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Currency Field

The Currency field type allows you to enter an amount which is automatically transformed into a properly formatted currency.The article outlines the steps to create a Currency Field in Entity Studio. Creating a Currency Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, clic

Knowledge Base Article

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Fields and Relationship

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How to Use Application Testing for Sprinklr Live Chat?

To learn about Application Testing, see What is Application Testing?​Before You StartTo use Application Testing, add *.sprinklr.com to the "Website URL on which Live Chat will be placed" field in the Live Chat builder.​Note:We only support Application Testing for Voice: Ozontel and Twillio

Service

Knowledge Base Article

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Testing Bot Workflows

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Configure Task in Sprinklr AI Agent

Task in Sprinklr AI Agent allows you to define and manage specific actions that an AI Agent can perform. A task represents a structured workflow that executes a user’s request or an operational objective. You can configure each task with prompts, skills, and tool integrations to ensure consistent pe

26.1

Sprinklr Service

Updated Article

Knowledge Base Article

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Tasks

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Version History of a Guided Workflow

OverviewWith version history, you can easily access and review previous versions of your guided workflow. It provides valuable information about the changes made, such as who made the changes, when they were made, and the specific modifications that were implemented. This feature enables you to trac

Service

Knowledge Base Article

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Version Management

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Setting up the Export Preferences

The Export Preferences capability provides a window that lets you define the export preferences for future use. Using this capability, you can define the following security options for export files in Sprinklr:Whitelisting IP Addresses.Setting up expiration value for an export file.Restricting the e

Export Preferences

Knowledge Base Article

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Security

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How to Use Ads Macros to Set, Remove, or Merge Custom Field Values on Ads

Using macros, you can add, remove, merge, or Custom Fields on various entities. Using these macro actions, you can automate manual actions to change Custom Fields on messages, assets, and other entities with single-click actions, saving time and reducing clicks.Before You BeginEnsure that you'v

marketing

Knowledge Base Article

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Advanced Use Cases

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NavBar

The Navigation Bar Widget is an essential feature that enables users to create a user-friendly navigation menu for their community page. This widget makes it easy for users to explore the content on the community page effortlessly. It offers several configuration as listed below.​Description: Widge

Service

Knowledge Base Article

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Widget Library

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ACW Redial

In customer service interactions, it’s not uncommon for calls to be unintentionally disconnected. To address this, the Redial feature within the After Call Work (ACW) phase enables agents to reconnect with customers without initiating a completely new call. This functionality allows agents to quickl

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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ACW Redial

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Manage Segment

Business problemOnce the segments are created, calling can take place on them based on the configurations specified in the campaign itself. In order to utilize the data present in the segments better, there is a need to perform actions on the segment. These actions could range from reconfiguring the

Sprinklr Service

Voice Campaigns

segment

20.10

+3

Knowledge Base Article

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Manage Leads

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Guided Workflows on Community

Guided Workflow feature is designed to enhance customer self-service by enabling easy creation and deployment of step-by-step workflows on websites or mobile apps within communities. This empowers customers with more digital self-service options to resolve their inquiries independently, without the

Service

Knowledge Base Article

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Native Sprinklr Integrations

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FAQs on Smart Comprehend

Below are some frequently asked questions regarding Smart Comprehend:What are the channels and languages supported for Smart Comprehend?Smart Comprehend is available for the following channels: Sprinklr Voice, Sprinklr Live Chat, Facebook, Instagram, LinkedIn, WhatsApp Business, Email, and X. It is

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Smart Comprehend

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Paid Rule Action Assignment Duration

Define durations for the rules you create in the rule engine based on which your rules will trigger periodically.​In Paid Rules, there are certain actions that one doesn't want to be executed with every successful run of the Rule Engine. For example, if you increase the bid by 10%. Then, with every

26.1

marketing

Updated Article

Advertising

+2

Knowledge Base Article

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Paid Rule Properties

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Customer Facing Guided Workflow

OverviewGuided Workflows can be embedded in external systems (including brand websites, mobile apps, and knowledge bases) to empower customers to resolve queries or complete tasks on their own. These workflows enhance customer self-service by providing structured, step-by-step guidance tailored to e

Service

Knowledge Base Article

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Types of Guided Workflows

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Account Addition - Yotpo

We have integrated our Sprinklr platform with Yotpo, a B2B software platform designed to help businesses collect, manage, and utilize customer reviews, ratings, photos, and videos to drive engagement. This integration empowers you to seamlessly monitor, engage with, and moderate customer-generated c

social

Knowledge Base Article

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Account Addition - Yotpo

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Automatically Revoke and Reinstate Users via SFTP

OverviewMany organizations use SFTP uploads as the source of truth for determining Advocacy user eligibility. Previously, the SFTP sync process updated only the users included in the uploaded file. If an existing user was missing from the file, the system did not take any action.This enhancement int

Advocacy - SES

Sprinklr Social

New Article

Social - SES

+1

Knowledge Base Article

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User Management

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

marketing

Workflow Engine

Rule Engine

Knowledge Base Article

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Draft Rules

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Initiate Workflow Automatically on your Media Assets

Creating an initiate workflow rule allows you to trigger workflows on all Media Assets. This way you can automate the process of initiating workflows in bulk on assets based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the media

marketing

Workflow Engine

Rule Engine

initiate workflow

Knowledge Base Article

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DAM Rules

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Initiate Workflow Automatically on your Request

Create an initiate workflow rule to trigger workflows on requests received via request forms. This way you can automate the process of initiating workflows in bulk on requests based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all th

marketing

Request Rules

Workflow Engine

initiate workflow

Knowledge Base Article

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Request Rules

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Set Task Queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

Task

Task Rule

Rule Engine

Knowledge Base Article

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Task Rules

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Agent Screen Share Configuration

To enable agent screen sharing, begin by creating an Agent Screen Share template within the Digital Asset Manager. This template invites your customers to participate in a screen-sharing session with one of your agents for personalized assistance and support.Following this, integrate the template in

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Agent Screen Share