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Manage Long-Term Plans

Long-Term Plans (LTPs) provide extended-range forecasts designed to help organizations anticipate staffing needs over many months or years. LTPs offer improved accuracy compared to short-term forecasts by analyzing trends at a broader scale and generating projections in a week-by-week view. When you

Sprinklr Service

26.7

Updated Article

26.4

Knowledge Base Article

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Long-Term Plans

SH
Standard Inbound Extract Reporting

The inbound report provides the validation on all the inbound calls/cases observed at the Agent, Case, and Campaign level interactions.User Persona: Managerial LevelUnique Customer ExtractThis report provides the overall Call count & time stats for all the calls received from every customer. Eac

Care Reporting

Service

Knowledge Base Article

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Standard Inbound Voice Dashboards

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Ability to Configure Custom Work Week

Your organization may want to start a month or a week with a different date or a day respectively, as contrary to the standard calendar. For example, starting a month from the 4th day of a standard calendar month until the 3rd day of the immediate next month, or starting a week from Wednesday until

Service

Knowledge Base Article

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Custom Work Week Configuration

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Set Priority to your Requests

Create a request rule to automatically categorize your requests based on the type of request. This way you can ensure that all the high priority requests are never deprioritised. You can also group requests based on priority or filter them as necessary in production dashboards. Once the rule is enab

marketing

Rule Engine

Requests

Knowledge Base Article

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Request Rules

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Bluesky as a Benchmarking Source

Bluesky is a social media platform, similar to X (formerly Twitter), where you share short-form content including text, images, and videos. With Bluesky now available as a Benchmarking source in Sprinklr, you can capture and analyze public conversations from the platform to uncover emerging trends,

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Bluesky

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View Reporting Dashboard (Distributed Users)

Reporting dashboard in the Distributed Platform centralizes data from all the social channels and accounts to provide insight into social performance. Here, the users can filter the dashboard and drill down into the widgets to get specific as well as different combinations of data. Before You

social

Social - SES

DST - SES

Knowledge Base Article

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Reporting (Distributed User)

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Introduction to Post Voicebot Handling

Voicebots play a crucial role in automating customer interactions and handling basic queries in customer service. However, there are scenarios where further actions are required after the initial interaction with a voicebot. This article explains the possible scenarios for post-voicebot handling ens

Service

Knowledge Base Article

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Post Voicebot Handling

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Dialogue Tree Reporting

OverviewReporting gives an insight into your dialogue tree performance. With the data in hand, you can get a better understanding of what parts of your dialogue tree work and what interactions require additional improvements.Steps to view Dialogue Tree ReportingOpen the Conversational AI Persona App

Knowledge Base Article

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Dialogue Tree Level Reporting

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Reddit Ads Reporting Dashboards

Users can view Reddit data by making a custom dashboard or selecting an existing standard dashboard build for easy understanding.Using Custom DashboardClick the New Tab icon. Under the Sprinklr Marketing - Advertising tab, select Ads Reporting within Analyze.Create a reporting dashboard by clicking

marketing

Knowledge Base Article

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Reporting and Analytics

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Understanding Organic and Paid metrics

This article will help you understand how are organic and paid metrics differ from each other. Definitions of Metrcis we receieve in Social AnalyticsDefinitions for Various metrics​ ​ OrganicPaid​ Total​Impressions​Number of times users viewed the post in their feed or in brand's timeline​Numbe

Metrics

social

paid metrics

Reporting - SES

+5

Knowledge Base Article

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Reporting glossary

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Facebook Messenger Configuration

Sprinklr lets you configure the Welcome Screen and Persistent Menu for Facebook Messenger, allowing you to trigger automatic templated interactions with customers through a menu option in Facebook Messenger. The article states steps to set up a persistent menu for facebook messenger.Configure Facebo

social

Knowledge Base Article

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Manage Facebook accounts

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Activity Audit for Agents and User Groups

The Activity Audit feature enables tracking and reviewing modifications to agents and user groups. It generates a comprehensive log of changes, detailing both the source and nature of the adjustments. For user groups, you can monitor updates to priority order and assignment settings. Additionally, a

26.1

Sprinklr Service

New Article

Service

+1

Knowledge Base Article

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Setting up Agents for Routing

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Digital Queue Performance Report

The Digital Queue Performance Report provides queue-level visibility into how contacts flow through digital queues and how efficiently they are handled by agents, using Contact ID as the core unit of measurement. While the report focuses on digital queues, Contact ID is a shared construct across bot

Sprinklr Service

Service

Updated Article

26.4

Knowledge Base Article

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Detailed Report Glossary

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Sprinklr Marketing: 17.4 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.4 Release Notes

Modern Marketing New Features

Modern Advertising New Features

17.4 New Features

release_note

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v17.4.0 (April)

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Create an iMessage template

The quickest and easiest way to provide a richer user experience is to use standard business chat interactive messages like List Pickers and Time Pickers. For additional functionality, you can design a customer experience, that's delivered through an iMessage app (standalone or integrated into

Service

Knowledge Base Article

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iMessage Apps

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Send hsm template as a reply in an ongoing conversation

Once 24 hours have passed since the last customer message you can only send these approved HSM template messages. There are multiple ways in which you can send these messages, one of which is "manually sending one such message in an ongoing conversation". Use CaseIf an agent needs to send

Service

Knowledge Base Article

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Engage with customers one-on-one

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Reporting of PII Masking

Note: This feature applies only to the Universal Message Masking template.You can now generate message-level reporting for the number of cases masked using the Masking Configuration in the Reporting Dashboard. This helps you evaluate template performance and test accuracy for debugging scenarios by

Service

Knowledge Base Article

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Masking Templates

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Service Channels

To access articles detailing the supported channels for Conversational AI, please visit the following link: Service Channels - Sprinklr Help

Service

Knowledge Base Article

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Service Channels

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YouTube Channel Updates

Keep up with the latest YouTube Channel updates here.​Youtube Channel UpdatesMarch 2023Monetise Youtube Video - Youtube has rolled out Content ID APIs allowing us to monetise Youtube Videos from Sprinklr. To know more about how to monetise Youtube Videos please check out Monetise Videos from Sprinkl

social

Knowledge Base Article

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Know More

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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

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v17.10 (November)