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Social Channels Capabilities

Channels Capabilities The table below is an overview of Sprinklr's supported capabilities and functionality by different social channels.ChannelEngagementPublishingReportingAdvocacyAgodaNoNoNoNoApple Business ChatYesNoYesNoBazaarVoiceYesNoYesNoBlueskyYesYesYesNoClassifiedNoNoNoNoDiscordYesYesYe

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social channel capabilities

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Channels

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WhatsApp Payments via PIX Code

Sprinklr supports WhatsApp payments using PIX, Brazil’s instant payment method. A PIX code is a unique identifier that customers paste into their banking app to complete a transaction securely.Brands can share PIX payment details on WhatsApp using the Order Details and Order Status templates. After

Service

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WhatsApp Payments

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Creating an Automated Checklist

The Automated Checklist is a standardized scoring framework used to evaluate agents and assess individual cases based on critical quality, compliance, and performance indicators. This checklist ensures that every interaction, decision, or outcome is assessed against consistent and measurable paramet

Sprinklr Service

20.10

Service

Updated Article

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Checklist Creation

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Sprinklr Service: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Post 17.1 Changes

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17.4 New Features

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v17.4.0 (April)

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React Native - v11.1.1

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 11.1.1Supported Versions: Starting August 2025

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Older Versions

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React Native - v12.1.2

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.1.2Supported Versions: Starting August 2025

Service

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Older Versions

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React Native - v12.0.0

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionLive Chat Release: 12.0.0Supported Versions: Starting August 2025

Service

Knowledge Base Article

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Older Versions

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Care Console Components

Care Console offers omnichannel interaction within one platform. Agents can interact with customers and switch quickly between channels, easily manage calls, emails, web chat and social media interactions from one screen.​Access Care ConsoleTo access Care Console, follow these steps:1. Click the New

Sprinklr Service

20.7.1

Service

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Introduction to Unified Agent Desktop

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Sprinklr 17.1.0 – Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can

17.1 Release Notes

17.1 New Capabilities

17.1 New Features

17.1 Modern Research Release Notes

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v17.1.0 (January)

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.General CapabilitiesFunctionality Sprinklr SupportedNote​Update Cover Photo (One or more accounts at a time)​NoAPI LimitationCreate audience profilesYes YouTube CommunitiesNoAPI LimitationYou

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Capabilities and Limitations

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Sprinklr Marketing: 20.2 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints.

marketing

Insights

social

Service

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20.2 Release (4th Feb '25 Onwards)

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Sprinklr v16.2.0 - Sprinklr Marketing Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can clic

experience:space

product:marketing

Winter Release 2021

16.2.0

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v16.2.0 (February)

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Sprinklr Service: 17.7 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

Modern Care

Post 17.4 Patch Changes

release_note

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v17.7.0 (July)

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React Native 13.0.3

You can integrate Live Chat into your brand’s React Native mobile application to provide real-time chat support for your customers. Sprinklr offers a comprehensive Live Chat Mobile SDK to enable this functionality.Live Chat SDK VersionVersion: 13.0.3Supported Versions: Starting August 2025, Live Cha

Service

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Older Versions

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Sprinklr Marketing: 26.1 Release Notes

Sprinklr Marketing unifies and enhances marketing efforts across channels. It centralizes content creation, campaign management, and performance analytics for both organic and paid campaigns. This release introduces new capabilities designed to enhance customer experiences across all touchpoints. Ma

marketing

Insights

social

Service

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26.1 Release (7th Jan '26 Onwards)

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TikTok Advertising Parity

Learn about Sprinklr's capabilities on TikTok advertising that are at par and even better than you can get on the native platform.​Last reviewed: 4th Nov 2025Last updated: 4th Nov 2025 Notes: The last reviewed date denotes when the article was reviewed for any changes.The last updated date deno

marketing

Knowledge Base Article

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Advertising Channel Parity

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Sprinklr v16.5.0 - Sprinklr Social Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below! Navigation TipsRead through the release notes below, or you can

article:reference

release_note

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v16.5.0 (July)

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Capabilities and Limitations for Major Social Channels

Below is detailed summary of Sprinklr's supported capabilities and functionality by different social channels.​Facebook​FeatureActionDesktopMobileNotesGeneral CapabilitiesPage (Global / Local)AuthenticateYesNo​URL to native account pageAuthenticateYesNo​Business Manager AccountAuthenticateYesNo

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social channel capabilities

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Channels

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YouTube Capabilities and Limitations

In this article, we will cover the capabilities and limitations of YouTube within the Sprinklr platform.Publishing CapabilitiesFunctionality Sprinklr SupportedNoteFor details on media recommendations, see YouTube Media Recommendations.​Publish videos​Yes Publish ShortsYesAdd info cards to videosNoAP

social

Knowledge Base Article

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Know More

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Conditions applicable with Paid Rule

You can create a Paid rule at the Customer level. To learn about the navigation to Rule Engine, see About the Rule Engine.Steps To create a Paid ruleClick the New Tab icon. Under the Sprinklr Social tab, click Manage Rules within Optimize.In the top-right corner of the Rule Engine window, click Crea

paid rules

social

Rule Engine

Knowledge Base Article

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Paid rules