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Configure Stage SLA Rules

Stage SLA is a feature that allows you to configure and measure the time it takes for an inbound message to travel through the various ‘stages’ of your workflow. Using Stage SLA, you can create custom stages and measure the time between them for more effective operational measurement and analysis.St

automation

stage sla

article:howto

social

+3

Knowledge Base Article

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SLA rules

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Assets in Production Dashboards

Streamline your content production process with ease by managing assets using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your assets. Within the Production dashboar

DAM

marketing

assets

Production Dashboard

Knowledge Base Article

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Overview

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Avoid Duplicates while Adding Assets in Asset Manager

Deduplication flow in the Asset Manager allows brands to:Reduce Clutter and Confusion of Assets in DAM.Error free Reporting of Assets.Publishing of Assets without Ambiguity.​Notes:

DAM - SES

Deduplication Flow

social

Deduplication flow while adding assets

+3

Knowledge Base Article

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Advanced Capabilities

RS
Activity Audit for Agents and User Groups

The Activity Audit feature enables tracking and reviewing modifications to agents and user groups. It generates a comprehensive log of changes, detailing both the source and nature of the adjustments. For user groups, you can monitor updates to priority order and assignment settings. Additionally, a

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

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Setting up Agents for Routing

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Export Options in Social Reporting

Reporting Export offers a way to download the information from your Reporting dashboards or widgets in a variety of formats. You may download the reporting data in PDF, Excel spreadsheet, or PNG formats. You may also opt to schedule exports to automate the download of data and to schedule an email c

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Outbound Voice Architecture

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.​Key FeaturesCompre

Service

Knowledge Base Article

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High Level architecture of Outbound

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Review De-Duplication in Product Insights

What is reviews deduplication?Customers write reviews for the products or services they purchased or used or had experience with, on e-retailer sites such as amazon.com, bestbuy.com, target.com, samsung.com, and others. These reviews are an important source of customer feedback to understand what pr

Insights

Knowledge Base Article

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Advanced Concepts

RS
Evaluation Report

The Evaluation Report offers an in-depth overview of evaluations conducted by auditors. It includes detailed audit-level information, such as the total number of checklist responses, profiles of the users performing the evaluations, key timestamps throughout the evaluation process and a breakdown of

Service

Knowledge Base Article

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Detailed Report Glossary

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

social

Knowledge Base Article

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Know More

RS
PII Masking and Data Protection

The Personally Identifiable Information (PII) Masking in Sprinklr refers to the process of identifying and securing sensitive personal information with the platform to ensure compliance with data privacy regulations (like GDPR, CCPA) and protect user data from unauthorized access.​It involves hiding

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Masking Templates

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

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Create Live Chat Application

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Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

Service

Knowledge Base Article

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Engage with customers one-on-one

RS
Reporting of PII Masking

Note: This feature applies only to the Universal Message Masking template.You can now generate message-level reporting for the number of cases masked using the Masking Configuration in the Reporting Dashboard. This helps you evaluate template performance and test accuracy for debugging scenarios by

Service

Knowledge Base Article

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Masking Templates

SH
How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

marketing

Advertising

Knowledge Base Article

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Advanced Use Cases

RS
Reporting Preferences

You can customize the format of date timestamps and duration metrics in your reports based on your preferences. For instance, as a supervisor, you may prefer a detailed view of timestamps down to seconds and durations measured in seconds. However, as a center head, you might prefer to see concise nu

Service

Knowledge Base Article

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Reporting Preferences

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Viewing Google DV360 Campaigns in Ads Pivot

View DV 360 Insights in Ads PivotClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, click Ads Pivot within Analyze.On the Pivot Manager window, create a new Pivot Table for DV360 analysis. Add the relevant metrics and dimensions against which you want to derive insights from the

marketing

Knowledge Base Article

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Ads Publishing

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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

marketing

20.10

Updated Article

+1

Knowledge Base Article

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Publish TikTok Ads

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Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

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v17.4.0 (April)

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New Marketplace UX for Google Analytics Integration

This article explains the updated marketplace user experience (UX) for Google Analytics connectors.Note: To access New Marketplace in your respective environment, enable the following Dynamic Property:Partner-level - NEW_MARKETPLACE_ENABLEDClient-level - v3MarketplaceEnabledAdditionally, to enable c

Integrations

Google Analytics

New Marketplace

#integrations

Knowledge Base Article

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Google Analytics

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Assignment Wait Reasons

There might be some scenarios where a case arrives in a work queue but the algorithm hasn’t yet been able to assign a suitable agent. In such scenarios, assignment wait reasons are generated, which show why a case is still waiting in the work queue for agent assignment.The Assignment Wait Reasons fe

Service

Knowledge Base Article

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Assignment Failures & Troubleshooting