Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.5K)

SH
Create a PowerReviews Column

After the PowerReviews account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for PowerReviews that can be added to the dashboard.Before You BeginBefore you can add PowerReview

experience:space

PowerReviews Reply Column

article:howto

Create a PowerReviews Column

+5

Knowledge Base Article

 • 

PowerReviews

RS
Introduction to Supervisor Copilot

Supervisor Copilot is a generative AI-powered assistant designed to simplify and elevate contact center supervision. Through a conversational interface, supervisors can access real-time operational insights, perform primary root cause analysis (RCA), and ask day-to-day operational queries using natu

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Supervisor Copilot

RS
Create a Telegram Column

After the Telegram Bot account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for Telegram that can be added to the dashboard.Before You BeginBefore you can add the Telegram co

Knowledge Base Article

 • 

Telegram

SH
How to set up and use Topic Tags?

Topic tags enable the collective action of categorizing similar topics based on their use cases. Applying multiple tags to a Topic provides added benefits over Topic Groups.​Topic Tags allow users to categorize Topics into specific categories, offering sorting and methods for Topic addition. In Soci

Insights

Topic Tag

Topic Tags

tag

+1

Knowledge Base Article

 • 

Using Topics

SH
About the Adjust Ads Integration

​What is Adjust?​Adjust is a mobile attribution and analytics company that provides you with a smart business platform, combining measurement for advertising sources with an advanced analytics suite. It also offers additional services, such as the Fraud Prevention Suite and Unbotify, etc. ​​​Benefit

marketing

Knowledge Base Article

 • 

Getting Started

SH
Create a Google Play Store Column

In this guide, you will learn about how to create a Google Play Store column in Engagement Dashboards.After the Google Play Store account is added, you will be able to monitor, assess, and take action on reviews that your apps receive. In the Engagement Dashboard, Sprinklr offers five different colu

social

Google Play Store

Create A Channel Specific Column

Knowledge Base Article

 • 

Google Play Store

RS
Schedule Tool

The Schedule Tool enables the AI Agent to automatically schedule and send messages at designated times or intervals, improving user engagement and communication. This feature allows the AI Agent to deliver messages without manual input, ensuring timely and relevant communication. Messages can be sch

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Automation Tools

SH
Dark Mode in Live Chat

Enhance your customers' experience by enabling dark mode in the Sprinklr Live Chat widget. Dark mode offers a visually appealing and modern look while improving readability and accessibility. It reduces eye strain in low-light environments, ensuring a comfortable browsing experience. The sleek

Service

Knowledge Base Article

 • 

Dark Mode

SH
Overview: Setting up Inbound Contact Center

​Sprinklr Inbound offers a fully automated, more efficient omnichannel experience for contacting customer support and giving a 360-degree view of the customer's data. Inbound voice unified care console enables cross-channel support for effective communication.​Prerequisites for Configuring Inbo

Service

Knowledge Base Article

 • 

Unleash Power of Sprinklr Contact Centre in Simple Steps

RS
Catalogue Integration Methods

Integrating a product catalogue into Sprinklr provides a centralized repository for managing a wide range of goods and services within an ecosystem. This integration streamlines product management by consolidating and standardizing information, ensuring consistent data presentation across all channe

Service

Knowledge Base Article

 • 

Catalog Integration

SH
Supported Channels for Journey Facilitator

Modern customers interact with brands across multiple touchpoints, such as emails, SMS, chat, push notifications, in-app messages, social, messaging channels, etc. Here is a list of the channels that you can use on Sprinklr for Marketing Automation. Before You BeginTo use any of the supported channe

Channel

Service

Journey Facilitator

Knowledge Base Article

 • 

Supported Channels for Journey Facilitator

SH
Publish to Viber Service

You can use your Viber Service account in Sprinklr to send business messages to your customers. Sprinklr offers various publishing features that allow you to send well-formatted and engaging posts through your Viber Service account. ​This guide explains how to publish an individual post using a Vibe

social

Service

Knowledge Base Article

 • 

Publishing

SH
View Task List in Calendar Third Pane

In the Task Calendar View, you can obtain a comprehensive view of all available tasks on a specific day, week or an entire month using the calendar's third pane. Below are the steps to access the Calendar's third pane. In the displayed project, suppose you want to view the tasks available

marketing

PM_TASK_CALENDAR_VIEW_2

PM_GENERIC_2

Knowledge Base Article

 • 

Task Calendar View

SH
Use-Cases of Record Page Builder

​Increase/Decrease the Height of a WidgetThe height of a widget can be increased by changing the same in settings. When clicked on a particular widget as shown in the screenshot below. For Example, within Settings, you can set the height of a widget to 50 rem, depending on the requirement. ​​Channel

Service

Knowledge Base Article

 • 

Use Cases of Agent Desktop Layout

SH
How to set up and use Topic Groups?

Using topic groups, you can categorize topics together based on their similarities and use cases to perform collective actions.Topic Groups allow users to organize Topics into specific categories, offering customizable methods of Topic arrangement. In Social Listening, you can filter by the Topic Gr

Insights

Knowledge Base Article

 • 

Using Topics

SH
Create an Apple App Store Column

You will be able to pull in all your App Store reviews & replies. In the Engagement Dashboard, Sprinklr offers different column types for App Store that can be added to the dashboard.Before you beginBefore you can add the Apple App Store column and begin engaging with users, you will first need

social

App Store Column

Knowledge Base Article

 • 

Apple App Store

RS
Personalized Links

This functionality allows for the generation of customized survey links by utilizing customer profile information or other metadata. Such details can be transmitted through query parameters or imported into Sprinklr. By creating distinct, trackable links for every customer interaction, this module o

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

Personalised Links

RS
Standard Reporting on Agent Nudges

The Standard Reporting Dashboard eliminates the need to create custom reporting dashboards from scratch. It provides comprehensive insights into various aspects of Agent Nudges, including: Total number of Agent Nudges generated, interactions with buttons like Guided Workflows, Theme-wise breakd

Service

Knowledge Base Article

 • 

Reporting

SH
Voice Unleashed: Exploring Sprinklr's Dynamic Connectivity Options

​In the field of advanced connectivity, Sprinklr emerges as an industry leader with its comprehensive range of connectivity options. In this enlightening article, unveil the power of Sprinklr's dynamic solutions, offering unparalleled flexibility, and control over your Voice Infrastructure. Del

service channels - voice

Service

Knowledge Base Article

 • 

Different Connectivity Options

RS
Automation Templates

OverviewProject Management and Collaboration offers Automation Templates that allows users to create and manage automations tailored for specific requirements of a project.  Automation templates are a great way to start using automations. You just need to fill your project specific details in the te

PM_POPULAR_2

marketing

PM_PROJECT_AUTOMATIONS_2

PM_GENERIC

+2

Knowledge Base Article

 • 

Automation Functionalities