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RS
Data Connector - Configuration and Use Case

Before you Begin1. Before proceeding, ensure that you have already created a custom entity using the Custom Entity Manager.2. Ensure that you have the Data Connector visible and accessible in the Persona through this article.OverviewThe Data Connector serves as a tool for uploading or changing data

Service

Knowledge Base Article

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Entity Studio

RS
Create Automated Tasks for Distributed Users

Powered by Workflow Engine and Rule Engine, you can create tasks for users to recommend the next best action to take. Tasks can be programmed, for example, tasks created as part of user onboarding journey, such as, to add social accounts, download mobile app, etc; or they can be trigger-based s

social

Social - SES

DST - SES

Knowledge Base Article

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Gamification (Distributed Admin)

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Book Agent's Appointment Node

OverviewBook Agent's Appointment node in chatbot assists users in booking an appointment by collecting relevant information, such as preferred date, time, and any specific requirements. The node streamlines the appointment booking process and ensures a seamless transition from automated assista

Service

Knowledge Base Article

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Nodes in a Dialogue Tree

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Overview

Proactive prompts allow targeting website visitors with certain configurable messaging based on their behavior. Brands can make the first step to engage with their customers with contextual pop-ups. It can help achieve multiple business goals like increase conversions, reduce cart abandonment, custo

Service

Knowledge Base Article

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Overview

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Create A Column For Retweets

Retweeting is the act of sharing another X user's posts. For a brand, it is a way of amplifying engagement and awareness about the brand posts. In this article, you will learn about how to create a column and keep a track of all retweets through engagement dashboards.​Note: The Retweet and Repl

social

Sprinklr Social

Channels - SES

Social - SES

+2

Knowledge Base Article

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Engage with your fans

RS
Sample Prompt for AI Autofill

This article oulines a sample prompt that can be used while configuring AI Autofill feature. For more information on the complete configuration steps, refer to Configure AI-powered ACW Autofill. Sample prompt for AI AutofillSystem Prompt: You are a highly accurate JSON Form Fill Generator GPT, speci

Service

Knowledge Base Article

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Providing a pre-filled ACW to the Agent

RS
NSFW content blurring in Sprinklr Insights

Censor the NSFW/triggering/Obscene content with Sprinklr's robust Machine Learning modelWith data being pulled from an extensive list of sources in Sprinklr, there is always a possibility of NSFW/Objectionable data being pulled into the stream. Sprinklr possesses the ability to blur or censor t

content blurring

Insights

NSFW blurring

Knowledge Base Article

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Advanced Entities & Settings in Listening

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Undo-Redo in Task Sheet View and Task Timeline View

Project Management supports undo-redo for certain actions in task sheet view and task timeline view. You can perform undo-redo by using the following keyboard commands:PCUndoRedoMacCommand + ZCommand + Shift + ZWindowsCTRL + ZCTRL + Y​Following actions performed in given areas support undo-redo in P

PM_POPULAR_2

marketing

PM_FAQ_2

PM_TASK_TIMELINE_VIEW_2

+2

Knowledge Base Article

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Task Sheet Advanced Use Cases

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Bulk import/export Business Locations

Learn how you can import and export your business locations in bulk using Location Insights.​Location Insights supports the bulk import and export of Business Locations. Using the Bulk Import capability, you can add or update a large number of business locations at once without the need to follow st

Insights

import business locations

export business locations

Knowledge Base Article

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Business Location Configuration

RS
How to Import Contact Drivers within Contact Driver Models

In every contact driver model, you have the option to include two key components: contact driver groups and contact drivers. The deepest level within this hierarchy is referred to as contact drivers, which represent specific issues or reasons for customer contact. Everything preceding the contact dr

Service

Knowledge Base Article

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Creating Contact Driver Models

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How to Create Ads Dashboards using Templates

You can easily create a reporting dashboard using predefined dashboard templates for each business objective within Ads Reporting. These dashboards contain widgets designed to assess the performance of your ads from an overall point of view across the audience, content and much more.Expedite the tim

marketing

Ads Reporting

Ads Reporting Basics

Knowledge Base Article

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Dashboard

RS
About the Presentations Style Kit Library

The Style Kit Library allows you to create and save stylized template themes that can be applied to Presentations and Slides. When creating and editing a theme, you can dial in and save the following aspects: primary font, secondary font, background color, primary color, secondary color, background

Display - SES

Style Kit Theme

Style Kit Library

Style Kit

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Knowledge Base Article

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Display

RS
Add Brand’s Social Posts in Email Newsletter

Admins can also send the brand’s social posts through email newsletters to amplify the engagement on those. This will update the advocates about the newly added brand posts on advocacy sites attracting and motivating them to disseminate the content further.Steps to Set Up Email NewslettersConnecting

Advocacy - SES

social

Social - SES

Knowledge Base Article

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Enablements

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Timed Logout and Multiple Secure Access

With the introduction of Multiple Secure Access Login, you can add multiple credentials with different access levels for the same social account, even providing timed access. This flexibility enables a more tailored assignment of native access levels, aligning permissions with individual needs and s

Engagement - SES

social

Social - SES

Timed Logout and Multiple Secure Access

Knowledge Base Article

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Other engagement capabilities

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Sandbox FAQs

Find below the answers to frequently asked questions about Sandbox Manager:​Q1: Are Dynamic Properties (DP) transferred with Refresh from Production to Sandbox? Yes, all the DPs are automatically copied during the Refresh?A1: Yes, all the DPs are automatically copied during the Refresh.​Q2: Does Ref

experience:space

article:howto

product:platform

Sandbox Manager

+2

Knowledge Base Article

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Miscellaneous

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Agent Self Monitoring - Voice (Inbound)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity. As an agent, you use this dashboard as a self-evaluation tool and view your performance for the selected timeframe. The dashboard pr

Service

Knowledge Base Article

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Overview of Simplified Inbound Agent Experience

RS
Manage Real-time Adherence (RTA) in Workforce Management

Real-time Adherence (RTA) is used to monitor agents’ compliance with their scheduled Shifts and Activities. With a customizable, color-coded view, it enables real-time comparison of scheduled status versus actual status. Administrators and Workforce Managers can use the RTA dashboard to enhance adhe

Sprinklr Service

Service

Updated Article

26.4.1

Knowledge Base Article

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Real Time Adherence

RS
TikTok - Overview

TikTok is a widely used social media platform centered around short-form videos, allowing users to create, share, and explore a wide range of content. It's recognized for its highly personalized feeds and engaging format.Check out our articles on TikTok to learn how to set up an account, create

social

Knowledge Base Article

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Overview - TikTok

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

+1

Knowledge Base Article

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v18.11 Fall Release (November)

SH
Sprinklr v16.5.0 - Unified Platform and Cross-Products Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

experience:space

16.5.0

Insights

Spring Release 2021

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release_note

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v16.5.0 (July)