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About Campaigns and Sub-Campaigns

What is a Campaign?Campaigns are used in Sprinklr as the primary tags to categorize outbound messages and thereby effectively organize and collaborate on activities around the campaign such as tasks, assets, messages, workflows, etc.What is Campaign Management?Campaign Management allows you to effec

campaign management

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Campaign Basics

Sub-Campaigns

Knowledge Base Article

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Campaigns and Sub-Campaigns Overview

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Create a New Project

OverviewProjects are used to manage, track, and collaborate on a set of Tasks with a specific goal and timeline. You can create Projects for to oversee and manage individual campaigns, track product launches, manage content production and much more. You can also create Sub-projects within a Project

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Knowledge Base Article

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Manage Projects

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Alerts in Reporting

Alerts are automated notifications triggered by specific conditions, thresholds, or detected anomalies within a system or dataset. They are designed to keep you informed in real time about important changes, potential issues, or critical events. By providing timely updates, alerts enable you to resp

Sprinklr Service

New Article

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Knowledge Base Article

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Configure Reporting

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Create and Share Task Forms

OverviewTask Forms allow you to collect actionable data from various stakeholders and collaborators and add them as tasks in your project. You can use Task Forms to generate tickets, collect feedback and suggestions, manage requests and more. Task Forms let various internal and external stakeholder

marketing

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Knowledge Base Article

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Request Forms

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Pinterest Channel Capabilities and Limitations

Pinterest CapabilitiesCapabilitiesSprinklr SupportedNotesFor details on media recommendations, see Pinterest Media Recommendations.Change Profile PhotoNoAPI LimitationChange Board Cover PhotoNoAPI LimitationPublish PhotoYesPublish VideoYesPublish LinkYesEdit Board name and/or descriptionNoAPI Limita

social

Pinterest

Capabilities and Limitations

Knowledge Base Article

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Setting up Pinterest account in Sprinklr

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Create and Manage Outbound Change Sets

The Outbound Change Set helps in sending configuration changes from one environment to another. For instance, you create/update the configurations in an environment, and now you want to push it to another connected environment to do it through an Outbound Change Set.An Outbound C

experience:space

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Manage Outbound Change Set

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Knowledge Base Article

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Pushing Outbound Change Set

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Tracking past assignments from reporting

Supervisors can use Sprinklr's powerful Care Reporting module for tracking details of any past assignment with respect to Agent or Work queue. In this article, we will learn about different reporting metrics and how to plot reporting widget for checking past assignments.Creating Past Assignment

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Knowledge Base Article

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Reporting

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Sprinklr - Datorama Integration

With this integration, you can access Marketing, Advertising, Research, Care, and Engagement dashboards data powered by Sprinklr in Datorama to gain holistic insights from across your brand’s 30+ modern channels to understand the full impact of your global campaigns, including reach, top content, an

marketing

Insights

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Knowledge Base Article

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Datorama

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Best Practices for Jabra Headphones

In this article, learn about the best practices to follow for Jabra headphones. Jabra headphones are used by agents in call centre for communication with customers. The following list contains the best practices that agents need to follow for better call quality when they are using headphones. Do’s

Service

Knowledge Base Article

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Headphones Integration in Call Controls

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Telephony Outcome Retry Strategy

Business use caseWhenever outbound calling is done from a campaign, each call has different call outcomes. Based on the call outcomes, the admin tries to reach out to the customers again.Retry Strategy in SprinklrSprinklr offers an automated, configurable, and scalable Retry Strategy solution. Easil

Service

Retry Strategy

Voice

Knowledge Base Article

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Retry Strategy

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⁠ Overview of On-Site Content Monitoring(Advocacy)

Sprinklr offers On-Site Content Management permission, which allows users to conveniently perform tasks such as viewing, publishing, or broadcasting content directly from the Advocacy Site. This eliminates the need to access the Sprinklr Space Environment to carry out these actions. ImportanceSeamle

Advocacy - SES

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Social - SES

Knowledge Base Article

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Content Creation and Management

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Use Case: Ticketing Workflow for Customer Issue Resolution

The Ticketing Workflow provides a structured approach to managing customer issues from the initial contact to final resolution and reporting. It ensures seamless collaboration between front-office and back-office teams, promotes transparency, and helps organizations meet service-level agreements (SL

Knowledge Base Article

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Use Case

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WhatsApp Multi-Product Messages (MPM) Template

The WhatsApp Multi-Product Messages (MPM) templates are marketing templates that allow you to showcase up to 30 products from your ecommerce catalog, organized in up to 10 sections, in a single message. Customers can browse products and sections within the message, view details for each product, ad

Knowledge Base Article

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WhatsApp MPM Template

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Pinterest Ads Reporting Dimensions

Leverage this detailed list of all Pinterest dimensions available in Sprinklr's Ads Reporting to gain more insight into your Pinterest Ads. Given below is a list of all Pinterest dimensions, along with their descriptions.Dimension NameSprinklr Dimension NameDimension DescriptionDateDateBreakdow

marketing

Knowledge Base Article

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Dimensions

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Smart Audience Engine overview

Understand your audience and personalize each interaction to deliver a great customer experience. As consumers evolve on their journey with the brand, the brand should be reaching them with personalized advertising messages all along the way. To do this effectively, one needs to integrate the var

Smart Audience Engine

Basics

Knowledge Base Article

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Integration Guides

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Automatically Optimize Videos for Publishing

Video optimization tool helps in converting user video file format, compressing it to reduce the file size, and performing other editing tasks, so the video looks perfect. w.r.t channel specifications while publishing a video through Sprinklr. Video optimization in Sprinklr is available for Facebook

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Publishing - SES

social

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Knowledge Base Article

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Advanced capabilities

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Sprinklr Insights Generative AI Use Cases

Sprinklr Insights provides Generative AI capabilities that help users explore data, find important patterns, understand issues, and organize themes without needing advanced technical skills. These capabilities make it easier to review large amounts of information, summarize key points, and identify

Sprinklr AI+

marketing

Insights

social

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Knowledge Base Article

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Sprinklr Insights Generative AI Use Cases

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JIRA Integration

OverviewThe Jira Connector connects Jira and Sprinklr to streamline collaboration and enhance workflow efficiency. This article provides an overview of the connector's capabilities, benefits, and implementation process. The Jira—Sprinklr Connector offers several key features that facilitate seamless

marketing

Knowledge Base Article

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Integration Guides

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Add a LINE Account

LINE accounts that can be added in Sprinklr include Official Accounts with LINE Business Connect capability and LINE Business Connect Accounts. Official Account with no Business Connect API capability cannot be connected to Sprinklr.Before You BeginEnsure that

social

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Knowledge Base Article

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Add a LINE Account

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AQM Rule Coverage Reporting

The AQM Rule Coverage Report shows which interactions qualified for evaluation based on Interaction Selector conditions and which interactions were excluded because one or more conditions failed. This report also helps you analyze coverage distribution by interaction message count and channel, so yo

Sprinklr Service

New Article

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Knowledge Base Article

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Reporting