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Troubleshooting Errors in Digital Reporting

List of some errors and misinterpretations observed in Digital divided by the categoriesGeneralCommon ChallengeSolutionNot getting correct value in a custom metric from a date time metricCheck the metric type of the custom metric and change it to date time from numeric"Agent" is coming dif

Service

Knowledge Base Article

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Common Errors in Reporting

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Sprinklr + AppsFlyer API integration

Fetch and leverage Cohorts API data to monitor how effectively your ads are working, and optimize them accordingly. Sprinklr Marketing (Ads) has integrated the AppsFlyer Cohorts API to provide advertisers with a programmatic way to fetch cohort data. The cohort data helps advertisers track users and

Integrations

AppsFlyer

Knowledge Base Article

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AppsFlyer

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Reply Assistance

Sprinklr AI+ can assist you in several ways, such as expanding text to provide more detailed responses, analyzing tonality to ensure appropriate language use, translating messages to support multilingual interactions, and paraphrasing or correcting grammar to improve overall communication. By provid

Integrations

ChatGPT

Service

Knowledge Base Article

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Agent Assist

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What is ACW and its benefits? Why Sprinklr ACW?

After Call Work (also known as post-call processing) is the work a call center agent puts in after they complete a customer conversation. This work may include communicating a summary of the call and scheduling callbacks, among other things.How does ACW improve contact center performance Agent Perfo

Service

Knowledge Base Article

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Understanding ACW and its benefits

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TikTok Pull and Push via linked Business Account

TikTok Spark Ads allows you to leverage your organic content and create a more native experience with your advertising. There are two ways in which you can create Spark Ads:Using Authorized TikTok Posts (authorized via video codes). Learn more in this article.Using your own linked TikTok Business Ac

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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What is CSAT and How is it Scored?

Customer satisfaction has always been crucial to the health and growth of a business – but in this age of social media, unhappy customers wield greater power than ever before. An angry tweet, blog post, or Facebook rant may go viral, causing irreversible damage to a brand. On the flip side, satisfie

Service

Knowledge Base Article

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Customer Satisfaction Analysis

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How to Create Volumatic Ads Benchmarks in Bulk

To Bulk Import Advertising BenchmarksClick the New Tab icon . Under the Sprinklr Marketing - Advertising tab, click Ads Benchmarks within Analyze.Click the Import icon  in the top right corner of the Ads Benchmark window.On the Import Benchmark pop-up window, if you are importing benchmarks for the

marketing

Knowledge Base Article

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Creating a Benchmark

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Message Node

OverviewThe Message node is used to automate chatbot responses to users by retrieving and delivering pre-defined messages. It enables quick, consistent replies, helping streamline conversations and improve response time.Steps to Add a Message NodeOn the Journey Builder window, click the Plus icon an

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Journey Builder

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Account Migration

Account migration refers to the transfer of accounts and account information between workspace environments. Account migration copies inbound and outbound messages as well as account-level reporting data to a selected destination workspace environment. This article shares more details about the acco

social

Knowledge Base Article

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Manage Accounts

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Create event rules

In Sprinklr, the Rule Engine can be used to configure rules to automatically take action on various entities when the desired conditions are met. Rules act as an if-then statement: if a specific scenario is met, then a specific action will take place. Rules are completely customizable, allowing you

marketing

Event

Rule Engine

Knowledge Base Article

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Event Rules

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Understanding Trend Metrics

Reporting involves plotting of dimensions (which are attributes of the data) and metrics (which are measurements of the data). While creating a widget with Data Source as Social Analytics, you can plot either a lifetime metric or a trend metric. These are very different from each other, this article

social

Reporting - SES

Social - SES

Knowledge Base Article

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Reporting glossary

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How to Voice out Information to Customer

​Pre-requisite for configuring this node in IVR: Sprinklr Voice should be enabled for the environment and your user should have IVR View, Edit or Create permission​The Operator Says node allows us to define the messages played for users in the IVR. Within this node, you can enter text that will be c

Service

Knowledge Base Article

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Setup Brand Communication and Take Customer Input

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Analyse Asset Usage in Ads Reporting

To Report on Assets in Ads ReportingClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Reporting within Analyze.In the top right corner of the Ads Reporting window, click Add Widget.Provide a Name and select the desired Visualization Type for your widget.Under the Sele

marketing

Knowledge Base Article

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Create & Manage

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How to Edit Ads in Ads Manager Pivot

SUMMARYThis article will cover all the edit options available in ads manager pivot and how to take them. Editing an ad using ads manager pivotTo edit an entity, ensure correct permissions are enabled for your userNavigate to the ads manager pivot dashboard Click on 3 dots and click on view and edit

marketing

Knowledge Base Article

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Functionalities

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Configuring Guided Workflow Settings

OverviewThis article provides a concise guide to setting up and managing workflows within the Guided Workflow Manager. It outlines the steps to define workflow goals, customize process descriptions, and align workflows with specific use cases. By following this article, you can ensure accurate workf

Service

Knowledge Base Article

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Guided Workflow Manager

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Multiple Leaderboards in Sprinklr Advocacy

Sprinklr Advocacy now supports creating and managing multiple leaderboards directly from the Admin Console, eliminating the need for support tickets. This feature allows you to keep competitions fresh and boost engagement by customizing leaderboards based on time periods, content categories, or user

Advocacy - SES

social

Sprinklr Social

New Article

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Knowledge Base Article

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Gamification

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Standard Metrics Configuration

Sprinklr Service Reporting allows you to customize the definitions of Sprinklr’s standard service metrics for frequently used contact center key performance indicators (KPIs), such as Average Handle Time (AHT) and Service Level. This is done using Standard Metrics, which stores the definitions of fr

Sprinklr Insights

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Sprinklr Service

20.10

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Knowledge Base Article

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Standard Metrics

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Create and Manage Knowledge Base Categories

Categories are a way to organize content into groups based on their shared characteristics or properties. They help to make it easier for users to find the information they are looking for by providing a structured and intuitive navigation system.Categories can be created based on a variety of crite

26.1

Sprinklr Service

20.10

Service

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Knowledge Base Article

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Create and Manage Categories

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LinkedIn Event Ads

Live event ads help in maximizing registrations, live views, and lifetime views for your Company Page's LinkedIn Live Events. With live event ads, your targeted audience will see a different ad experience before, during, and after the event.​​BenefitsWith live event ads you can achieve the following

marketing

Knowledge Base Article

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Compose LinkedIn Ads

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How to Configure Ads Web Analytics at the Ad Account Level

This article will cover the process of configuring web analytics at an ad account level. This will automate the process of applying web analytics, Sprinklr will append web analytics in all URLs for that particular ad account.Configure Web Analytics For DomainClick the New Tab icon. Under the Governa

Paid Web Analytics

marketing

Web Analytics

tracking

Knowledge Base Article

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Configure Web Analytics at Ad Account Level