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Manage Long-Term Plans

Long-Term Plans (LTPs) provide extended-range forecasts designed to help organizations anticipate staffing needs over many months or years. LTPs offer improved accuracy compared to short-term forecasts by analyzing trends at a broader scale and generating projections in a week-by-week view. When you

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Long-Term Plans

SH
Define Daily, Weekly, Monthly Threshold for the Callers

​Pre-requisite for configuring this: Sprinklr Voice should be enabled for the environment and you have Create or Edit permission for Call thresholding.​Threshold setup should be enabled for the partner, To enable Threshold settings, we need to enable redis database in order to update blacklist Profi

Service

Knowledge Base Article

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Define daily, weekly, monthly threshold for the callers

SH
Ability to Configure Custom Work Week

Your organization may want to start a month or a week with a different date or a day respectively, as contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until

Service

Knowledge Base Article

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Custom Work Week Configuration

RS
Service Channels

To access articles detailing the supported channels for Conversational AI, please visit the following link: Service Channels - Sprinklr Help

Service

Knowledge Base Article

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Service Channels

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Configure a rule to resend surveys

How by configuring rules, you can resend surveys to customers across multiple channels leveraging custom automation triggers.After building surveys in the Survey Builder and sending them to customers, you can establish the scenarios under which you send the survey reminders to customers using the Re

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Difference between Advanced Publisher and Quick Publisher

You can create content within Sprinklr from the Advanced Publisher and the Quick Publisher. You should use Quick Publisher when you have the copy and creative ready for your post and want it to be published urgently whereas Advanced Publisher is used when-You do not have the copy/creative ready and

Advanced Publisher

marketing

Expanded Publisher

publishing

+2

Knowledge Base Article

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What is Advanced Content Publishing?

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Create Survey Response Rules

In addition to Case Rules that allow you to automate the sending of surveys based on Case conditions, Sprinklr supports a specific Rule type, Survey Response Rules. Survey Response Rules allow you to automate queue assignments based on the responses you receive to Surveys.For example, if a responder

Surveys

Service

Rule Engine

Knowledge Base Article

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Sending Surveys

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Download Media Directly from UGC ​

Sprinklr allows you to download media directly from UGC posts. You can quickly access and download the user-generated content without having to navigate to external sites or DAM.​With the Download option of Media for approved assets, you can simply download the content into your system, which can be

social

Social - SES

UGC - SES

Knowledge Base Article

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UGC Assets

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Adding and Configuring User Level Widgets

User-level widgets are not included in the personas by default. When Quality Management (QM) is enabled, the QM home screen does not automatically display these widgets. You will need to manually add the user-level widgets to the appropriate QM personas.There are three user-level widgets available f

Service

Knowledge Base Article

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User Level Evaluation

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About the Google Analytics 4 Ads Integration

​Google Analytics 4 is an analytics service that enables you to measure traffic and engagement across your websites and apps.Google Analytics 4 Integration allows you to track key Google Analytics 4 metrics and apply custom campaign parameters that can help you improve your marketing and campaign pe

marketing

Knowledge Base Article

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Getting Started

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Viewing Reddit Ads Campaigns in Ads Manager

Click the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Manager within Analyze.In the filters container from the top dashboard bar, click Channel and select Reddit to filter the corresponding campaigns. Click the View and Edit icon alongside a campaign to apply Sprinklr-spe

marketing

Knowledge Base Article

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Ads Publishing

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Create an iMessage template

The quickest and easiest way to provide a richer user experience is to use standard business chat interactive messages like List Pickers and Time Pickers. For additional functionality, you can design a customer experience, that's delivered through an iMessage app (standalone or integrated into

Service

Knowledge Base Article

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iMessage Apps

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Dialogue Tree Reporting

OverviewReporting gives an insight into your dialogue tree performance. With the data in hand, you can get a better understanding of what parts of your dialogue tree work and what interactions require additional improvements.Steps to view Dialogue Tree ReportingOpen the Conversational AI Persona App

Knowledge Base Article

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Dialogue Tree Level Reporting

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Set Priority to your Requests

Create a request rule to automatically categorize your requests based on the type of request. This way you can ensure that all the high priority requests are never deprioritised. You can also group requests based on priority or filter them as necessary in production dashboards. Once the rule is enab

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Reddit Ads Reporting Dashboards

Users can view Reddit data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking

marketing

Knowledge Base Article

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Reporting and Analytics

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Bluesky as a Benchmarking Source

Bluesky is a social media platform, similar to X (formerly Twitter), where you share short-form content including text, images, and videos. With Bluesky now available as a Benchmarking source in Sprinklr, you can capture and analyze public conversations from the platform to uncover emerging trends,

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Bluesky

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Understanding Organic and Paid metrics

This article will help you understand how are organic and paid metrics differ from each other. Definitions of Metrcis we receieve in Social AnalyticsDefinitions for Various metrics​ ​ OrganicPaid​ Total​Impressions​Number of times users viewed the post in their feed or in brand's timeline​Numbe

Metrics

social

paid metrics

Reporting - SES

+5

Knowledge Base Article

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Reporting glossary

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View Reporting Dashboard (Distributed Users)

Reporting dashboard in the Distributed Platform centralizes data from all the social channels and accounts to provide insight into social performance. Here, the users can filter the dashboard and drill down into the widgets to get specific as well as different combinations of data. Before You

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Service

Knowledge Base Article

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Post Voicebot Handling

RS
Digital Queue Performance Report

The Digital Queue Performance Report provides queue-level visibility into how contacts flow through digital queues and how efficiently they are handled by agents, using Contact ID as the core unit of measurement. While the report focuses on digital queues, Contact ID is a shared construct across bot

Service

Knowledge Base Article

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Detailed Report Glossary