Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (5.8K)

SH
Reporting Charts

Sprinklr Reporting provides multiple Visulization Techniques to view the data in a widget. While configuring a widget , Visualization Type has to be selected. This can be modified later by editing the widget. TermDescriptionPivot TablePivot Table displays multiple dimensions and attribute levels whi

Service

Knowledge Base Article

 • 

Data Visualisations

SH
Sprinklr 17.1.0 – Sprinklr Insights Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!​Navigation TipsRead through the release notes below, or you can

17.1 Release Notes

17.1 New Capabilities

17.1 New Features

17.1 Modern Research Release Notes

release_note

 • 

v17.1.0 (January)

RS
Profiles and Profile Lists

The Audience Profiles, Lists, and Segments components within Customer Feedback Management streamline contact management and facilitate the organization, searching, and filtering of profile information. Audience Profiles help in organizing and filtering this profile data. Profile Lists and Segments a

Sprinklr Insights

Updated Article

26.4

Knowledge Base Article

 • 

Audience Management

SH
Data Collection using File Upload Connector

Marketers have a high volume of customer data offline, and thus it is difficult to manage and use it for customer experience efforts. Sprinklr offers data onboarding using File Upload to import any amount of offline data to feed into outbound campaigns.  ​To start importing offline lead lists/f

Service

Knowledge Base Article

 • 

Connectors in Data Collection

SH
Reply Box Functionalities

The Reply Box is a core component of Care Console where agents compose and send responses to customer messages. It provides the tools required to compose, format, and send replies across supported channels.​Agents can draft responses, select Smart Responses, add notes, choose reply accounts and repl

26.1

Sprinklr Service

20.10

Service

+1

Knowledge Base Article

 • 

Introduction to Unified Agent Desktop

RS
Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

social

Knowledge Base Article

 • 

Getting started

SH
Survey Questions Types

You can add survey questions using different question types such as multiple-choice, rating scales, and open-ended questions, among others. This ensures that the survey questions are relevant to your target audience.​ The type of question you select will determine the way that your customers provide

Surveys

Service

Knowledge Base Article

 • 

Survey Builder

RS
Manage Work Types in Sprinklr WFM

Work Types (formerly Workloads) help you organize and forecast the different kinds of work your teams handle in Workforce Management. Each Work Type represents a specific combination of Channel, Queues, and Skills that feeds into staffing and forecasting models.This article outlines the essential st

Sprinklr Service

20.7.1

20.10

Service

+1

Knowledge Base Article

 • 

Manage Work Types

RS
Components of Execute Action Node

The Execute Action Node is a powerful and versatile tool that drives automation within guided workflows, enabling seamless task execution and process optimization. By automating key actions, it eliminates manual intervention, reduces errors, and accelerates operational efficiency.One of its standout

26.1

Sprinklr Service

Service

Updated Article

Knowledge Base Article

 • 

Guided Workflow Canvas

SH
Auto Boost Rule Conditions & Actions

Leverage auto boost rules in Rule Engine to automatically boost your organic posts and enhance their performance.​Sprinklr allows you to automate boosting an organic post for your social media channels using Auto Boost Rules in Rule Engine. By configuring rules for automatically boosting a post, you

marketing

Advertising

Paid Rules Engine

Knowledge Base Article

 • 

Getting Started

SH
Configure where and when prompt will trigger

While a creative contains the content you want to display, an Intercept defines when and where to display said creative.One intercept can be linked to one or multiple creatives. To create an intercept, open your proactive prompt folder, Select "Intercepts" from the drop down on the top rig

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

 • 

Configuration Steps

RS
Agent Concurrency Report

The Agent Concurrency Report offers insights into the time agents spend on individual cases while simultaneously managing one or more assignments. Analyzing the duration spent on concurrent case assignments provides a detailed understanding of how agents allocate their time across multiple cases. Wh

Service

Knowledge Base Article

 • 

Detailed Report Glossary

RS
Sprinklr Live Chat Cookies and Storage Details

This page outlines the storage mechanisms (cookies and local storage) used by Sprinklr Live Chat, the types of tokens maintained, and how they are managed under consent frameworks. It also explains the proposed token categorization, and how consent management is integrated with a Consent Management

Service

Knowledge Base Article

 • 

Website Installation

SH
Configuring an ACW and ACW Builder Components

The ACW (After Call Work) module automates the after call work processes, allowing businesses to define custom workflows and streamline repetitive tasks. With advanced automation capabilities, agents can update customer records, generate follow-up tasks, and integrate with other systems for seamless

Sprinklr Service

20.7.1

Service

Updated Article

Knowledge Base Article

 • 

Introduction to all components of ACW

RS
Deleting Screen Recordings

Deleting screen recordings is a crucial capability for maintaining regulatory compliance, safeguarding sensitive data, and optimizing storage usage. Organizations often need to remove recordings after a defined retention period or under specific conditions, and Sprinklr supports this through both au

Knowledge Base Article

 • 

Screen Recording

SH
Bulk Import Assets

Bulk upload enables you to import up to 1,000 assets in a single action, streamlining the process of building your content library. Assets can be added via a .zip file or through direct URLs, offering greater flexibility in how you manage your uploads. This functionality now supports Post assets acr

DAM - SES

social

Bulk import assets

Assets Bulk Import

+2

Knowledge Base Article

 • 

Manage assets

RS
Add Guest Users in Sprinklr

Adding Guest Users to Sprinklr allows adding non-licensed users to Sprinklr. A guest user can only derive value from Sprinklr reporting dashboards. The guest user in Sprinklr will not have Sprinklr access. Going forward, admins can schedule an email containing the exported report to the added guest

Knowledge Base Article

 • 

Add Guest Users in Sprinklr

SH
Monetise Videos from Sprinklr

Sprinklr allows you to monetise your owned content published as Video posts. You can claim ownership of your content around the globe, and get control on the access to use and post your owned content on Social Media channels like Facebook, Youtube & Twitter. Account set up for monetisationFacebo

social

Knowledge Base Article

 • 

Other Publishing Capabilities

SH
Agent Self Monitoring - Voice (Outbound)

The Agent Self-Monitoring Reporting Dashboard (Outbound) is a standard dashboard created for agents to provide a quick summary of an agent's outbound call activity.As an agent, you can use this dashboard as a self-evaluation tool and view your performance for the selected timeframe.The dashboar

Service

Knowledge Base Article

 • 

Reporting

RS
Persona App Settings for Call Controls

Customizing the call controls for agents can be done through the Persona App Manager within Sprinklr.​Sprinklr enables administrators to customize the call control experience for agents through Persona-level configurations. These settings ensure that agents see only the relevant call actions, dialer

26.1

Sprinklr Service

New Article

Service

Knowledge Base Article

 • 

Persona App Settings for Call Controls