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Understanding Insecure Inputs: Why Certain Characters and Patterns Are Restricted

Certain characters or patterns in inputs may trigger warnings due to their potential use in executing malicious actions. To ensure everyone’s safety, our site employs rigorous security protocols. This article elucidates the rationale behind the restriction of specific inputs and provides illustrativ

DAM - SES

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Social - SES

Knowledge Base Article

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Getting started

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Source Citation

IntroductionIn this article, we illustrate the metadata provided against each of the file types, once they are fetched. Note: To understand the Generative AI responses, visit this article: Understanding Generative AI Responses. When reviewing the output in Raw Response, you can identify the sources

Service

Knowledge Base Article

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Setting up FAQ+ bot

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Quora as a Listening source

By adding Quora as a Listening source, you can listen to and learn from Quora data in real-time.​Quora is a question-and-answer platform that allows users to ask and answer questions about anything. It has a community of over 150 million people actively participating in discussions. Sprinklr support

Insights

Knowledge Base Article

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Quora

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Adding embedded code within website

Website Distribution enables companies to obtain immediate feedback from their website visitors by integrating surveys on selected web pages. This feature assists in collecting information about user experience, preferences, and behaviors, allowing for data-informed decisions to enhance website usab

Sprinklr Insights

New Article

26.4

Knowledge Base Article

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Website Distribution

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Agent Assist Capabilities

Agent Assist includes a range of capabilities designed to enhance the efficiency and effectiveness of customer service representatives, leading to real-time case resolution. Some of these capabilities include:AI-Powered Agent AssistThese features leverage AI technology to provide intelligent recomme

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Knowledge Base Article

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Basics of Agent Assist

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Reply to Selected Message in the Conversation History in Distributed

Distributed users can reply to selected messages in the conversation history in the Inbound Column. Whenever a user performs a reply action on any inbound message (this is applicable for all engagement actions like - Reply, Comment, DM, etc.), a conversation tab will op

Reply to Selected Message in the Conversation History

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Distributed

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Knowledge Base Article

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Engagement (Distributed User)

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Compose Snapchat Commercial Ads

Snapchat Commercials are non-skippable six-second or more video ads that appear within Snap Ads. You can compose Snapchat ads using this new video ad format from the Sprinklr Ads Composer.Use CasesDrive awareness using unskippable video ads that appear during high-quality pr

marketing

Knowledge Base Article

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Compose Snapchat Ads

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Shortcuts in Care Console

ActionsKeyboard ShortcutsOpen the macro box at the case levelCmd/Ctrl + mSend a messageCmd/Ctrl + EnterIf you wish to define shortcuts for specific channels and not for others (such as email), you can create channel-specific configurations to determine whether a particular channel should have no sho

Service

Knowledge Base Article

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Agent Desktop Shortcuts

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Textarea Field

The article outlines the steps to create a Textarea Field in Entity Studio. Textarea allows you to input and editmultiple lines of text. Creating a Textarea Field in Entity StudioNavigate to Launchpad. From the Sprinklr Service tab, click Entity Studio from the Persona Apps section. The Entity Manag

New Article

26.4

Sprinklr Platform

Knowledge Base Article

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Fields and Relationship

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Linkedin Capabilities and Limitations

In this article, we will cover the capabilities and limitations of Linkedin within the Sprinklr platform.General CapabilitiesCapabilitiesSprinklr Supported (Company Account)Sprinklr Supported (Profile Account)NotesManage Company Pages, Showcase PagesYesNoManage ProfilesNoYesManage ProductsNoNoManage

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Knowledge Base Article

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Capabilities and Limitations

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Publish an Instagram Story via Direct Publishing

Instagram Stories allows Instagram users to share photos and videos to their "Story" -- which is visible to followers of the user's Instagram account -- and to specific users the Story's sender follows. Like in Snapchat, Instagram Stories are ephemeral, meaning they disappear after 24 hours. This ar

social

Knowledge Base Article

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Publishing on Instagram

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Videos as a Listening source

By adding Videos as a Listening source, you can listen to and learn from video data.Sprinklr supports Video as one of its multiple Listening Sources. Web Videos are short, recorded, viewable files linked to a website or an electronic message to educate or transfer visual information from one user to

Insights

Videos as a Listening sources

Knowledge Base Article

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Videos

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Task approval via email for external users

Manage and update task status via email without logging into Sprinklr.External Users who do not have an account with Sprinklr can take action on tasks via emails without logging in on the Sprinklr platform. Once assigned with tasks via workflow engine or manually, the external users will receive ema

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Task Approvals

Task Approval via email for external users

Knowledge Base Article

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Calendar Actions

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How to manage Stories?

To view, sort, and search StoriesClick the New Tab icon. Under Sprinklr Insights, click Media Insights within Learn. Scroll down to see all the fetched stories in the form of story cards and click the story you want to view. Click the Duration option on the top right corner to sort the stories by du

Insights

Knowledge Base Article

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Media Stories

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Email Profile Extraction

What Is Email Profile Extraction?Sprinklr’s Email Profile Extraction feature addresses a common issue: when multiple customer emails are received from a shared or generic email address, such as:no-reply@webform.comsupport@brand.comThis often happens with web forms or automated systems, where the act

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Knowledge Base Article

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Email Signature

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Introduction to Autofill rules

Leverage autofill rules in Sprinklr's Rule Engine to control the properties of messages in Publisher screen. Create Autofill Rules to pre-populate content in the publisher window based on the set conditions and is best used to apply properties as soon as a user opts to create a message. Autofill rul

Autofill

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Autofill Custom Poperties

Rule Engine

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Knowledge Base Article

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Autofill rules

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X Ads Reporting Metrics

Leverage this detailed list of all X metrics available in Sprinklr's Ads Reporting to operate the reporting dashboard better. Given below is a list of all X merics, along with their descriptions.X Metrics NameMetri Name (Sprinklr Name)EntityDescriptionsCampaign LevelFollowsX FollowsCampaignThe

marketing

Knowledge Base Article

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Metrics

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Sub-Campaign Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to Sub-Campaigns, you need to assign the right set of permissions to their roles.In this article, you can find Sub-Campaign Permissions and their respective descriptions.To Assign Sub-Campaign PermissionsGo to L

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Permissions

Sub-Campaign

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Campaign Permissions

To ensure that the users on the Sprinklr platform are set up with the appropriate access to Campaigns, you need to assign the right set of permissions to their roles.In this article, you can find Campaign Permissions and their respective descriptions.To Assign Workflow Engine PermissionsGo to Launch

campaign management

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Permissions

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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View all Messages, Posts and Message Ideas in Editorial Calendar

You can create Messages, Posts and Message Ideas in Sprinklr. Here you will learn how to view them in the Editorial Calendar after creating them.How it worksNavigate to the Editorial Calendar.On the Editorial Calendar window, click on the Configure View Settings button located in the top left corner

Editorial Calendar

marketing

Knowledge Base Article

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Collaboration