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Sprinklr Marketing : 17.10 Capabilities and Enhancements

Sprinklr's latest release offers a number of exciting new capabilities designed to empower your business to create meaningful customer experiences at every touchpoint. Read about Sprinklr's latest platform enhancements below!Navigation TipsRead through the release notes below, or you can click on a

17.10 Release

Modern Marketing & Advertising: 17.10 Capabilities and Enhancements

release_note

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v17.10 (November)

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Assets in Production Dashboards

Streamline your content production process with ease by managing assets using our Production Dashboards. These dashboards offer a variety of features such as refresh, filter, sort, and group-by capabilities that allow you to easily access, view, and manage your assets. Within the Production dashboar

DAM

marketing

assets

Production Dashboard

Knowledge Base Article

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Overview

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Configure Stage SLA Rules

Stage SLA is a feature that allows you to configure and measure the time it takes for an inbound message to travel through the various ‘stages’ of your workflow. Using Stage SLA, you can create custom stages and measure the time between them for more effective operational measurement and analysis.St

automation

stage sla

article:howto

social

+3

Knowledge Base Article

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SLA rules

RS
Leveraging AI-Powered Survey Insights

Survey Insights is a powerful AI-driven feature that transforms raw survey data into meaningful, actionable insights. It helps teams detect hidden patterns and sentiments, identify key focus areas, and receive AI-suggested next steps for each question. With a comprehensive, real-time overview, Surve

Sprinklr Insights

Insights

New Article

20.10

Knowledge Base Article

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Standard Analytics

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Create an Article with Sprinklr AI+

Sprinklr AI+ transforms the knowledge base editor into a versatile tool to enhance various aspects of the article creation process, from brainstorming ideas and outlining structures to refining language and optimizing content for specific goals like SEO optimization.​The integration of Sprinklr AI+

Service

Knowledge Base Article

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AI-Powered Use Cases

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Agent Skill & Profile Mapping Extract

Agent Skill Extract provide detailed information about the agent unique details and agent skills configured within the platform and how these skills are assigned to agents, teams, queues, and routing workflows. These datasets help supervisors, administrators, and workforce managers understand team c

Sprinklr Service

New Article

26.4

Knowledge Base Article

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Agent Data Extracts

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How to Associate Google Analytics Web Analytics Profiles with Domains

Once the Google Analytics profile has been created, you need to assign it to a Domain or Account. This will help you to ensure the Domain is selected by default or you can use the Web URLs based on your need.To Configure Web Analytics for DomainsYou can set the domain as a wild card (*) and append t

marketing

Advertising

Knowledge Base Article

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Advanced Use Cases

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Reporting Preferences

You can customize the format of date timestamps and duration metrics in your reports based on your preferences. For instance, as a supervisor, you may prefer a detailed view of timestamps down to seconds and durations measured in seconds. However, as a center head, you might prefer to see concise nu

Service

Knowledge Base Article

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Reporting Preferences

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Avoid Duplicates while Adding Assets in Asset Manager

Deduplication flow in the Asset Manager allows brands to:Reduce Clutter and Confusion of Assets in DAM.Error free Reporting of Assets.Publishing of Assets without Ambiguity.​Notes:

DAM - SES

Deduplication Flow

social

Deduplication flow while adding assets

+3

Knowledge Base Article

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Advanced Capabilities

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New Marketplace UX for Google Analytics Integration

This article explains the updated marketplace user experience (UX) for Google Analytics connectors.Note: To access New Marketplace in your respective environment, enable the following Dynamic Property:Partner-level - NEW_MARKETPLACE_ENABLEDClient-level - v3MarketplaceEnabledAdditionally, to enable c

Integrations

Google Analytics

New Marketplace

#integrations

Knowledge Base Article

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Google Analytics

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Assignment Wait Reasons

There might be some scenarios where a case arrives in a work queue but the algorithm hasn’t yet been able to assign a suitable agent. In such scenarios, assignment wait reasons are generated, which show why a case is still waiting in the work queue for agent assignment.The Assignment Wait Reasons fe

Sprinklr Service

Updated Article

26.4

Knowledge Base Article

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Assignment Failures & Troubleshooting

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Sprinklr Unified Analytics Solutions

Advertisers often need a single solution that delivers a comprehensive view of paid, owned, and earned media, especially on social platforms. Sprinklr unifies paid, owned, and earned performance data within a single, AI-powered platform that provides marketing teams with complete visibility, consist

marketing

Knowledge Base Article

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Overview

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Export Options in Social Reporting

Reporting Export offers a way to download the information from your Reporting dashboards or widgets in a variety of formats. You may download the reporting data in PDF, Excel spreadsheet, or PNG formats. You may also opt to schedule exports to automate the download of data and to schedule an email c

social

Reporting - SES

Social - SES

Knowledge Base Article

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Scheduled Exports

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Evaluation Report

The Evaluation Report offers an in-depth overview of evaluations conducted by auditors. It includes detailed audit-level information, such as the total number of checklist responses, profiles of the users performing the evaluations, key timestamps throughout the evaluation process and a breakdown of

Service

Knowledge Base Article

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Detailed Report Glossary

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Guided Workflow nodes

​The various system actions that are supported in the guided workflow are as follows:​Note: AI-Based Script GeneratorThis feature leverages Sprinklr's AI+ capabilities to enhance the use of Groovy scripts within Guided Workflows. You can generate Groovy scripts, summarize existing ones, debug issues

Service

Knowledge Base Article

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Creating a Guided Workflow

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Understanding the Concept of Contact in Service Reporting

Interactions refer to any instance of communication or engagement between a customer and the system, whether through Voice (calls/conversations) or Non-Voice (cases such as email, chat, or tickets).Interactions are structured differently across Voice and Non-Voice channels. Voice: In Voice, both Cas

Service

Knowledge Base Article

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Reporting Architecture

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Sprinklr Live Chat Builder

Sprinklr Live Chat is a tool that you can use to enhance your brand's online customer service experience. It is powered by bots to answer the simple queries of your customers. You and your customers will also be able to exchange images, videos, and documents. This fast and lightweight live chat can

Sprinklr Live Chat

Service

Knowledge Base Article

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Create Live Chat Application

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Review De-Duplication in Product Insights

What is reviews deduplication?Customers write reviews for the products or services they purchased or used or had experience with, on e-retailer sites such as amazon.com, bestbuy.com, target.com, samsung.com, and others. These reviews are an important source of customer feedback to understand what pr

Insights

Knowledge Base Article

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Advanced Concepts

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Outbound Voice Architecture

Proactively reach out to prospects and customers by running omnichannel outbound voice campaigns that contact lists of leads in accordance with different strategies, thus helping businesses streamline their sales processes, improve customer relationships, and drive revenue growth.​Key FeaturesCompre

Service

Knowledge Base Article

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High Level architecture of Outbound

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Compose TikTok Ads

Tap into this major social channel to grow your business and connect with new audiences.​With over 1 billion active users worldwide, advertising on TikTok allows you to reach diverse audiences worldwide. Being one of the most downloaded apps in the world, you can seamlessly build engaging and intera

26.1

Updated Article

26.4

Sprinklr Marketing

Knowledge Base Article

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Publish TikTok Ads