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Steps to Build a Generative AI-Powered FAQ Bot

Creating a Generative AI-powered FAQ Bot can streamline customer support by providing instant, accurate responses to frequently asked questions. Follow these steps to build your FAQ bot:1. Create a Smart FAQ ModelFirst, you need to create a Smart FAQ Model. This model will leverage AI to provide rel

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Knowledge Base Article

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Before you build

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Add Anthropic as a Provider in AI+ Studio

This guide provides step-by-step instructions on integrating Anthropic as a provider in AI+ Studio using the Bring Your Own Key (BYOK) integration method.PrerequisitesBefore you begin, ensure the following requirements are met: Permissions: You must have Edit, View, and Delete permissions for AI+ St

marketing

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social

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Add Support for Anthropic

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Configuring AI-Powered ACW Autofill

ACW - An OverviewAfter Call Work (ACW) refers to the tasks that agents perform once a customer interaction ends. This typically includes entering call details, selecting appropriate dispositions, logging follow-ups, and completing form-based documentation.​AI-Powered ACW Autofill analyzes the conver

Sprinklr Service

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Updated Article

26.4

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Providing a pre-filled ACW to the Agent

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Manage Copilots in AI+ Studio

Manage Copilots in AI+ Studio serves as a centralized hub for configuring and customizing AI-driven copilots to optimize workflows, improve decision-making, and enhance productivity.Key Features1. Copilot CustomizationUsers can configure copilots to align with specific business needs, ensuring AI as

marketing

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Manage Copilots

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Image Editor - Sprinklr AI+ Editing

OverviewWith Sprinklr AI+ you can not only generate unique images for your Posts, you can also edit them with the AI-powered Image Editor. The Media Uploader can generate AI images based on text prompts or reference images. You can then further edit these images manually in the Image Editor or lever

marketing

#contentmarketing

Sprinklr Marketing

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Content Creation

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Feature Access Management in AI+ Studio

Feature Access Management provides a single, centralized interface to manage all Generative AI features in your Sprinklr environment. From this interface, you can:View all available AI+ features.Enable or disable features.Configure input parameters and user access settings. This eliminates the need

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Sprinklr Service

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Feature Level Control

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Generative AI-powered Zero Shot Entities

OverviewYou can now leverage zero shot entity detection through Generative AI in bots, allowing for entity detection based on the entity name and description without predefined examples. This feature works similarly to keyword detection but uses Generative AI to identify entities dynamically, enhanc

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GenAI-Based Intents and Entities(Zero Shot)

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Create Alt Text in Publisher using Sprinklr AI+

IntroductionCreating inclusive content isn’t just good practice—it’s essential. Today’s audiences expect accessible experiences, and many brands are striving to meet this demand by adding alt text to images across their social media channels. But doing this at scale can be slow, inconsistent, and ha

Publishing - SES

social

Sprinklr AI+ - SES

Social - SES

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Sprinklr AI+

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Get Started with BYOM in AI+ Studio

Sprinklr follows an LLM-agnostic approach to Generative AI, giving you the flexibility to choose the language model that best fits your business needs. Along with Sprinklr’s in-house and partner models, you can use the Bring Your Own Model (BYOM) option to integrate your internally developed LLMs di

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marketing

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Add Support for BYOM

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Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Add Adobe Firefly as a Provider in AI+ Studio

Adobe Firefly integration in Sprinklr enables users to generate AI-powered images directly within Sprinklr using natural language prompts. By leveraging Adobe Firefly’s generative AI capabilities, users can quickly create images to support customer engagement, marketing campaigns, and social publish

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Add Support for Adobe Firefly

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Building Surveys Using Ask AI+

Ask AI+ is a powerful tool that enables the creation of surveys with AI Assistance. This tool goes beyond just generating surveys; it provides essential support in designing the survey structure, selecting the most suitable question types, adjusting the tone and length, and customizing the survey fo

Sprinklr Insights

Insights

20.10

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AI + Survey Builder

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Customize Zero Shot Intents through AI+ Studio

OverviewAI+ Studio is a unified platform designed to manage various AI+ features across Sprinklr’s product suites. It enables businesses to streamline the integration and deployment of AI capabilities with ease. From model configuration to deployment, AI+ Studio offers a flexible and intuitive inter

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GenAI-Based Intents and Entities(Zero Shot)

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Languages Supported for AI+ Capabilities for CFM

AI+ Builder helps in developing high-quality surveys through generative AI. It facilitates multilingual communication throughout the survey creation process, enabling you to design surveys more effectively with the assistance of AI.Survey BuilderThe languages supported in Survey Builder are:SpanishA

Insights

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Overview

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Setting Up AI for Routing

In today's fast-paced business landscape, delivering exceptional customer service is essential for success. AI-powered smart routing, such as Sprinklr’s Smart Pairing, is a game-changer in the world of customer support. This feature leverages customer data and AI algorithms to intelligently match un

Service

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Using AI in routing

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Generate and Edit Images with Sprinklr AI+

OverviewWith Sprinklr AI+, you can do more than just generate unique images for your posts — you can also enhance and customize them using the AI-powered Image Editor. The Media Uploader lets you create AI-generated images from text prompts or reference visuals, which you can then refine manually or

marketing

social

Sprinklr AI+ - SES

Social - SES

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Sprinklr AI+

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Use Sprinklr AI+ to create Listening Themes automatically

Looking to effortlessly create, edit, refine, and save themes? Learn how to create Listening Themes using Sprinklr AI+ and make the Theme creation process simpler and automatic.Users used to foresee the mentions inside the dashboard and then bucket certain kinds of mentions in Themes to get more cle

Sprinklr AI+

Create Listening Themes

Insights

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Sprinklr AI+

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Use Cases of AI Creative Insights

SUMMARYThis article covers the use cases and value of AI-Powered creative insightsPersonasThe Ads Media Manager wants to be able to see how many ads are aligned and not aligned with the individual best practiceThe Media Manager wants to be able to see which element is working best for different cont

marketing

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Getting Started

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Create posts and messages using Sprinklr AI+

With Sprinklr AI+ integration within Sprinklr, you can generate content for posts, reels, etc. for various social and non-social channels via Publisher. Provide a topic, phrase, or a keyword, and Sprinklr AI+ will generate content that is relevant and engaging for your targeted audience. In addition

Advanced Publisher

marketing

ChatGPT

publishing

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What is Advanced Content Publishing?

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Supercharge Agents' Productivity by Custom AI-powered Agent Desktop

Introduction To Sprinklr’s Agent DesktopEmpowering agents is the key to having a delightful customer experience. Sprinklr’s Agent desktop is a one-stop shop to help your agents deliver the best customer experience and fastest customer query resolution. Agents no longer need to switch screens/systems

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Introduction to Unified Agent Desktop