Can't find what you're looking for?

Ask a question

Relevance
Selected Relevance

Category

Published Date :

Lifetime

Selected Lifetime

Conversation Type :

Posts

Selected Posts

Search Results (2.4K)

RS
Create Custom Rich Menus for LINE

You can create a customized rich menu for your LINE account. A rich menu is a customizable menu that is displayed on the chat screen to help users interact with your LINE Official Account. It helps the user to understand the bot’s basic functions clearly. A rich menu is a set of rich menus that can

social

Knowledge Base Article

 • 

Custom Rich Menu

RS
Sprinklr Service: 19.2 Capabilities and Enhancements

Sprinklr's latest release introduces a range of exciting new capabilities aimed at empowering your business to create more meaningful customer experiences across all touchpoints.

18.5 Release

Sprinklr Service

marketing

Insights

+2

Knowledge Base Article

 • 

19.2 Release (Feb 17-25, '24)

RS
Best Practices for Parameter Discovery

Clear and Specific Guidelines for ParametersDefine guidelines clearly and objectively to eliminate any ambiguity or subjectivity. Use specific criteria and concrete examples to ensure consistent interpretation and improve the AI model's accuracy. Avoid vague language that can lead to multiple interp

Service

Knowledge Base Article

 • 

Best Practices

SH
Admin Home Page

The home page is a critical aspect of the Admin Persona for managing and monitoring the activities of all the agents and supervisors within the platform. Upon logging in, Home Page gives a thorough overview of their team's key performance metrics, enabling Admins to quickly evaluate the perform

Service

Knowledge Base Article

 • 

Voice Admin Home Page

RS
Building Surveys Using Ask AI+

Ask AI+ is a powerful tool that enables the creation of surveys with AI Assistance. This tool goes beyond just generating surveys; it provides essential support in designing the survey structure, selecting the most suitable question types, adjusting the tone and length, and customizing the survey fo

Sprinklr Insights

Insights

20.10

Updated Article

Knowledge Base Article

 • 

AI + Survey Builder

RS
Compose Emails Using Sprinklr AI+

Sprinklr AI+ introduces various functionalities to assist in crafting flawless emails, contributing to increased CSAT (customer satisfaction) scores and fostering outstanding customer support.Draft EmailLeverage the Draft Email option to automatically generate emails by utilizing the agent's re

Service

Knowledge Base Article

 • 

Compose Emails Using Sprinklr AI+

RS
Data Mapping

Data Mapping Important: Please note that only mapped columns in the Data Mapping Pane will be ingested into Sprinklr. Please ensure that you map all the columns you want to ingest. On the right side of the Configuration Screen, you can see all your columns with the Select Mapping Field dropdown. Cli

Insights

Knowledge Base Article

 • 

First Party Data Ingestion

SH
Outbound Admin Persona Overview

The admin persona plays a crucial role in the effective management and oversight of the voice management system. As an administrative user, the admin persona has extensive control and responsibility over the configuration, monitoring, and optimization of both outbound and inbound calls to get the be

Service

Knowledge Base Article

 • 

Overview of simplified Outbound Admin experience

RS
Publish a 1 Click Ad Buy within Sprinklr Distributed

The 1 Click Ad Buy feature within Sprinklr Distributed allows admins to set up the configuration for Ad campaigns and create an Ad Buy to ensure that all the campaign creators (Distributed users) use the pre-configured values and communicate and advertise at a local level. The Distributed User has t

Create A 1 Click Ad Buy within Sprinklr Distributed

1 Click Ad Buy

social

Social - SES

+2

Knowledge Base Article

 • 

Advertising & Marketing (Distributed User)

SH
Right to Rectify Cases

The Right to Rectify Cases section of Privacy Cloud was created to comply with a Data Subject's right of Access and Rectification of their data as defined under GDPR.  Navigate to Right Rectify Cases Click the New Tab icon  and select Right to Rectify Cases under the

Insights

article:howto

social

Service

+1

Knowledge Base Article

 • 

Privacy Guides

SH
Publish to Reddit

When you've linked a Subreddit Account in Sprinklr, you're able to publish posts directly through the Sprinklr platform. In this guide, we'll walk through how to publish posts to a subreddit.​Stpes ​To Publish to Subreddit Click the New Tab icon . Under the Sprinklr social tab, click Quick Publish w

Service

Knowledge Base Article

 • 

Publishing to Reddit

RS
Set Up Video Calling for React Native

Brands can integrate video calling into their mobile apps through Sprinklr Messenger. This guide explains how to integrate and configure video calling in Sprinklr Messenger for React Native using the Amazon Chime SDK.PrerequisitesTo integrate AWS Chime, ensure the following prerequisites are met:AWS

Service

Knowledge Base Article

 • 

Set Up Video Calling for React Native

SH
Filter the Reporting Dashboard in Sprinklr Mobile App

In the Reporting Dashboard in the Sprinklr Mobile App, using filters can help you zero in on the information that you need to see by allowing you to select specific criteria that content meets in order to be displayed. For example, you can filter the Dashboard by Account Group, and see only data ass

Service

Knowledge Base Article

 • 

Filter the Reporting Dashboard

RS
First WebRTC Call Fails in Chrome or Edge

OverviewThe first WebRTC call in Sprinklr might fail when using Google Chrome or Microsoft Edge on Windows 11. This failure occurs only on the first call after the machine is rebooted. The behavior has also been observed on other WebRTC‑based applications (such as Google Meet), which confirms that t

Knowledge Base Article

 • 

First WebRTC Call Fails in Chrome or Edge

RS
Configure Zendesk Connector for External Content Management

Zendesk Connectors enable you to manage articles externally while keeping them synchronized with Sprinklr-specific workflows such as Agent Assist, Live Chat, and more. It also streamlines the import of articles from external content management systems (CMS) without the need for backend development.S

Service

Knowledge Base Article

 • 

Import and Export

RS
Add Support for Azure OpenAI

You can integrate Azure OpenAI into AI+ Studio using two primary methods: By Sprinklr's provided keys By Own Keys Additionally, we also support fine-tuning Azure OpenAI models to suit specific needs and domains, enhancing their accuracy and performance. Below is a detailed guide on how to set up an

marketing

Insights

social

Service

Knowledge Base Article

 • 

Add support for Azure OpenAI

SH
Gender Analysis widget

The Gender Analysis Widget is a graphical representation of data that can be used to visualize the gender distribution of a particular metric. It also provides a distribution of Sentiment in a stacked form.To create a Gender Analysis widgetTo plot a Gender Analysis widget, you can use any existing e

Insights

Gender Analysis Widget

Knowledge Base Article

 • 

Types of Widgets

SH
Customizable View in Campaign Monitoring

What is Campaign Monitoring?The goal of voice campaign monitoring is to improve the ROI (return on investment) of the campaign by identifying areas that need improvement and making adjustments to increase conversions and customer engagement. It is an important aspect of any voice-based sales & s

Service

Knowledge Base Article

 • 

Campaign Monitoring

SH
Monitoring Agents Part of the Queue

Unified Routing provides the capability to supervisors for monitoring the activity of agents assigned to the work queue. This is done by simply clicking on the Monitor Queue button in the Queue Name column. ​This will open a new screen showing all the agents assigned to the Work Queue in a tabular f

Service

Knowledge Base Article

 • 

Queue monitoring

SH
FAQs

We understand that you may have questions about our product/service, and we're here to provide you with the answers you need. This comprehensive collection of commonly asked questions aims to address your queries, and concerns, and provide you with helpful information. Whether you're a new

Service

Knowledge Base Article

 • 

Source Agnostic