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Business Locations FAQs

Below are some of the frequently asked questions about Business Locations –What is meant by Business Locations?Locations/Business Locations in Sprinklr are entities that allow users to add and manage physical business locations, collect location-specific sources, and organize based on any hierarchie

Insights

Knowledge Base Article

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FAQs

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Manage Accounts

Once you add an account within Sprinklr, you can view and edit your account details, add web analytics to your saved account, and deactivate/reactivate or remove the account permanently. Sprinklr supports over twenty-eight social channels. You can add an account from Account

marketing

Insights

social

Manage Accounts

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Knowledge Base Article

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Account

RS
Agent Readiness - An Overview

OverviewIn modern contact centers, ensuring consistent communication between agents and customers is critical. Technical issues such as microphone malfunctions, WebRTC connectivity problems, or unexpected system outages can disrupt the agent experience and lead to missed calls, reduced customer sati

Service

Knowledge Base Article

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Agent Readiness Overview

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Initiate Workflow Automatically on your Message

Create an initiate workflow rule to trigger workflows on all draft messages. This way you can automate the process of initiating workflows in bulk on messages based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the messages satisf

marketing

Workflow Engine

Rule Engine

Knowledge Base Article

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Draft Rules

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Initiate Workflow Automatically on your Media Assets

Creating an initiate workflow rule allows you to trigger workflows on all Media Assets. This way you can automate the process of initiating workflows in bulk on assets based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the media

marketing

Workflow Engine

Rule Engine

initiate workflow

Knowledge Base Article

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DAM Rules

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Initiate Workflow Automatically on your Request

Create an initiate workflow rule to trigger workflows on requests received via request forms. This way you can automate the process of initiating workflows in bulk on requests based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all th

marketing

Request Rules

Workflow Engine

initiate workflow

Knowledge Base Article

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Request Rules

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Set Task Queues automatically

Create a task rule to set task queues automatically based on certain criteria. This way you can automate the process of setting task queues in bulk based on certain well defined conditions. Users will need to set up the rule and enable it. Once the rule is enabled, all the tasks satisfying the condi

marketing

Task

Task Rule

Rule Engine

Knowledge Base Article

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Task Rules

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Scheduled Exports

Use Sprinklr's Scheduled Exports to set up automated exports of your Reporting Dashboards.Sprinklr’s Scheduled Exports allows you to set up automated as well as customizable exports of your Reporting Dashboards to keep your team informed. You can easily customize your export by selecting the fi

Service

Knowledge Base Article

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Reporting Use Cases

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Overview

In the digital age, communities thrive online, connecting individuals with shared interests, goals, or geographic locations. Sprinklr Communities is a powerful support tool that enables brands to enhance their communication with customers by providing a platform for building meaningful connections.

Service

Knowledge Base Article

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What is Community ?

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Applying Strategy Groups to Google Demand Gen Ads

You can apply Strategy Groups for Google Demand gen Ads and automate the management of budget, bid, and creative rotation to achieve your optimization objectives with a minimum cost per action. You can leverage this capability via Ads Manager, Ads Composer and Rule Engine.​Strategy Groups currently

marketing

Knowledge Base Article

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Advanced Use Cases

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Agent Screen Share Configuration

To enable agent screen sharing, begin by creating an Agent Screen Share template within the Digital Asset Manager. This template invites your customers to participate in a screen-sharing session with one of your agents for personalized assistance and support.Following this, integrate the template in

Sprinklr Service

20.10

Service

Updated Article

Knowledge Base Article

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Agent Screen Share

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Citrix Media Offloading for Voice Calls

IntroductionMost Sprinklr Service Voice (CCaaS) customers use Sprinklr directly on their own computers. However, some organizations—especially those with strict security or centralized IT requirements—run agents inside a virtual desktop environment (VDI) like Citrix. In these setups, agents log into

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Sprinklr Service

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Knowledge Base Article

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Citrix Media Redirection for Voice Calls

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Guided Workflows - User Roles and Permissions

Sprinklr’s Guided Workflows offers a modular permission system that allows administrators to assign specific access levels to users based on their roles and responsibilities. This ensures secure, scalable, and efficient collaboration across teams.This article outlines the available permissions for e

Service

Knowledge Base Article

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Introduction to Guided Workflows

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How to Iterate On Variable Number of Data

In IVR systems, a loop node is a powerful node that allows for efficient and dynamic handling of list or array variables. When dealing with collections of data, such as a list of accounts or transactions, the loop node enables the system to iterate through each element of the array, performing speci

Service

Knowledge Base Article

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How to Setup Business Logic

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Community Builder Overview

Community Builder serves as a comprehensive and versatile solution for managing and configuring online communities. By offering a wide range of customization options, from layout and design to features and functionalities, Community Builder enables administrators to create unique and engaging enviro

Service

Knowledge Base Article

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What is Community ?

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Deep Dive into the Queue Monitoring Screen

The Queue Monitoring screen is a centralized, real-time dashboard that allows supervisors to monitor work queues, view the agents assigned to those queues, and track their current statuses and states.All the queues shared with the supervisor are accessible from the left of the screen. Supervisors ca

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Knowledge Base Article

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Deep Dive into the Queue Monitoring Screen

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Guided Workflow Screen Components - Dynamic Table

The Dynamic Table screen component lets Guided Workflow builders present structured data directly within a workflow step. This component is designed for admins and workflow designers who need to show real‑time information—such as search results, catalog items, availability lists, or status updates—t

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Sprinklr Service

20.10

Service

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Knowledge Base Article

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Guided Workflow Canvas

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How to Apply Asset Custom Properties

1.How To Copy Custom Properties of Assets to Ad Creatives:-1.Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Creative Library within Plan.​2.In the top-right corner of the Creative Library window, click Add Creative.​3.Upload/Add the asset to be used in your creative. F

Knowledge Base Article

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Create & Manage

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AI Model FAQs

What are AI Models in Location Insights?The industry-specific NLP-based models which are trained on specific industry data to ensure high accuracy are known as AI models. These AI models can also be custom-built for LI clients on their set of data.What are the different types of AI models available

Insights

Knowledge Base Article

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FAQs

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Guided Workflow Screen Components - Password Input

OverviewThe Password Input component is primarily used in customer-facing Guided Workflows (GWs) to securely collect passwords for verifying a user's identity. When entering the password, the characters are masked (usually represented by dots) to maintain confidentiality. Users can reveal the passwo

Service

Knowledge Base Article

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Guided Workflow Canvas