Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (1.5K)

RS
AI+ Features in Advocacy: Configuration and Access Control

OverviewAI+ features in the Advocacy platform help your teams create, enhance, and manage content more efficiently. To give you greater flexibility and control, AI+ is now managed centrally through the Admin Console, allowing you to decide where AI+ features appear and who can access them.This artic

26.1

Advocacy - SES

social

Sprinklr Social

+2

Knowledge Base Article

 • 

Sprinklr AI+ in Advocacy

RS
Journey Facilitator - Key Terminologies

While exploring Journey Facilitator, you might encounter terms that are unfamiliar. This article offers a list of those terms along with their definitions.Terminologies — DescriptionsTerminologyDescriptionOmni-Channel JourneysOrchestration of customer journeys across channels.Nurture JourneysCustome

Advocacy - SES

Social - SES

Service

Knowledge Base Article

 • 

Journey Facilitator in Advocacy

SH
What can I do with Facebook?

Facebook  is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

social

Knowledge Base Article

 • 

Facebook Messenger Overview

SH
Visual Topic: Logo Query Setup

Creating a Visual Topic gives the ability to a user to use their logo/s to fetch mentions relevant to them and then use these mentions to identify patterns in online impressions to make insights-backed decisions.With Visual Topics, the user will be able to listen to mentions where the brand name is

Logo Query Setup

Insights

Visual Topic

Knowledge Base Article

 • 

Visual Topic Query Setup

SH
Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

Service

Knowledge Base Article

 • 

Engage with customers one-on-one

RS
Get Records Tool with Custom Entity

The Get Records Tool allows you to retrieve data from custom entities using defined filters and store the results in variables. It also offers sorting options to organize the extracted data in a structured and meaningful way.Steps to Add a Get Records Tool with Custom EntityFollow the steps below to

Sprinklr Service

20.10

Updated Article

Knowledge Base Article

 • 

Core Tools

SH
How to get started with Benchmarking?

Competitive Insights & BenchmarkingCollecting and analyzing competitor data is a time-intensive and often challenging task for brand managers, marketing teams, content creators, and market researchers. These personas face multiple challenges while trying to conduct competitive analysis on social

Insights

Benchmarking

Get Started with Benchmarking

Knowledge Base Article

 • 

What is Benchmarking?

SH
Unified Platform and Cross-Product: 17.10 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a Product titl

Core Platform and Cross-Products: Sprinklr Patch Changes (Post 17.7)

Cross-Products: Sprinklr Patch Changes (Post 17.7)

Core Platform: Sprinklr Patch Changes (Post 17.7)

New Releases

release_note

 • 

v17.10 (November)

SH
Sprinklr v15.5.0 – Governance Console Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Note: To export this page as a PDF, use your browser's print functionality

experience:space

Core Platform Capabilities and Enhancements

15.5.0

Spring Release 2020

+6

release_note

 • 

v15.5.0 (July)

SH
Unified Platform & Cross-Product: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Cross-Products

17.7

Unified Platform & Cross-Products

New Features

+1

release_note

 • 

v17.7.0 (July)

SH
Device Targeting for Snapchat Ads

Using Snapchat Ad targeting in Sprinklr, you can target your ads based on specific device make, OS, and connection, offering extensive capabilities when composing and launching Snapchat Ads through Sprinklr. Snapchat device targeting options ensure that the ads you create are optimized for your audi

marketing

Knowledge Base Article

 • 

Compose Snapchat Ads

SH
Create a column for Wordpress

In this article, we will cover the steps to add a new custom field in Sprinklr.After the WordPress account is added in Sprinklr, you will be able to pull in all your native conversations and reply on the same. In the Engagement Dashboard, Sprinklr offers different column types for WordPress that can

article:howto

social

stage:final

Knowledge Base Article

 • 

Wordpress

RS
Reporting on Agent Acknowledgement

Tracking Disputed CommentsThe Dispute Comment dimension can be plotted alongside other audit-related data, such as the auditor’s name, checklist, and agent details. This widget consolidates key information, including:Case IDDispute comments provided by the agentAssociated checklistAverage evaluation

Service

Knowledge Base Article

 • 

Agent Acknowledgement

SH
What is Location Insights?

Sprinklr's Location Insights helps you understand how customers feel when they interact with a brand/service by capturing customer experience data at the point of occurrence. Sprinklr’s industry-leading artificial intelligence (AI) and natural language processing (NLP) models convert that data

Insights

Knowledge Base Article

 • 

What is Location Insights?

RS
WhatsApp Template Comparison

You can compare HSM templates created for a WhatsApp Business Account (WABA) to evaluate their performance. By comparing templates, you can analyze key metrics such as send frequency, block-to-send ratio, and the primary reasons templates are blocked. These insights help you optimize template perfor

Service

Knowledge Base Article

 • 

HSM Templates

SH
Types of Columns in Tasks/Projects

Project management offers a diverse range of column (field) types which can be added to your projects or tasks. The available field types are: Single Line Text Multi Line Text Number Attachment Checkbox Single Select Multi Select Date URL Email User Percentage CurrencyLet's discuss each one of

PM_POPULAR_2

marketing

PM_PROJECT_SHEET_VIEW_2

PM_TASK_SHEET_VIEW_2

+1

Knowledge Base Article

 • 

Columns in Tasks

SH
Automatic Routing of Messages

Sprinklr offers automatic routing of messages to ensure that customer inquiries, complaints, and requests are handled promptly and efficiently. The Rule Engine can be used to set up rules that automatically assign incoming messages to specific teams or agents based on various criteria such as messag

Service

Knowledge Base Article

 • 

Assignment Engine Use Cases

SH
What can I do with Facebook?

Facebook is becoming a great social media platform for businesses. We shared reasons for your brand to be on Facebook in this article. Once your brand onboards on Facebook, there are multiple use cases to leverage it for customer experience management. This article covers some of these use cases:​E

Service

Knowledge Base Article

 • 

Introduction to Facebook

SH
Facebook platform policy for replying to Direct Messages

The Facebook Messenger Platform Policies are designed to help people and businesses connect effectively through Messenger to achieve meaningful outcomes. At the heart of this is the understanding that people and businesses need a seamless, reliable way to get something done - whether it is getting a

social

Knowledge Base Article

 • 

Send one time notifications to customers

SH
Sprinklr Marketing: Patch Changes (18.8.3)

With this release, deliver an enhanced customer experience with enhanced usability, parity gap addressal, consistent publishing and reporting, efficient content planning and seamless project management for impactful customer experiences!

marketing

Insights

social

Service

+1

Knowledge Base Article

 • 

v18.8.3 (October)