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Setting Up Response Custom Fields (Survey Level)

Survey Response Custom Fields allow you to store metadata related to individual responses or capture values derived from responses, either manually or through automated workflows. These key-value pairs can then be leveraged for analysis and custom reporting.Business Use CasesUsing Response Custom Fi

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Settings

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Refine your brand research using Search Operators in Listening advanced queries

More granular and specific mentions can be pulled with Search Operators in Advanced Queries, for your targeted research.​Sprinklr’s search operators (also known as advance operators) such as message, title, language, author, country, etc. (see the complete list here) can be used across Topics, Theme

Advanced operators

Insights

search operators

Knowledge Base Article

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FAQs and Advanced Use-cases

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Agent Self Monitoring - Voice (Inbound)

The Agent Self-monitoring Reporting Dashboard (Inbound) is a standard dashboard created for agents to provide a quick summary of an agent's inbound call activity. As an agent, you use this dashboard as a self-evaluation tool and view your performance for the selected timeframe. The dashboard pr

Service

Knowledge Base Article

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Overview of Simplified Inbound Agent Experience

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Conversation Screen Header

​The Conversation Screen header provides navigation options, logos, the title, and other available chat actions.​​Back ButtonBy default, we show a chevron icon as shown in the screenshot above. If you want some other icon, please raise a support ticket with the appId and the button icon (in svg form

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Sprinklr Service

Service

Updated Article

Knowledge Base Article

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Conversation Screen

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Sprinklr 16.10.0 - Sprinklr Marketing (Ads) Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

experience:space

New Capabilities and Enhancements

16.10 Release Notes

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release_note

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v16.10.0 (August-November)

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LINE Ads Reporting Dimensions

Leverage this detailed list of all LINE dimensions available in Sprinklr's Ads Reporting to gain more insight into your LINE Ads. Given below is a list of all LINE Dimensions, along with their descriptions.Native Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdown of Data by

marketing

Knowledge Base Article

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Reporting & Analytics

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Pinterest API Capabilities and Limitations in Sprinklr Distributed

Pinterest CapabilitiesCapabilitiesSupported in Distributed Web Platform (Desktop)NotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI

social

Pinterest

Social - SES

DST - SES

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Knowledge Base Article

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Channel Limitations (Distributed)

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Creating Alerts in Supervisor Console

You can create alerts to receive notifications about specific activities and events you want to monitor. These alerts keep you informed and enable you to take timely and appropriate actions when needed.This article covers the following sections:Create an Alert Customize an Alert Message Set Max

Service

Knowledge Base Article

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Creating Alerts

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Add and Clone a User

OverviewAdding or cloning users in Sprinklr helps you onboard your team by granting the required access and permissions. Once a user is added or cloned, they can accept the email invitation and update personal details such as first name, last name, phone number, and language, if needed. This article

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social

Sprinklr Social

New Article

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Knowledge Base Article

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Getting started

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Predictive Dialers

Definition: A predictive dialer is an automated outbound calling system designed to enhance contact center efficiency by automatically dialing numbers and connecting successful calls to available agents. It operates as a type of contact-first dialer, wherein calls are initially dialed to customers,

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Dialers

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Sprinklr Service: 18.11 Capabilities and Enhancements

Sprinklr's latest release offers exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint.

Sprinklr Service

marketing

Insights

social

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Knowledge Base Article

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v18.11 Fall Release (November)

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Amazon Ads Reporting: Metrics and Dimensions

Sprinklr has seamlessly integrated Amazon Sponsored Ads Reporting into its platform, enhancing your ability to analyze data for sponsored campaigns. This new feature supports Sprinklr's strategic growth into retail advertising, beginning with Amazon. To help you make the most of this integratio

marketing

Knowledge Base Article

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Advanced Use Cases

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TikTok Pull and Push via linked Business Account

TikTok Spark Ads allows you to leverage your organic content and create a more native experience with your advertising. There are two ways in which you can create Spark Ads:Using Authorized TikTok Posts (authorized via video codes). Learn more in this article.Using your own linked TikTok Business Ac

marketing

Knowledge Base Article

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Create TikTok Spark Ads

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Guided Workflow Screen Components - Appointment Slot

Overview The Appointment Slot node in a Guided Workflow offers users predefined time blocks for scheduling meetings, consultations, or services. This node dynamically fetches available slots based on configured calendars and displays them during the workflow, enabling seamless appointment booking. I

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Guided Workflow Canvas

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Changes in LinkedIn Campaign Hierarchy

Currently, in Sprinklr, you can view all LinkedIn ad entities based on a three-tier campaign structure, i.e. Paid Initiatives (dummy campaigns), LinkedIn Campaigns, and Creatives. This is done to maintain consistency within Sprinklr.Historically, the LinkedIn Campaign Manager supported a two-tier ca

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesChange Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI LimitationLike PinsNoAPI LimitationRepin a PinNoAPI LimitationReply to a Comment

Pinterest

Service

Capabilities and Limitations

Knowledge Base Article

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Pinterest Capabilites

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Live Chat Mobile - Storage Details

OverviewThis article provides an overview of how Sprinklr’s Live Chat Mobile SDK—available for React Native, Native, and Flutter applications—ensures a secure and personalised messaging experience. It details the types of data stored locally on the user’s device, the purpose of this data, and the se

Service

Knowledge Base Article

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Storage Details

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Viewing Responses with Default View

The Responses tab displays a table in which each row corresponds to a separate response. Within the Responses Tab, the Default View provides an extensive overview of all the responses collected from the survey.Please refer to the Survey Response Overview article for information on the use cases and

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

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Survey Response

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Facebook Ad Specs & Publishing Error Messages

You may get some common error messages while publishing your Ad Campaigns from Sprinklr. This may be due to your assigned permissions in Sprinklr or on native and can vary between different types of issues. In this article, you will learn about the error messages you may get along with actions to re

marketing

Knowledge Base Article

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Troubleshooting & FAQs

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Case Summary Extract

This documentation outlines the extract capturing case-level lifecycle data within digital interactions. The Case Summary Extract provides one row per unique case, reflecting the most current state of the case at the time of extract generation.The extract updates automatically whenever a case is cre

Knowledge Base Article

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Digital Data Extracts