Supervisor Copilot is a generative AI-powered assistant designed to simplify and elevate contact center supervision. Through a conversational interface, supervisors can access real-time operational insights, perform primary root cause analysis (RCA), and ask day-to-day operational queries using natural language prompts. The assistant responds using context of their Sprinklr environment, delivering relevant insights tailored to their teams, workflows, and operational data.

Key Features

Supervisor Copilot offers the following key features:

• Real-time insights through natural language queries: Supervisors can ask questions in plain language to retrieve real-time insights across live monitoring screens such as queues, agents, and cases, without navigating multiple screens or configuring filters.

• Unified operational visibility: Provides a consolidated view of critical metrics, reducing manual monitoring and simplifying day-to-day supervision.

• AI-led diagnostics and primary root cause analysis: Performs deep diagnostic analysis to identify the root causes of operational anomalies. The system analyzes temporal trends, peer comparisons, and related metrics to surface process gaps and suggest data-driven corrective actions.

Key Benefits

Supervisor Copilot delivers operational and productivity benefits:

• Improved supervisor efficiency and capacity: Automates data retrieval and diagnostic analysis, allowing supervisors to shift time from manual auditing to coaching and performance improvement.

• Significant time savings: Reduces the time spent on manual monitoring, reporting, and dashboard navigation by simplifying access to critical metrics through a conversational interface.

• Faster coaching and decision-making: Provides immediate, data-rich context that enables supervisors to coach agents more effectively and drive quicker performance improvements.

• Enhanced operational efficiency: Minimizes the need for manual analysis and RCA by operational analysts through automated, AI-driven insights.

• Proactive issue identification and resolution: Enables early detection of systemic issues, such as ineffective knowledge articles or process bottlenecks, allowing teams to address problems before they escalate.

Supervisor Copilot in Action

Next Steps

• For administrators: Learn how to configure Supervisor Copilot in Configuring Supervisor Copilot

• For supervisors: Learn how to interact with Supervisor Copilot in How to Use Supervisor Copilot