sprinklr Social is a powerful platform for scaling social media efforts. It offers tools for publishing, engagement, reporting, and more across multiple channels. This release introduces new capabilities designed to elevate customer experiences at every touchpoint, delivering strong business impact.

marketing

Insights

social

Service

Knowledge Base Article

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20.2 Release (4th Feb '25 Onwards)

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Callback Settings

The Callback Settings module is available under Voice Care. Previously, users had to create separate callback campaigns and go through multiple steps to set up ​callback-related configurations. With this, callback settings are a standalone module within the Voice Care section, offering a much easier

Service

Knowledge Base Article

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Callback Settings

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YouTube - API Capabilities and Limitations in Sprinklr Distributed

You can perform a wide variety of functions in the Sprinklr Distributed platform with your connected YouTube account. However, only a small number are restricted by limitations inherent to YouTube's API. Here are all the related details you are looking for. Publishing CapabilitiesFunctionality 

social

Social - SES

DST - SES

Knowledge Base Article

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Channel Limitations (Distributed)

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Add a Google Play Store Account

Google Play Store is the official app store for Android devices, where users can browse, download, and review applications. Sprinklr provides support for Google Play Store as a channel within the platform, allowing you to monitor, assess, and take action on reviews that your apps receive.In this art

Engagement

add a google play store account

social

Google Play Store

Knowledge Base Article

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Google Play Store

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Sprinklr Social: Value Realization Dashboard

Value Realization Dashboards helps you to measure business outcomes and take appropriate action. For each product, a summarized list of the many Use Cases (Primary Business Use Case) that highlight Sprinklr’s most important capabilities, demonstrate value and lead to Positive Business Outcomes(PBO).

experience:space

feature:reporting

Pbuc Value Dashboard

social

+9

Knowledge Base Article

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Standard reporting dashboards

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Manage Roles

In Sprinklr, Permissions define the actions that a user can perform. A Role is a collection of permissions that an administrator assigns to a user or user groups. In Sprinklr there are three types of Roles: Workspace Roles, Global Roles with Local Scope, and Global Roles with Global Scope.Workspace

experience:space

Insights

release:N-A

delete roles

+9

Knowledge Base Article

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Roles and Permissions

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Compose Snapchat Ads

Advertise on Snapchat and reach a wider group of audience.​Through Snapchat Ads in Sprinklr, you can advertise to an audience of 186 million daily active Snapchatters (https://forbusiness.snapchat.com/), allowing your brand to reach a highly engaged and active audience.To learn more, click on Ads Co

marketing

20.10

Updated Article

Sprinklr Marketing

Knowledge Base Article

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Compose Snapchat Ads

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Setting Up Unified Reporting

Sprinklr unifies data from paid advertisements, brand-owned content, and earned media within a single, AI-powered platform that provides marketing teams with complete visibility, consistent reporting, and actionable insights across the customer journey. In this article, you will learn:The benefits o

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Overview

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React Native - v11.1.1

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 11.1.1Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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Create Articles in Sprinklr Knowledge Base

Create Article1. Click on the New Tab icon on the launchpad. Under the Sprinklr Service tab, select Knowledge Base within Resolve.​2. On the Knowledge Base builder, select the desired category or subcategory and click on Create Article in the top right corner.​​​3. On the Create Article window, ente

26.1

Sprinklr Service

20.7.1

20.10

+2

Knowledge Base Article

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Create and Manage Articles

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React Native - v12.0.0

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.0.0Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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Facebook Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Facebook within the Sprinklr platform. ​FunctionalitySupported on Sprinklr Web AppSupported on Sprinklr Mobile AppNotesPublishing CapabilitiesFor details on media recommendations, see Facebook Media Recommendations.Publish a single i

social

Service

Knowledge Base Article

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Getting Started