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Platform: 17.4 Security Updates

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Insights

social

17.4 Security Updates

Service

release_note

 • 

v17.4.0 (April)

SH
Crop an Asset from Image Editor

In the asset manager, you can crop your asset by a specific aspect ratio or use the handy Recommended Size for to specify channel. You may also choose whether the crop orientation is portrait or landscape. In this article, we have listed steps to crop an asset in the Image Editor.Steps to navigate t

Crop Asset in DAM

DAM - SES

Crop Asset with Image Editor

social

+3

Knowledge Base Article

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Image Editor

RS
TikTok Business Columns: Overview and Creation

Engagement columns in Sprinklr offers a structured way to manage your team’s response workflows through organized dashboards. It enables you to handle inbound messages using streamlined workflows that help route, prioritize, and respond efficiently—ensuring fast and accurate resolutions. With custom

Comment Moderation

social

TikTok Business

Knowledge Base Article

 • 

Create Columns & Publish on TikTok

SH
Platform: 17.7 Security Updates

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

marketing

social

17.7 Security Updates

Service

release_note

 • 

v17.7.0 (July)

SH
Data Onboarding Using File Upload

Marketers have a high volume of customer data offline, and thus it is difficult to manage and use it for customer experience efforts. Sprinklr offers data onboarding using File Upload to import any amount of offline data. To Onboard Data Using File Upload Click the New Tab icon and select Da

experience:space

Insights

article:howto

social

+7

Knowledge Base Article

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Integration Guides

RS
Leverage custom fonts to brand the surveys

The Custom Font Support feature in Survey Builder allows organizations to apply their brand‑approved font families directly within surveys. By uploading fonts into the Asset Manager, teams can make them instantly available across all font selection menus. This enhancement strengthens brand consisten

Sprinklr Insights

26.1

Insights

New Article

Knowledge Base Article

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Survey Styling

SH
Automated Checklist Rule Conditions and Actions

Automated checklist rules help you apply quality and compliance logic at scale. You define conditions that identify relevant cases, interactions, messages, or voice calls. When those conditions are met, the system runs actions such as scoring, deductions, or status updates. This ensures consistent a

26.1

Sprinklr Service

20.7.1

Service

+1

Knowledge Base Article

 • 

Checklist Rules

RS
Commands

What are Conversational Components?Conversational components are special chat features that can be set up for each WhatsApp Business phone number.They're like extra tools that can be personalized for each account, making user interactions more interesting. These features provide users with choi

Service

Knowledge Base Article

 • 

Commands

RS
Guided Workflow Screen Components - Checkbox

OverviewA checkbox is an interactive element in a form that enables users to independently select or deselect options. Each checkbox serves as a binary control, representing a choice between two mutually exclusive options, such as "Yes" (checked) or "No" (unchecked).​Fields of the CheckboxAPI Name:

Service

Knowledge Base Article

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Guided Workflow Canvas

RS
App Deeplinking

OverviewThis article explains how to enable deep linking in the Live Chat Mobile SDK, allowing mobile apps to respond to user interactions within the chat. By setting up external actions, brands can create buttons in chat messages that trigger specific behaviours in the app, such as navigating to a

Service

Knowledge Base Article

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App Deeplink

RS
Standard Dashboards

The Standard dashboards are a part of Service Analytics Data Source , designed to address key industry use cases and KPIs, giving you quick access to relevant insights. They come with out-of-the-box metrics and dimensions to reduce setup time and speed up the delivery of insights. These offerings ar

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

 • 

Overview

SH
Facebook Incremental Conversion Optimization

Before diving deep into the Incremental Conversion Optimization, let's first understand what is Incremental Conversion with an example: Let us assume that you have an ad running that has gained 1000 conversions. The total number of conversions include two different groups of people. The f

marketing

Facebook Ads

Ads Composer

Knowledge Base Article

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Facebook Advanced Capabilities

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How to Apply Dynamic Image Templates in Ads Composer

Leverage versatile, dynamic image templates to modify your product images whenever required without having to edit the entire product feed.Dynamic Image Templates give you the ability to incorporate desired changes in the product images in one or more product feeds without the need for editing and u

marketing

Knowledge Base Article

 • 

Create & Manage Creatives at Scale

RS
Configure Get Record Tool in Agent Copilot

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

New Article

26.4

Knowledge Base Article

 • 

Supported Tools

RS
Add a WhatsApp Business account in Distributed

IntroductionThis functionality allows you to add WhatsApp Business accounts to your profile and interact with them seamlessly. As a Distributed User, you can effortlessly integrate WhatsApp Business accounts into your contacts and use Sprinklr to reach out to these accounts or respond to their queri

Distributed User

social

WhatsApp Business Account Addition in Distributed

Add WhatsApp Business Account in Distributed

+3

Knowledge Base Article

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Governance (Distributed User)

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Ozonetel Infrastructure Options

In today's digital age, delivering exceptional customer experiences requires efficient and effective communication channels. Sprinklr understands the importance of voice interactions in fostering meaningful connections. Sprinklr enables businesses to leverage powerful Voice Infrastructure conne

service channels - voice

Service

Knowledge Base Article

 • 

Ozonetel

SH
Command Center: Alerts visualization for faster response and action

In today's fast-paced digital landscape, businesses must stay vigilant and responsive to potential crises and customer concerns. To address this need, our command centre product offering has integrated a powerful Crisis and Alert Management feature. This feature leverages AI algorithms and manu

Display - SES

social

Command Center: Alerts visualization for faster response and action

command center

+3

Knowledge Base Article

 • 

Display

RS
Sprinklr AI Agent

Sprinklr AI Agent enables organizations to design, configure, and deploy AI‑powered virtual agents that automate tasks and support users across digital channels. It provides a centralized interface to design agent behavior, create workflows, add knowledge sources, and configure system settings. Orga

Sprinklr Service

marketing

Insights

social

+3

Knowledge Base Article

 • 

Manage AI Agents

RS
Message Level Reporting

Message-level Reporting provides a detailed and granular analysis of both voice and non-voice interactions by breaking them down at the individual message level. This allows for deeper insights into each interaction's content, context and flow. By examining these elements individually, organizations

Service

Knowledge Base Article

 • 

Detailed Dashboards

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Create and Use LinkedIn Lead Forms

LinkedIn Lead Forms allow you to collect leads from your LinkedIn ads and come pre-filled with LinkedIn profile data on potential leads. You can create lead forms for LinkedIn directly within Sprinklr and also download complete and accurate leads. This will allow you to seamlessly and efficiently re

marketing

Knowledge Base Article

 • 

LinkedIn Advanced Capabilities